Ductworks HVAC Services

I had been searching and researching prices and contractors for months. Ductworks offered the best price and the service was equally impressive. I scheduled an appointment to get an estimate easily and quickly. The best part was that I got the estimate only a few hours after the appointment. I had other contractors who took WEEKS to get back to me with a quote, which I find to be ridiculous. The price for the heat pump system service was $5750. I chose the optional purchase and installation of the Carrier Wifi thermostat, which added $350 to the bill, and I'm glad I did. The wifi thermostat adds so much convenience and looks very sleek. There was also a $250 rebate on the Carrier system which I'm in the midst of processing - so that made the job even more affordable (I did not subtract the rebate from above listed approximate cost of work). Two technicians came to complete the work, they started working around 8:30am and finished up around 4pm. I'm happy with the work.

We were very happy with this company. We would highly recommend them. The technician that came to our home was Tyson. He was right on time, came to our door and introduced himself to us and then proceeded to explain the job to my husband and me. He then went through the home with us and checked all of the vents and returns and gave us a total price for the job (an accurate estimate was given on the telephone when my husband first called to schedule the appointment). Tyson was a fine young man and a great representative of this company. He seemed to do a thorough job and worked quickly and neatly. I would also like to say that the dust in my home seems to far less than before this job was done. Our experience with this company was positive and we would highly recommend them.

I purchased the air conditioning diagnostic service in the morning. By mid- morning, I had already received a call that someone could be there by the end of the day. They called to tell me when the tech would be there, giving me a good lead time. The service tech showed up at 2:30 and worked his magic. He cleaned the coils, added some "gas" and stayed to make sure the system was running properly. He was polite and prompt and told me to give a call back if I had any concerns. I will definitely use this company again.

Replacing a home furnace is a major investment and, as such, a somewhat stressful process. But Ductworks was a great company to work with every step of the way. The owner himself came out to quote the job, which I received in writing within two days after his visit. I had two other companies come out to quote the project for the sake of comparison. One was several thousand dollars more and included unnecessary duct replacement work. The other company never did get back to me with a quote, despite my follow up phone call and his promises that he would get me something "by the end of the week." In short, Ductworks was the clear favorite of the three. Ductworks showed up as scheduled to install the new furnace and air conditioner. The install took the better part of the day and hit a slight snag when there was an unanticipated electrical issue with the AC. But the issue never became my problem--or my additional expense. The owner returned to our house to see how the job was progressing and better understand the nature of the concern. It was resolved the next day and we were fully up and running. The Ductworks team removed the old furnace and left the area cleaner than they found it. They carefully explained proper use and maintenance of our new equipment before leaving. A year later, we had a minor issue with the central humidifier leaking. Ductworks came the day after my service call and fixed the problem at no cost. Side note: Our job was complicated by the fact that we were financing the work through CHIF (Connecticut Housing Investment Fund), so there was an inordinate amount of paperwork involved. But the office staff was super well-informed and helpful in working with me on it all. In fact, one of the things I've been most impressed by is how quickly calls are returned and help sent when needed. I really can't say enough good things about how responsive Ductworks is! That level of customer service is hard to come by these days.

My central air system had been non-functioning for almost a year. Several other HVAC companies informed me that I had a leak in the system and it would be expensive to trace the leak. After doing some research, I figured it was probably the evaporator coil that was leaking and wanted it replaced. Most companies either did not return my calls or wanted to perform a leak check. Ductworks responded to my request, listened to my solution and offered some recommendations. It could not have gone any better. Quick responses, prompt accurate and detailed estimate, on-time arrival, courteous and professional technician. I explained to the technician my thought on the evaporator coil and when he looked at the coil, he not only agreed with my assessment, he showed me where the refrigerant had leaked out on the coil. He also explained that replacing the coil might not solve the problem if there were other places that were leaking. I appreciated his honesty and happily, 4 days later my central air is working beautifully.

I purchased a $49 services thru Angie's deal. Ductwork called me the same day and arranged a service call promptly.

Our central air unit started to not blow cold air anymore, so I got the $49 diagnostic service call here on Angie's List from Ductworks, thinking it would probably be a couple days to get someone out, Ductworks immediately contacted me and got someone out the same day. It turned out that I needed refrigerant added.

