Aiello Home Services

The services was great. I was very happy with the service and outcome.

I am a past Aiello customer from 20+ years ago when they were located in Wilson. I emailed Aiello with specific details of the work that needed to be done and asked specifically if they had experience with this type of Kohler repair. Aiello is not on Kohler's list of recommended plumbers, however I was assured in speaking with Garrett, the supervisor, that they do Kohler repairs all the time. I made an appointment 2 weeks in advance and was guaranteed an arrival time of 8:30 - 9:30. Garrett could not provide a price quote over the phone. Aiello's plumber, John, showed up at 10:15. I restated what needed to be done. John explained that Aiello is not the cheapest, but they guarantee their work. To get a price, John looked for this line item repair in his price book. He couldn't find Kohler as a line item, but estimated 40 minutes each @ $7.35 a minute, plus a $49 dispatch fee. John admitted that he had replaced values before, but had never seen this Kohler shower design, and would and quot;have to figure out how to take the handle and faceplate offand quot;. John indicated if he damaged this, then Aiello would be responsible and have to replace the damaged parts. John called Garrett to see if they could come up with a better price. John then indicated that Garett had told him that Aiello would not be responsible if the existing shower handle and faceplate where damaged during this repair. I asked John how comfortable he was with this repair, he looked again at the shower handle and faceplate and shared that he had no idea how to take it off without possibly damaging it, he guessed that a special tool was most likely needed, and that Aiello would not have it. John gets credit for being honest and this is why I am not rating their professionalism an F. What is very upsetting is that Aiello has definitely changed their business practices since being a smaller plumbing company in Wilson. I could not have been more specific as to what needed to be done on three separate occasions - 1st in the email inquiry, 2nd when speaking with Garrett, and 3rd when confirming the appointment the day before. Aiello should have been upfront with customers - they clearly are not capable of Kohler repairs; telling their plumber that they wouldn't be responsible for potential damage to the existing fixture is a 180 degree departure from their service guarantee and is directly opposite from what the plumber had initially shared. All in all a huge waste of time.

efficient, clean, ordered a filter and showed me how to put it in.

efficient. he did just what we wanted. old house needed some discussion on wiring. gave advice on placement of lighting. work done quickly, professionaly.

Quick, easy and professional service

The plumber arrived right on time, and looked at the 3 items on my list - leak at washing machine, backed up dishwasher, low pressure at kitchen faucet. Leak at washing machine turned out to be a simple hose placement issue, he unclogged the dishwasher drain, and recommended replacing the faucet and fixing the valves. The entire visit was about 20 - 25 minutes, no new parts involved, so I was pretty surprised to be charged $219 (which included the usual 49.00 dispatch charge). I don't fault the plumber, he seemed to have a sheet of set prices, and charged me the lowest on the list. He was also professional + knowledgeable, and I was happy to have 2 of the 3 items resolved. He gave me an estimate in the neighborhood of $500 for replacing the faucet set and checking/fixing the valves, which also seems high to me. (And does not include the faucet set price, which I want to pick out myself). I'll get quotes from another local plumber(s) before i have Aiello return to do that work. I wish there were a and quot;maybe' selection under and quot;would you use this companyand quot; again, because I need more information about local competitive rates.

Each time I call they offer me an appointment the same or following day, they come to the house exactly when they are supposed to and they do exactly the job I want. They take pains to explain what they are doing and how much it will cost. They are clean, prompt and every job they have done for us has been a success and they are all still working fine.

Serviceman appeared very quickly to make an estimate. Serviceman was very helpful and professional and gave detailed estimates for other possible related repairs and upgrades. Work site was cleaned up nicely. I would consider using them again for electrical work.

I'm sure these folks are good, but they are one of the highest in price when compared to their competitors.

Overall the experience was great. Our 24 year old furnace stopped working late on a Saturday night, and they got a 24-hour tech out to us within 90 minutes of our reporting the issue. The tech was honest and straightforward, and he quoted each piece of the process to us. He was also welcoming of questions coming from my wife and me throughout the entire process. Once we decided to replace the system, Aiello was able to get an evaluator out to us on a Sunday afternoon, and he, too, was honest, and direct about the entire process. At no point was there any pushiness to simply and quot;buy the most expensive because it's clearly the best.and quot; Instead, we talked through all of our options and found the one that worked the best for us. Two days later (due to one more day of deliberation on our end) we had a brand new setup running like a dream. It was a very smooth, very painless operation. This was our second time working with Aiello, the first being for some A/C repairs last summer. The process was exactly the same. They're definitely a keeper for the address book.

Aiello replaced our heating system circulator pump and billed us for a home visit, plus time spent on-site, plus mark-up charges on the replacement pump. I called to challenge them regarding charging both for the visit plus excessive time spent on site, as the technician was not at the location for the amount of time billed and did not require a trip for parts. The billing was not explained at the time of service as the technician was terse. When I called for an explanation, I was told that the billing is substantiated by the GPS on their truck which indicated it was at our location for the time billed. I had misgivings, and would have preferred to go with another heating/plumbing company for future work but we later had a warrantee issue. We had a four to five year old, Aiello installed hot water indirect tank with an internal leak that Aiello was unable to diagnose. After a few hundred dollars in work, I had to figure out the problem myself. When Aiello and I agreed that the tank was the problem, the technician and service manager agreed they would get back to me after contacting the factory rep to discuss warrantee replacement of this premium tank. I agreed to cover installation charges, but was hoping that as large as Aiello is, they would get the manufacturer to stand up behind their equipment. The following day, a salesman from Aiello called to offer to sell me a replacement dometic hot water tank. I asked what happened with the warrantee replacement and was told this wasn't an option. At this point I gave up on Aiello. I went back to my plumber from a previous home, who contacted a factory rep and got me the FREE replacement domestic hot water tank that Aiello was too lazy to ask about even though my good old plumber didn't perform the original install.

They over charged me on this job. The work he did took about 3 or 4 hours, and he charged me $1.500.00. I felt like that was too high. I will not use them again in the future.

Very responsive to our call, came quickly as scheduled, provided a good estimate, did the work as planned. We have retianed them to do other work for us, and were very pleased with their professionalism and responsiveness.

I have always been satisfied. I have gotten good service and I think they have fair prices. They seem to be competitive. The reps are always friendly and responsive when I have a problem or question.

Repairman SPILLED OIL inside furnace (hot air system) and LEFT OIL inside furnace. Overnight, the smell permeated the house. HORRIBLE SMELL. COMPLETELY throughout the house with bedding, clothing, pillows, EVERYTHING affected. We called service manager the next day and he sent same repairman back. Repairman spent less than 1/2 hour vacuuming up the mess, put down some 'smell-be-gone' or something. SMELL CONTINUED to come through vents and it was necessry to call Aiello back and get their insurance company here to rectify the problem. It has taken OVER A MONTH for the smell to begin to dissappate. WHY didn't the repairman clean up the spill properly same day? WHY didn't Aiello call me back when I called him 2 days after the spill to get insurance info? WHY did I have to call them? We had to call State DEEP, two different environmental clean-up companies, and spend a great deal of time accommodating servicemen sent to our home by their insurance company in order to get smell out --- and I still get faint odors. Don't know if we're clear yet or not. NOT HAPPY --- DEFINITELY A FORMER CUSTOMER.

They took care of the service very well. They just came out and did what they were supposed to do. They were on of the cheaper ones with respect to price. I would use them again in the future.

The plumber arrived as scheduled, was courteous and friendly, and quoted me $700+ for the installation of the (2) outdoor frost proof faucets. When I asked why Aiello's price was so high he explained that it was because they offer same day service...typically associated with work that is time sensitive. My faucet installation was not time sensitive and once he provided me with his quote I kindly declined. He then gave me an invoice for $50 which purportedly covered his cost for driving to my home in Simsbury...approximately 20 minutes from Aiello's headquarters. I paid the $50 and vowed to never quote or use their services again. Later that day I called another local plumber and he provided me a quote right over the phone (something Aiello refused to do - they claimed they needed to see the job in person) for literally half the price quoted by Aiello...I ended up paying $350 for the professional installation of both faucets (including all materials).

They have been really good. They do regular tune up on my furnace and air conditioning. They put in a new garbage disposal last November when I moved into the house. They came right away and they are very detailed. I also had a hot water tank put in. The service people are not the warmest people in the world but they are very knowledgeable. I could probably get it done cheaper but these people are really professional and they really know what they are doing. They are a little pricey but I don't have any complaints. I believe if they do it and they do it right and you don't have a problem with it again I think that is a recommendation. I am sure I could have got it done cheaper but when it comes to my furnace I rather pay a few more dollars and have it work reliably. There is no problem with their responsiveness and they come within the time frame they said they would.

they unplugged the disposal but the next day when I went to get something out of the dishwasher - which is right next to the sink it was filled with water from the overflow of the disposal when it got clogged. I called the office and they told me to use a shop vax to clean out the water as the dishwasher is not working. I feel that this should have been checked before they left especially since I feel that for the work they did they overcharged.

They determined that a certain part needed to be replaced (a $700+ job) but since it was late Friday afternoon, and since they didn't have the part in stock, they needed to wait until Monday. Then, the Nor'easter hit and we lost power -- and apparently, so did Aiello. We kept calling anyway to keep in touch with them. We finally got power back on Wednesday of the following week, and Aiello told us that they were unable to get in touch with the supplier (They were emailing the supplier). By the end of the week, same story -- we had to call THEM and they kept saying that they were emailing the supplier but didn't hear back. A couple of times, they promised to call me to let us know any updates but they never returned calls. By late Friday, I told them that we might need to hire another contractor if they keep putting us on hold -- they seemed neither concerned nor bothered that we were in a pinch or that our tenants had no heat. They just said, 'Okay.' Granted - we all lost power and we understand that they had to deal with a lot of headaches that week. BUT, we hired another company the following Monday and they fixed the furnace on the same day and for $500 less. And still, Aiello hasn't gotten back to us concerned the part (which, btw, the other company got the SAME day). Sad -- I really wanted to leave a positive review, considering they were willing to come out the first day. But they blew it after that, and it's not entirely the fault of the storm. We wasted $230+ and they didn't do anything. Nor did they ever follow up to see how we or our tenants were doing. That's really sad. Note - i didn't leave an overly poor report, considering the storm. But there comes a point where the responsiblity lies in poor customer service, and we were put on the back burner. Not a good feeling. And they have other reviews like this and those didn't have anything to do with the storm.

This happened on superbowl sunday and the nicest man came out and fixed the problem. He was just wonderful! He came very far to get to me. He stayed with me all afternoon and made all the right connections. He came back the next 2 days and fixed the problem.

It was excellent we returned from vacation and central air was not working. Called them on Sunday and they came out within a few hours and fixed it

I had an unpleasant interaction with them years ago. I had a small leak in the bathroom and I had them come. It was going to be an absorbent amount and they wanted to sign me up for a maintenance program. I basically told them that wasn't what I called them for, I gave them a check for their visit and told them to get out. It was years ago and it was my only encounter with them. They came out in a timely manner after I called and they were punctual.

They come back to fix any problems at a lower rate. Their prices seem exorbitant when I needed work done. Their estimates have been extremely high. I haven't had any other work done by them. The workers had done the maintenance well, but I am not sure if they had given me all the proper options. We had a problem where we didn't have enough hot water coming into the shower. Their options were not complete and exorbitant. I had a plumber who came out and did some adjustments with the valves that seemed to have helped quite a bit. They do the cleaning well, but I am not sure about their suggestions on fixing things.

Very pleased with the service. Their pricing might be high, but I would use again in an emergency situation.