RIDGEFIELD PLUMBING & HEATING LLC

Drain pipe to septic system backed up and flooded our basement late on a Saturday night. They came out first thing in the morning and were able to clear out the pipe. Other companies were not even answering the phone.

Company was very prompt in responding to calls and always returned my calls very quickly. Workers showed up on time and I am very happy with quality of work done. I will use Ridgefield plumbing for any future work.

After spending hudreds of dollars on having repairmen try to We had an issue with the drain line from our dishwasher to the disposal. they came out and cleaned the line which worked for a short time. We notified them that the line re-clogged they were extremely responsive, they ordered a new line for the dishwasher and were out as soon as it arrived.

The rep was knowledgeable and informative. We decided not to do the work for other reasons.

We had a very old water heater which needed replacement. Gentlemen from Ridg. Pl. and Heating were prompt in visiting to a**** our needs. They were thorough and courteous and the new heater was installed with minimum disruption. I have another plumbing problem at the moment and am about to call them again.

He has been terrific. The mechanics that come out are very good and courteous. John has always been very frank and listens to what you need. He helps you find the best solution for the work needed. His emergency service is fantastic. I've used him in the past for emergency service which is why I continue to use him.

Excellent. Very professional, extremely prompt and responsive.

when they first came in. Really, they were just the nicest people to have come in and do the work and I would definitely recommend them again.They finished in about one and a half hours, just as John had estimated. Thank you.

I am a new home owner so I had no idea what was happening! I called John in a panic... after 4 days without power (or water as we have a well) power was restored but we had absolutely no power. It was a Saturday afternoon and I'd called a plumber listed on my well pump and never got an answer... I called John and his answering service told me he'd get back to me within 30 minutes or so... well he called me back within 2 minutes. I explained the problem he told me he'd have someone come out within 1 to 1 1/2 hours, sounded promising... well, within 25 minutes there was Manny (our knight in shining armour)! What a PRO! Not only did he figure out what was wrong with our pump but got it up and running, answered all of our first time home owner questions and explained to us how to properly care for it to avoid future problems. I felt like I'd known him for years... My husband and I were totally comfortable with his knowledge and he was super courteous. He kept the job VERY NEAT, didn't diddle daddle, got right to business and fixed theproblem (as I said, explaining everything along the way) and when my 7 year old interrupted his work to talk to him about her Monster High dolls, he smiled and gave her all of the oohs and aahhs she was hopeing for. I would not hesitate for a moment in recommending them!

We had a badly clogged toilet. I called in the late afternoon and got a receptionist. A plumber called me back within the hour, apologized for not being able to come out that same day. He showed up promptly early the next morning with the necessary tools (a snake and a bucket, etc.) and quickly cleared the very nastily stuffed up drain. He cleaned up after himself very nicely, so that I did not need to do any further clean-up. I couldn't have been more pleased with the service, and plan on calling Ridgefield Plumbing again the next time I need a plumber.

Needed a couple of visits to identify the leak but was responsive to our calls and fixed the problem. Turned out the problem was with the gasket sealing for the toilet so he removed the toilet and reset with a new gasket.

Overall, it went very well. I would have liked it if they had done the job on the faucet correctly the first time but, given the problem and the fact that I am not a plumber, they might have thought that the problem was less of an issue than it actually was. Having to take the time from my busy schedule to deal with a second visit was not great but their pleasant attitude and efficiency compensated for the inconveniences.

John from Ridgefield Plumbing responded to both emergencies by calling back immediately and arriving at our house within the hour -- as promised. Both times, he fixed the problem, and also did a great job of explaining it so we could understand what had happened. The cost was $180 but for an immediate visit on a weekend -- for the sheer relief of getting the problem fixed -- I thought that was fair. The only reason I rated Ridgefield Plumbing a B rather than an A on quality was because the part John used to repair the toilet didn't work perfectly -- but when we called to let him know, he said he wasn't surprised (he gave us the generic part, whereas our toilet needs a specific part), and if he returns tomorrow as promised, I will upgrade the rating to an A.

Ridgefield Plumbing was professional, courteous and fast. I could not reasonably ask for more from any company. They will be my first call in the future with or without an Angie's List coupon.

I have used them for a long time and they are reliable.

I phoned the company around 8 AM. Call back came within 15 minutes.John said someone would come by around 9:30. Knock on the door @ 8:30Steve came by to inspect and get particulars. Nice man,was proffesionalandcourteous'. The heater arrived about 2:00 and Steve returned to install.at 4:00. He explained what he was doing each step and what I shouldexpect from the water line - gurgles etc. He explained their warranty and the companyswarranty also. All in all they far surpassed the large plumbing companyI'd been using from Norwalk. And I had hot water in less than a day.

They did a good job. They were on time and showed up when they said they were going to show up. The work was good; it was what we had specified. It was really difficult getting a quote from them, I had to call them numerous times, and I finally got them to give me a quote. Once the job was scheduled, they were quite responsive.

Our issue proved not to be a "plumbing" one per say, but was associated with central air system. Still, they proceeded to remedy the situation without missing a beat, blowing out a kinked hose and sucking up water. So often plumbers are non responsive, make you wait for HOURS or never show up at all! Ridgefield Plumbing was extremely prompt and responsive. We have never found a plumber who we felt comfortable with their work from start to finish, and I am happy to say that we now have! I believe that given the nature of service provided and limited time spent on the job, their pricing is on the high side....but I also believe that this may be a case of you get what you pay for and the confidence that I have in them is well worth the higher price. I rated them as "fair" in terms of pricing to assist potential customers in evaluating where they stand in relation to another company. Nice company based on this experience and we would call them again in a heartbeat!

They came out and serviced the water piping through my furnace. They replaced the filter and housing unit from the well and did some other repairs while they were in the home. I was having an issue with the filter getting clogged after the service and they came back checked and replaced with bigger filter cartridge all at no charge. They took the time to explain why the issue was happening and how to prevent in the future. They are very professional and charge for work done and not travel time to my home like some others have in the past. Definitely recommend.

We called Ridgefield Plumbing last Friday.They responded within the hour.Steven said he would call on Monday between7:30&8:00AM. He called on time,and scheduled tha service call for the next day between10-12AM. He called at 10:30 that day to say he would be at our house by 11:30 as an update on how his day was going.He arrived around 11:15 and proceeded to get to work.He had completed the job within an hour-hour and one half ;presented his bill and was on his way with one little detour.We asked him about coming back to do 2-3 other jobs.He said to give Ridgewood Plumbing a call when we were ready. Joe and Jan Bevan

They responded by phone within 5 minutes and cal later that day.

We had been having water pressure problems for awhile, and, from internet research, my husband thought it was a problem with a sensor on our water tank. It didn't seem like an emergency, so we had called Ridgefield Plumbing and Heating with the idea of setting up a convenient appointment time, but hadn't definitely arranged anything. Suddenly the water tank intake started leaking badly, and when my husband spoke to John about it, he said it was a pressure problem, and we should probably turn off the circuit breaker when we weren't actually using the water. Since it was a Sunday, he said we would have to pay double the labor rate if they were to come that day, so he was trying to advise us how to hold it together until Monday. However, I was really uncomfortable with that, so he sent Manny out to fix it. Manny was quick and efficient, explained everything to us and showed us where the problems were. There were three pieces of the water intake assembly that were badly corroded and needed to be replaced. He did the work, and the bill was less than I had anticipated. I would highly recommend them.

I thought the job was excellent on all counts. He arrived on time and he completed the job quickly, efficiently and effectively. We called them on Friday and within an hour they called us back. They informed us they would call us on Monday to schedule and appointment. They called when they said they would and set up an appointment for the following day. The serviceman, Steven, called to the day of the appointment to give an update on timing and arrived within time. When he arrived he worked and within an hour the job was complete. We also had him look at a couple other things we were looking at having done. He checked them out and asked us to call when we were ready to schedule, which we plan on doing. Everything was very fair and professional.

My experience was excellent. They answered the phone and they were easy to reach. They came right away and they did a job at a reasonable price. They knew what they were doing and they were pleasant to deal with. I would recommend them. Overall, they were the best. I was really happy.

Very Professional, arrived on time. Using gas detection equipment he scanned all areas of the bathroom and determined that there was no septic leakage from toilette or from any traps in bathroom.