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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.333 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
0%
3
6%
2
3%
1
15%


Rating CategoryRating out of 5
quality
4.4
value
4.5
professionalism
4.4
responsiveness
4.3
punctuality
4.4
Showing 26-33 of 33 reviews

Carmen S.
02/2014
5.0
home security systems
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Larry L.
04/2012
5.0
home security systems
  + -1 more
It's a good service.
Description of Work: We have been dealing with them for three years.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maureen D.
12/2011
1.0
home security systems
  + -1 more
$39.07
Description of Work: ADT is a scam. They bait and switch with their offered equipment and then you are put in the position of having to pay for three years to get any coverage. After a two year period when you are convinced that the service is not doing you any good and they have refused to allow you to get out of the contract, the battery on the alarm system goes bad and in order to get a new battery you must pay for a service call. You cannot change the battery yourself.... so, now you are paying $39.07 a month for a service you do not want and if you want to at least get service for the rest of your contract you must pay an additional service fee to have them come to your home to replace your battery. To top all of this off, to get out of the contract you must pay it in full and in our case they continued to debit our account even after it was paid off.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,600

gilbert R.
10/2011
1.0
home security systems
  + -1 more
Still waiting.
Description of Work: Last time services were perform company was still Brinks, since ADT took over and is not the same quality services.We called at begining of 10/2010 and still unresolved.Every time i called sound like a bother.No apologies why stil lunresolved.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


07/2006
5.0
home security systems
  + -1 more
THEY REALLY CARED ABOUT WHAT WE REALLY WANTED IN OUR HOME AND NOT WHAT THEY WANTED FOR US. I FELT THAT THEY WERE VERY PROFESSIONAL AND UNDERSTANDING ABOUT THE NEEDS THAT I WANTED MET.
Description of Work: THEY CAME OUT TO MY HOME AND INSTALLED AN ALARM SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$950

07/2006
5.0
home security systems
  + -1 more
I COULD TELL THAT THEY HAVE DONE THIS MANY TIMES BEFORE. I LIKED HOW QUICKLY THEY GOT EVERYTHING INSTALLED. THEY DID A REALLY GOOD JOB. I TRUSTED THEM IN MY HOUSE TOO.
Description of Work: THEY CAME AND INSTALLED ALARMS IN OUR HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

07/2006
5.0
home security systems
  + -1 more
THEY WALKED US THROUGH THE PROCESS. THE PRICES WERE VERY REASONABLE AND AFFORDABLE. WE LIKE HOW THEY TREAT THEIR CUSTOMERS. THEY WERE VERY PROFESSIONAL.
Description of Work: THEY INSTALLED ALARMS IN OUR HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

AMBER AND DEREK E.
06/2006
5.0
home security systems
  + -1 more
WE HAVE DEALT WITH THIS COMPANY BEFORE AND WILL AGAIN IF WE NEED TO. THE SYSTEM PROVIDES RELIEF TO ME, BECAUSE I FEEL MUCH SAFER KNOWING THAT WE ARE PROTECTED FROM SOMEONE TRYING TO BREAK IN.
Description of Work: THEY UPGRADED OUR CURRENT ALARM SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1
    • 2(current)


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM