Cook & Sons LLC

I wasn't able to keep the appointment in time, and they were unwilling to honor the deal afterward.

the crew showed up and did a great job

Cook and sons are experienced skilled artisans. The walls and ceilings once lumpy and irregularly finished are now like glass. The quality of their work is impressive. They did a beautiful job, were very prompt and I would use them again or recommend them again without hesitation.

They wouldn't honor the deal, I didn't feel they were professional.

The workers showed up on time for the job and were very professional. I thought the price I was quoted did not include the coupon I purchased from Angie's list but when Cook and Son arrived they informed me they included the coupon amount. I was dissatisfied and called Cook and Sons to explain that the price was higher than I expected. Mr. Cook said that he would send one of his workers to paint the wall which was not included in the original price. I felt like we made a fair trade and I would use him again because of his quick response and willingness to make it right. However, I would not talk to the office staff, the woman on the phone was rude and had no knowledge of customer service. If you want someone who knows plaster and how to talk to a customer talk with him directly. Mr. Cook fire your office staff you will get more business and retain your customers. Thank you to the gentleman who worked on my plastered walls, they look great!!!

Cook & Sons, LLC did an excellent job on the plaster repairs, wall damage and annoying cracks that existed in many areas/rooms of my home. They performed plaster repair in several rooms, entryways, and stairwell of the home; including badly damaged plaster around windows and ceilings that had been damaged due to previous leaks. Antione Cook and his staff, from my initial call of requesting their services, were prompt and courteous. The price quoted to me, considering the amount of work that I knew was needed, was more than fair and slightly lower than other contractors I contacted. They even covered additional areas of my home that were not originally a part of the scope of work and issues not foreseen at no additional cost! I am not even going to mention some of the "weirdest" things uncovered and F---?d up stuff from previous owners found during their time performing the work on my home?s walls-ceilings in this review. They definitely went the extra mile and I must mention that the Master Plaster Tradesman (I believe Mike was the name) that performed the bulk of the work, has expert skill in plastering and take great pride in completing work to a professional finish. He went above and beyond to make sure that I was satisfied with their work and treated the job in my home with meticulousness care --as if it was his own home. Each day they were on time and cleaned-up after themselves. Upon completing the plaster work, I decided to give the painting job to Cook & Sons, LLC as well. The price of the painting mostly all ceilings and areas where plaster work was performed was on par with other contractors. Mr. Cook even threw-in the ceiling paint and primer at no additional cost. Given the age of historic houses and DC homes such as mine built in 1918, these guys know their stuff and the structure of old homes in DC well. Many contractors can perform drywall services, but few are skillful and experts in plaster. I would consider Cook & Sons, LLC an elite group of tradesmen in this category. My home's interior now look near new and the wall/ceiling cracks that plagued the home for years are gone. I was very pleased with the overall finished product and outcome of hiring Cook & Sons, LLC! I would definitely recommend them and/or consider them for jobs in the future.

They did plaster work and painting. He also spotted a leak in roof and earth quake damage. He was extremely personable. They did a fabulous job.

They were initially hard to schedule. Showed up without an appointment, (I wasn't home, they just called me). Then when we did get it scheduled he came with his daughter and wife (who works for Antoine). That's fine, but it was a bit odd. Anyway as he was looking at the area that I needed to have patched I asked him to look at a large sidewall as well to add that to the estimate. The following week I got an estimate for $78k. I'm sure that's valid, but I would have thought if you arrive at a $180 job and you're looking at something a bazillion times more that you would perhaps reference the difference while on site. All that to say they may do good work, but their communications are poor. That's a key part of working with a contractor, so I decided they weren't a good option for me.

It seems as though this has been one miscommunication error to another. I never said to the male who called me yesterday that you were scheduled to be at my home at 8 a.m. I said that my mom had come from her residence in Columbia Heights in anticipation of my appointment with you between the hours of 9 a.m. and 10 a.m. I cannot afford to reschedule my work schedule around these home improvements and will seek others in the business who have better organizational and communication skills. I have little or no sympathy for businesses in this age of technology that cannot at least the very least have placed a cell call a waiting customer to inform them that they would not be at my residence within the time frame due to vehicle issues. Having been a D.C. homeowner for over 20 years, I recognize this as the beginning of a bad relationship and will not pursue this any further. I'm asking Angie's List for a full refund of my $180 Big Deal. I also wonder about the credibility of Angie's List in advertising small businesses that seem ill prepared for the onslaught of new customers they receive with their ads. It seems that the grade report of all of its contractors is on a very curved scale.

Very good communication, professional and polite. However, we did not hire because the estimate was more than twice the other two estimates we received (a 35k difference).

We had two cracks in the wall. We recently had some plaster repair done, so we had a general idea of what the price would be. The deal was not a deal, rather a way to give an estimate.

He came out and took a look at the work beforehand. He had quoted more money for additional hours and then changed the job around. He seemed a little difficult to work with and he wouldn’t answer my questions well. I ended up getting a refund for the service.

We wanted real plaster done rather than a quicker repair with drywall, but if the same situation arises again, we will consider drywall.

They are a fabulous company. They were on time and did a great job. It is very hard to find providers who will do plastering work in this area. They were very clean and took extra time to cover my furniture so nothing was damaged.

They were really good. They've been responsive and they scheduled it pretty quickly. They got it done quickly once it was scheduled.

The provider was very responsive and professional, but he indicated that any repairs to my plaster would take at least two days, which far exceeded the value of the big deal. That made it unusable.

They did a very good job with the plastering and painting. They were very polite, and were careful in moving furniture. They came a little late the first day and a little early the last day, but worked diligently. They called when they were going to be late.

I purchased a special, $180 for $500 worth of plastering from Cook & Sons, LLC. Mr. Cook came to my house last week. I showed him the damaged walls throughout the house and he gave me an estimate of more than $14,000 for repairs. This is way more than I can spend. I asked him to give me the breakdown for two rooms. He came back with another high estimate of nearly $5,000. We only want to spend about $1,000. My husband asked Mr. Cook if he could cost out the repairs. Mr. Cook suggested that we get a refund. So, I am asking for a refund of $180.

Stairway next to the dining room - repair plaster on both sides of steps leading to the dining area.|Light Switch - patched plaster next to vacant area by the light switch

I purchased 3-hrs of stucco or plaster repair for $99 but only received an estimate for $65,000.00 - I received no services for my money. We had to follow up several times to schedule an appointment, and once set they did not arrive at the scheduled time. Then when they did arrive, they surveyed my home, left, and sent me an estimate for $65,000.00 for, "Total to re-stucco entire bottom half and three sides of top of the house." After receiving the estimate I wrote back: Dear Ms. Cook, Thank you for the estimates, however this is beyond our means at this time and more than we bargained for. We would like to know what work can be done with the 3-hrs of stucco repair we purchased on the Angie's List Big Deal, and what materials we will need to supply. Thank you, And received the following reply: Good morning, Mr. Cook said that the patch work needed on the porch will take a lot more than three hours. Antoine Cook Cook and Sons, LLCPresident(202) 526-2533 Office(202) 526-8700 Fax I gave them $100.00 for an estimate. I feel ripped off.

Mr. Cook and his team were always on time, were professional, clean, timely, and worked quickly. But working quickly does not mean cutting corners. Mr. Cook does not cut corners - so when he fixes your plaster, it's going to stay fixed. You pay for this level of work, but we don't want the next owners of our house to have to redo all the repairs that the former owners "fixed" on the cheap, so it's worth it. He's quick because he's just that good, and experienced. Coordinating with the office was just as good an experience. Very nice experience all around. They were flexible and always friendly. I can't say enough about how pleased we are with the company. Highly recommended!

Fantastic! Cook and Sons quickly responded to my email and were able to address the problem quickly. They emailed and called multiple times to assess the situation and provide me with a detailed estimate and action plan. Their work was very thorough and their staff didn't leave until around 8 at night. They even fixed a plaster job done by a handyman that never looked right.

Mr. Cook is very professional and knowledgeable. He was able to diagnose a water damage problem and make the repairs quickly and efficiently. He left the space clean and organized.

It was fine, did exactly what the job entailed.

Mr. Cook came as scheduled and to give me an estimate for repairing the ceiling then painting the entire ceiling so the patch would not show. He said the ceiling would need primer and maybe 2 coats of paint. When the estimate came it was $250.00 for the plaster repair and $225.00 to prime and paint the ceiling. I called to ask who supplied the paint and primer and was told they would supply the primer and I would need to get the paint. The plaster work was done as scheduled, great care was taken to block off the area they worked in to keep the dust and mess under control. The plaster work/stucco matched the existing ceiling very well and they did a great job on clean up. The plaster needed to dry a few days before it could be painted. Since the paint was very expensive, I asked Mr. Cook to buy the paint with his contractor discount. I wanted to use the same paint I used to paint the rest of the kitchen last year. When he returned with the painter and the paint he told me the paint was expensive because it was paint with primer included. The painter got started and I left him to do his work. When I checked to see how it was going I was unhappy to see there was no taping done where the wall and ceiling meet and the paint line between the two was not clean and neat. I spoke to Mr. Cook and he had the painter go back with the wall color to make it right. It now looks fine. I ask Mr. Cook about a better price on the painting since they only had to do one coat due to the paint I use vs. the 2-3 coat estimate and he did not have to supply primer. He told me that was their minimum charge for painting, which is the reason for the B rating for price. I did have to do some clean up after the painter left. There was roller spray on some of the wood cabinets, they should have been covered before the painting. The painter used my kitchen stainless steel sink to clean his equipment, leaving some scratches. I have a sink in the garage for that kind of clean up which I had showed to Mr. Cook. I was not pleased with the painting experience, but the plaster work was very professional.