Response from Renewal by Andersen of Westchester
I apologize for your experience and for your dissatisfaction. Rest assured our request is made no matter what half of the couple we are meeting with and was meant with no disrespect. We pride ourselves on providing exact price quotes, to-the-penny, in writing upon each visit and since there are many variables in a window project like 22 color combinations, different window styles and different window profiles, the best way to efficiently get you that price is to meet with anyone residing in the home that would have any kind of input in the project. 60 years in the business taught us that any two people who own a property together have different questions and priorities. For example, some people are more interested in aesthetics, others in construction details and since the goal is to give you an exact price in writing, and guarantee that price for six months, it just ends up being quicker, easier, more efficient and more likely that you are both satisfied with the results if you are both there. We mean no disrespect and hope that you are able to understand our request. We have a flexible schedule and run appointments seven days a week in the morning, afternoon and evening so I'm sure there is a time that both you and your husband are available to discuss the project together with us. We appreciate your feedback and hope that we are able to meet to discuss your project soon.