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Aiello Home Services

Heating and Air Conditioning, Plumbing, Electrical,

About us

Aiello Home Services is a proud 4th generation family-owned business that's been serving Connecticut for over 90 years. We began as a small business upgrading coal fired systems to oil. Later, we expanded into gas boilers, air conditioning, plumbing, drain clearing, electrical, energy assessments and most recently, smart homes. The Aiello of today is on a mission to earn the business of Connecticut residents with faster repairs and installs, top-notch warranties and guarantees, and unmatched customer service. Judging from our 1,000+ 5-star reviews, we think we're on the right track.

Business highlights

93 years of trusted experience

Reviews

4.0170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
13%
3
9%
2
9%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
3.3
professionalism
4.3
responsiveness
4.4
punctuality
4.5
Showing 151-170 of 170 reviews

Sandy Eckert
07/2024
5.0
Google Review
Anthony arrived timely, inspected and tuned up my HVAC system. I was extremely pleased as this was the first time any technician has spent the time to go over photographs he took while performing the tune up and explain how my system actually works and how to better care for my air conditioner outside.
Rating CategoryRating out of 5
Yes, I recommend this pro

jarmar velez
07/2024
5.0
Google Review
Since the moment Kevin got here till the moment he left he was nothing but polite and a true gentleman. Did a nice clean job and explained the whole process 110% satisfied thanks Kevin your a life saver.
Rating CategoryRating out of 5
Yes, I recommend this pro

Wayne Limeburner
07/2024
5.0
Google Review
Great service and expert service people.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aiello Home Services
Wayne, we’re thrilled that you found the service to be great and are pleased with the expert technicians! Thank you for your 5-star review! We appreciate you putting your trust in Aiello!

Heather Vega
07/2024
5.0
Google Review
We’ve been with Aiello since we moved into our house. It is reassuring to have annual checks on our electrical, plumbing and HVAC systems to stay up on any issues. Today Erik was very professional, helpful and thorough in his plumbing check. Complete recommendations given - he took care of some of them today and we tabled others.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aiello Home Services
Heather, we’re glad to hear you are pleased with all the services provided and Erik’s professional plumbing check! Thank you for your 5-star review and outstanding recommendation! Have a wonderful evening!

Dorsette Dowdy
07/2024
5.0
Google Review
I am please with the way Devon explained what he was doing and the courtesy he showed me
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aiello Home Services
Dorsette, we appreciate your 5-stars! We’re happy to hear you are pleased with Devon’s informative and courteous service! Thank you for choosing Aiello! Have a fantastic day!

Carol H.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have used Aiello many times in the last 15 years. However, they were not able to come up with a solution on this occasion.
Rating CategoryRating out of 5
Yes, I recommend this pro

Laura N.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Annual inspection

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christal P.
07/2014
1.0
heating & air conditioning/hvac, plumbing, water softeners
  + 1 more
unknown
Description of Work: The plumber hooked our water softener backwash to a previously unused floor drain without checking that the drain was patent. When the softener recycled, it flooded our entire downstairs leading to over $23,000 in damage.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0

$600

Alice F.
07/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: Replaced AC duct works in the attic

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Catherine B.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
gave a quote
Description of Work: checked heat pump

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Daniel C.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
two thumbs way up
Description of Work: Installed new tankless water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Susan A.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Very well
Description of Work: Getting the air conditioning unit ready for the new season

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeremy R.
03/2013
3.0
heating & air conditioning/hvac
  + -1 more
N/A
Description of Work: Estimate was to replace 1957 circa fuse box with breaker panel, 100 Amperes, and connect a transfer switch and external receptacle for a portable generator. Estimate was about $3000. Too much.

Rating CategoryRating out of 5
value
1.0
responsiveness
5.0
punctuality
5.0


Amy S.
01/2013
4.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: Mike the technician came on time and was most professional. He measured and looked thoroughly at my water heater. Then went to his truck to call about this model to see if it is still available. It is not and replacing it with the current model would entail modifications to the vent and the siding. Because I live in a condo this is not feasible. The price was twice what the other company quoted. He said that he knew that and understood if I chose another company. All is all the experience was okay but frustrating conclusion. He was very honest with me.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$49

Vicky C.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
See Above
Description of Work: All the techncian did was give an overall look at the system. The noise I heard (which is why I caled) never occurred while he was here......naturally. But he did do some adjustments and I learned additional things about the system which is new to me as I just moved into the home.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$73

Lynsey D.
12/2012
5.0
plumbing
  + -1 more
Terrific job all around
Description of Work: Replacement toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Jeff F.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Great.
Description of Work: I would certainly call on Aiello again. They serviced our problem, explained what needed to be done to service the furnace, and did not pressure us into buying a new furnace (despite the fact that ours is old).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Marcus L.
10/2010
2.0
heating & air conditioning/hvac
  + -1 more
dissatisfied.
Description of Work: absord pricing with no flexibility. Rather than actaully figure out what you need they have a 1 price for all systemand sales people in fancy cars coming to convnce you to upgrade your equipment. total waste of time

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$12,000

LInda T.
06/2010
3.0
heating & air conditioning/hvac
  + -1 more
Same as above.
Description of Work: My furnace stopped, call Aiello and they did come relativly quickly, however, just for walking in my door, was about $112. He then proceded to tell me that will look at the furnace 'visually' if they can see the problem they will then do a diognostic test, which, of course was another $125. That was not including fixing it. They then suggested a new furniace because it was going to cost $3000 to fix it. Sent out a salesman and he wanted to sell be a furnace for about $10,000. I live in an 1100 square foot cape code home. Needless to say, I gracefully declined their offer and went with my local plumber for about $3800 installed.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$235

Response from Aiello Home Services
All work is quoted and approved in writing before technician proceeds. A standard trip charge of 69.00 was quoted to arrive to home. A complete Diagnosis was quoted and approved for 111.00, after a two hour analysis was preformed by technicinan, repairs were quoted, it was recommended to upgrade to a more fuel efficient system. A replacement specialist was called out and multiple system were quoted, the highest quote resulting in approximately 10,000.

Michael Y.
08/2009
5.0
plumbing
  + -1 more
good-quick
Description of Work: unclogged toilet

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

600 Old County Cir, WINDSOR LOCKS, CT 06096

http://www.aiellohomeservices.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Heating and Air Conditioning,
Plumbing,
Electrical,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Water Filtration and Softening,
Energy Efficiency Auditing,
Wells and Pumps,
Insulation,
Septic Systems,
Pool and Spa Service

FAQ

Aiello Home Services is currently rated 4 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

No, Aiello Home Services does not offer free project estimates.
No, Aiello Home Services does not offer eco-friendly accreditations.
No, Aiello Home Services does not offer a senior discount.
No, Aiello Home Services does not offer emergency services.
No, Aiello Home Services does not offer warranties.

Contact information

600 Old County Cir, WINDSOR LOCKS, CT 06096

http://www.aiellohomeservices.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM