WB Dickenson

heating & cooling contractor, well, home remodeling contractor,

About us

WB Dickenson, is a family-operated, full service plumbing, heating and remodeling company. We've been servicing the greater Hartford area since 1952. We specialize in residential and commercial service work and bathroom and kitchen remodeling. Our attention to detail and customer satisfaction is second to none. We will respond to you within the hour any time of day and can usually make it to your home the same day for smaller plumbing and heating jobs. Give us a call today for your free estimate on remodeling your bath or kitchen. Our in-house carpenters, tiling specialists, and plumbers do beautiful work. (See our albums for proof!)

Business highlights

73 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.8100 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
0%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
responsiveness
4.8
Showing 26-50 of 100 reviews

Kelly C.
08/2018
5.0
Outstanding service!!! Received a call from W.B. Dickenson shortly after contact through home advisor about 8pm last nigh. The gentleman I spoke with really listened to my concerns and made me feel confident about having his plumber come into my home. Alex called this morning to say he was on his way, arrived early, evaluated our situation and went straight to work. Great job, fair price and quality work. Would I use this company again??? YES!! Thanks, Kelly

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Arun P.
08/2018
4.0
Liked the service but it happened in two visits when it could have happened in one visit. Will hire them again for futures projects.

Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
3.0

Yes, I recommend this pro

Terry K.
06/2018
5.0
I appreciate them coming out when temperatures were so low to verify that our furnace was working. They adjusted the bill based on my concerns around the time they spent at the house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ann Marie B.
06/2018
5.0
I needed a plumber urgently during a kitchen renovation. Within 10 minutes of my contacting Home Advisors, W.B. Dickenson contacted me and Ed arrived within 1 1/2 hours. His service was very professional, thorough and efficient. My contractor was also impressed. Very happy with my experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$204

deanna g.
06/2018
5.0
HIGHLY recommend! needed a kitchen faucet replaced. sent in request on home advisor at 730am. got a call at 8am to confirm time table and also a rough quote for the work needed. got a call at 830 from Ed that he was coming in 30min. Work was completed perfectly in less time than quoted and price was under initial quotes which i appreciate. I had a quote from aiello at 7am for over $1000 more than this job. I bought my own faucet for this saving some money, but ultimately saved $1000 paid $220 for visit and work completed. ABSOLUTELY recommend Ed and this company for any needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nicola M.
05/2018
5.0
My exterior faucet was broken and I had a small leak inside my house down in my finished basement. Alex did a great job, he was on time, he was quick, and he kept me informed as to what he was going to do. I would highly recommend this company to anyone looking for professional, courteous help with plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$350

Sam S.
05/2018
5.0
Friendly, quick, knowledgeable service. Very happy with the repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Tina S.
05/2018
5.0
Wonderful, Timely, fair. great experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

JoAnn S.
04/2018
4.0
Very prompt and courteous. Small adjustment was needed after initial job and they came back and fixed it. I did have to call twice to have them schedule the adjustment. Otherwise both service and quality was good. I would use them again.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Roxane W.
04/2018
5.0
Very professional, pleasant easy to work with. Did good job. Let me know what he was doing and why

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

ROSEMARY J.
04/2018
5.0
The technician called to give us a time when he would arrive. He arrive on time was very efficient and found the problem. The repair was done well. Will use them again for sure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marcia G.
02/2018
N/A
Waited a week before accessing the job then refused to do the job due to mold. They are plumbers for God?s sake!! They have come across mold before! When refusing the job ? Tom ? was rude and condescending! Cost me 1,000$ living in a hotel waiting to hear from them! Very upset about time and money wasted! NO I would not recommend them to anyone due to their unprofessional behavior!

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Dustin M.
01/2018
5.0
The owner Tom came out the next day and quoted the project. He was very nice and honest person. They are completely removing 2 showers for me and installing new ones with valves and doors. Great company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$80,000

Shelly L.
01/2018
5.0
Plumber Alex was friendly and easy to work with, plus he was punctual, polite and very knowledgeable. Very happy with the work done.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$757

Lorraine L.
01/2018
5.0
Showed up quickly, did a great job and gave a great price. Thanks so much, excellent experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

May B.
12/2017
5.0
This plumbing service was friendly and extremely accommodating. Prices were fair and their service man was very pleasant and informed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gail W.
12/2017
4.5
Very friendly, courteous and very positive attitude!

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Terry K.
12/2017
5.0
Alex did a great job replacing a kitchen faucet and fixing two toilets. He was personable and explained the repairs as he did them. Great Job!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Pat O.
11/2017
5.0
Kept the appointment promptly and completed the job I needed done. Very nice guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Peter T.
11/2017
5.0
Needed assistance -- They provided it in a timely fashion -- They took care of the problem. Appreciate the service(s) of WB Dickenson; Dickensons' staff and Home Advisor. P Thomsen

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$780

Erik P.
11/2017
5.0
I had a gas boiler and water heater installed in the last month. Very high quality of work, timely,honest and excellent value. The owner and employees are great people. I will be using them for all future plumbing/heating needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert H.
11/2017
5.0
Punctual and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

james n.
11/2017
5.0
very polite worked very neatley.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Contact information

53 Commerce Way, South Windsor, CT 06074

http://www.wbdickenson.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Service Categories

heating & cooling contractor,
well,
home remodeling contractor,
basement contractor,
gas leak repair service,
water heater installer,
drain cleaning company,
interior designer,
plumber,
room remodeling

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

WB Dickenson accepts the following forms of payment: CreditCard
Yes, WB Dickenson offers free project estimates.
No, WB Dickenson does not offer eco-friendly accreditations.
No, WB Dickenson does not offer a senior discount.
Yes, WB Dickenson offers emergency services.
Yes, WB Dickenson offers warranties.

Contact information

53 Commerce Way, South Windsor, CT 06074

http://www.wbdickenson.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed