Roto-Rooter Plumbing & Water Cleanup

The Technician, Walter Mendez, was professional, clean and thorough,... however the price of plumbing service of this particular kind is very high, just needed to be snaked...thats how it goes when they have you over a barrel with the equipment...Thanks to Walter,he was able to get the price down with a discount to $325,....no reflection on Walter he just works for them, he deserves a raise!

Installation was well done , but the price seemed ridiculously high given the quotes I had obtained elsewhere. They got the job done, but it was only a pressing need that compelled me to accept a very high quote.

They were able to unclog the line and to run a camera through the line to find some locations where the pipe was compromised. They quoted a price for replacing the pipe that was too high for me to move forward, but the pipe is draining well at this time and I am looking at rain garden options to hopefully eliminate the need for the pipe replacement.

Great! Good service, took good care of us.

Except for cost, everything was good.

Drain replacement went very well. Done in a timely manner. However the restoration portion was 100% the opposite. The gentleman who came out, one of his first questions was how much are we covered for, and not what the actual issue was. Then we get an estimate and of course it was at our max when we didn't need 40% of the service completed. then they tried to overcharge the final invoice after adjusting saying it would now be a certain amount and again it was at the top of the estimate by $9.00. Very unprofessional on that side of the business even though they responded in a timely manner and on Memorial Day Saturday. When I called that morning I asked for someone to come out Tuesday so there would not be an additional charge for weekends and or holidays and the lady told me there is no extra charge for those because they are a seven day a week company with no overcharges. Well I found out the hard way and contested the charges because even in their contracts it does not state any over charges for after hours or weekends and or holidays. In closing be very careful when using this side of their business and make sure you have in writing everything and DO NOT give them any amounts of coverage you have but simply prove you have coverage.

Call was not returned for 3 hours, so I called back and was told no one was available on the holiday, even though I had called before 6:00 am and the web site advertised emergency services on Thanksgiving day. Not responsive or helpful.

The plumber came in less than an hour. Opened the drainage, cleaned everything, replaced parts that were not good anymore and charged reasonable price and warranty for the work. Excellent job.

Perfectly. Steve Soares provided professional and prompt service!

The problem was fixed but I'm concerned the trap in the basement wasn't thoroughly cleaned. We were advised to pour a dissolving solution.

I have tenants renting my condo and they told me my upstairs toilets/tub were backed up. I called roto-rooter and described the problem. Without hesitation told me they needed to snake my main line. However, the problem was on the second floor. They came, snaked the main line, left a mess, and it didn't even fix the problem. That same night the issue cropped up again and the toilet was vigorously plunged by my tenants removing whatever the original problem had been. Said they'd come back but there was absolutely no need now. I'll give them A's on punctuality and responsiveness because they were quick to respond to the situation. After taking the time to think about it, had it truly been a mainline issue, they would have experienced backup in the kitchen and downstairs bathroom LONG before the issue made it to the top floor. I called a couple of plumbers that friends had recommended and they confirmed my suspicion. My advice is if they say it's a mainline and your sink in the kitchen isn't overflowing they're overselling you. Also, they'll tell you that you get a complimentary video assessment of the pipes but in reality, you're paying for it with the price they charge. Most local, non-chain plumbers will only video the pipe if the snake doesn't fix the problem. The only reason I had to go with roto rooter was because I was out of the state and the tenants renting my condo were afraid the toilet was going to overflow on to top floor if they flushed anything more than liquids. I was desperate and I paid for it.

weeks ago, I contacted Roto Rooter to help unclog a sewer pipe. They didn't unclog it but still charged me anyways. I called up a few times to talk to the owner (Chris) at the company and was always told that he wasn't available. Finally, today one of the other owner's (Scott) was available. When I told him of my disappoint because the technician wasn't able to unclog the pipe and yet I was still charged, he told me that it was a service charge. Now the last time I checked I thought I was living in the US of A. When it did change to "I will take crappy service and still pay you for not delivering work" type of nation?? What is a service charge anyways? Isn't one of the definition to complete work successfully?? Well this was not completed successfully and yet I was still charged and to make matters worse, I was quoted $10k to $20k for cleaning and sanitizing a spill. Who in their right mind would pay this?? These guys are total rip-offs! Buyer Beware. If there's one thing I hate, it is being taken advantage of by corporations who are greedy to take money but not do the job. Oh and one thing I forgot to mention is that this other owner (Scott) proceeded to tell me in a condescending manner that I go to work and get paid and so why shouldn't his workers. Yes, agreed...I go to work and resolve issues successfully and THAT is why I get paid, Scott!! Pretty ridiculous. These guys are not fit to do business with. BUYER BEWARE!

They did an inspection and was able to fix it. They recommended a new water heater, which I knew I was due for. He was very helpful, informative, and a very polite.

I noticed a mist spray coming from a pipe in my basement on a Saturday over the holiday weekend. I contacted several plumbers and this provider was the only one available. The plumber came out within a few hours of my call. He was professional, explained the problem and the fix. He also showed me some other potential problem areas that I might want to watch out for. It was not inexpensive, but given it was a Saturday on a holiday weekend, I was thankful they were available.

Check the price before they come out.

The provider did not have a long enough snake to clear the roots. He told me he didn't have a long enough one to finish the root clearing properly so, therefore, the job/warrenty was only good for one month instead of 6 months. I was still charged full price because he got the sewer flowing again. The next day I had a camera put down and it showed very heavy roots for the next few feet to the second clean out which is where he couldn't reach with the 100ft snake he had brought. Hopefully it won't back up again before I get the new pipe layed next week.

I cleaned out behind the refrigerator, cleared out the under the sink work space, turned off the water and drained the water lines, removed ceiling tiles in the basement in order to make the job easier, I provided 15` of copper tubing (with fittings) and ran it up through the basement/kitchen ceiling/floor near the water supply line readied for it to be connected into the waterline, had extra towels ready (just in case they were needed) and did all this before the plumber arrived. The job took about an hour, and I feel very confident of the work that was done. Chet was very professional and I give him the Best rating for his work! Maybe I am out of touch with today's plumbing cost but I thought it was a little on the expensive side. The bill was $306.88 and thank goodness I had a $30.00 members' coupon from Angie's List which made the final bill: $276.88. Was this a good deal? I don't really know, I used them after calling several other near-by recommended plumbers, but they responded first. Because it was July 2, I was not sure if I would even get someone (being so near to the July 4th holiday) to come to my home: all the other plumbers did return my calls but it was an hour or two after I had made the appointment with Roto-Rooter Plumbing.

Sometimes its ok to pay more and get a seasoned professional. I had a very serous problem that could have cost many thousands to fix if not for expert workmanship. It was a close call but disaster was averted thanks to the work of both technicians at Roto-Rooter

VERY GOOD EXPLAINED THE OPTIONS FOR LOWEST COST BEST REMEDY

They showed up 5 to 6 hours late to pump the tank. And then when it was discovered that the line from the house had clogged due to back up from a full tank we were charged just as though it was a separate unrelated service call. It took 10 minutes to clear it. $400 to pump the tank and another $200 to clear the line. When I later researched these prices with other companies I discovered how badly I had been fleeced. Pathetic- I would never use them again nor would I recommend them.

Woman tech very professional: cleaned out basement drain/snaked it. Also used their enzyme to clean drain. Took a little over an hour.

Called Ansonia, CT office to clear bathroom line. Explained that our septic guy came+ cleared out line but couldn't reach portion from bathroom going 12 ft out. Asked what the cost would be + was told every job was different, couldn't give an estimate but once tech came + gave estimate we were not obligated to use them, it was a free estimate. When tech arrived w/i 2 hrs, he said price was $409. I said isn't that a lot to clear 12 ft of line + was told price is always $409 per line, no matter how many ft. If I was told this over phone, I would have had the option of calling other places to see if they gave estimates over phone. Since we had people working on our kitchen cabinets, I needed a working toilet + had the line cleared. I gave a similar review to Roto Rooter in response to their request + later received a very nice phone call saying they were sorry I wasn't happy with not receiving an estimate over the phone but that is their policy + I didn't have to use them,, I could have refused the service. They apparently need to tell their techs not to give their pricing secrets away. With many other plumbing/drain companies available, I won't be using Roto Rooter again.

Since the bathroom is an integral part of our household, when it became clogged, the whole house came to a stop. I tried to unclog the drain but to no avail. I called Roto Rooter since we have had quick responses in the past and they came within 2 hours of the original call and fixed the clog within in a few minutes. He also recommended we purchase a bottle of pipe shock treatment to use every few months to keep the clogs from forming which we did and we have had no problems since.

Tech. arrived and went straight to work , he had to chip away the blockage and put the camera down it to the drain line to inspect the pipe for any extra blockage. He let me know what would be needed to avoid this again and how to correct it.

Raymond Employee#61 was very professional courteous and knew exactly what he was doing. It took him less than 20 minutes to swap out the parts and wham - working toilet!