I never received the estimates so I have hired East Coast HVAC thru Home Depot and they were very prompt, clarified all found issues and will be installing new unit next week K. Sorry DuctWorks, you lose!

I'm very impressed with Ductworks. There service from the first visit to provide an estimate through the installation was exceptional. All the employees of Ductworks we encountered in person and on the phone were professional and courteous. I would highly recommend this company.

I had my entire central air and furnace system replaced and a second zone added in August 2015. The air conditioning had a squealing sound that I thought was just the system breaking in, so I let it go. When I turned the A/C on again a couple of weeks ago, the sound was still there. I called Ductworks. The woman was able to set up a 7:00 am appointment for me within the week. (I was going on vacation the following week). After changing the filter, which was quite dirty, the squeal remained. The technician noticed that the squeal was coming from an area that, if a gasket had originally been installed, would have eliminated the noise. Five or so minutes later the gasket was installed, and the squeal was gone!! Mike was very patient with my concerns and spent the time needed to locate the problem. The entire job from walking into my door until I had paid him was completed in less than an hour. I am a very happy customer.

He did a great job. He checked all of it and gave me a written statement. It was terrific.

Went well. They came promptly and looked at the system and determined zone valve was not working. I got my own part and replaced it as it was much cheaper to do that and it was only a 5 minute job.

The service person was very professional even in a situation where I was irritated about what I had purchased.

Joe was professional and got the system running fast. Will definitely use Joe (Ductwork HVAC) for all HVAC needs.

The installation went fine. Took 8.5 hours with two men working

I talked to the company beforehand and the serviceman already had the new thermostat I wanted when he came to the house. He was right on time, very knowledgeable and professional. He showed me the new thermostat and provided an estimate, did the work, checked the furnace and waited to be sure everything was correct. Estimate was spot on. He advised me about the furnace and showed me how to use it. He offered me a service plan but did not get upset when i turned that down. It was a very good experience and I will call them again> These are very nice people to work with.

They were very very professional. The pilot light went out the day after they did the tune-up. I called them and they sent someone out promptly (the same technician that did our tune-up) and re-lit the pilot light without a problem.

Zach showed up exactly when he said he would and was extremely friendly and professional. He performed the maintenance efficiently, answered all of my questions, and didn?t try to sell/scare me on additional services. I always wait for the hard sell or ?it?s the end of the world unless you give us more money? scare tactics at the end of service calls but this didn?t occur. I will be using ductworks for all of my future maintenance needs.

I called Ductworks to come and take a look at my unit that was leaking. Joe was very professional and had to create a new drain pipe with a few "snake-able" spots. Initially, i was unsure if i just needed a service call or if the unit and compressor might need to be replaced. Thankfully, it only needed service and the fix i mentioned before. I am very happy with the work performed and will definitely use them again.

OUTSTANDING! I called a week ago after a recent home inspection found a couple areas of concern, of course the capacitor must have died during the inspection as our system has worked perfectly all year. They were able to schedule an appointment at the convenience of my schedule and were right on time! Zak, the service technician, was friendly and understood everything I was requesting in addition to the basic servicing and inspection requested by the buyers of our home. He went right to work, explained what he was doing and ensured he addressed the specifics identified in the home inspector's report. He provided a detailed description of everything he did on the receipt. Very reasonable price, excellent work and a very accommodating staff, thank you Amanda! I look forward to calling them for servicing our system at our new home in the near future!

Excellent work! So grateful it was a manageable fix. Very polite & on time. Didn't try to sell us labor or parts that we didn't need. So thrilled with the service

On time, performed diagnostic, addressed issue. Also provided advice for preventive maintenance and planning for future replacement (air handler is very old).

From the home visit to evaluate and discuss needs and options through the installation, we were very happy with their work and would recommend them to others without hesitation.

Excellent, professional, would readily recommend.

Excellent service. I purchased a deal on Angie's List for diagnostic services. The company phoned me within 24 hours to schedule an appointment and the problem was repaired within 48. The serviceman checked to see if the necessary parts were still under warranty with the manufacturer prior to completing the repair. We were within 3 weeks of the manufacturer's warranty expiration, so the part was covered and we were only charged labor. It was a great experience. The best part was that there was excellent communication and they arrived each time on time. The technician was very respectful and courteous while in our home.