"Family Owned Business Keeping the Heart in Kitchens Since 1994" Heartwood Cabinet Refacing will replace those old doors and drawers with new custom made solid wood doors and drawer fronts. And we will put matching wood on all exposed cabinet surfaces, install new hinges, hardware and countertops. The result… your kitchen will look brand new! Best Method of Contact to Call (800) 733-2234 or (860) 747-8600
Description of Work: Cabinet refacing, some new cabinets. Excellent job, great company, we'd use them again in a heartbeat.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Heartwood Cabinet Refacing, LLC
Wow! Thank you for your review. We're happy to hear you are so pleased with our work that you would post this even though job was completed last June. That is a great testimonial!
Description of Work: I had a great experience having my cabinets refaced, new cabinets added and granite countertops installed. My new kitchen looks beautiful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Robert M.
02/2016
4.0
custom cabinets, cabinet refacing, home remodeling
+ 1 more
unknown
Description of Work: Still in process, not done yet
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$16,000
Andrew M.
08/2015
5.0
custom cabinets, cabinet refacing, home remodeling
Thank you for your glowing review! It was a pleasure working with you! Kind Regards Heartwood Cabinet Refacing, LLC
Ziva S.
10/2014
1.0
custom cabinets, cabinet refacing
+ 0 more
unknown
Description of Work: This company never called back. 2 messages were left. They responded initially leaving a message. They never responded to the followup message to set up an appointment for an estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Heartwood Cabinet Refacing, LLC
Good Morning, I apologize for this apparent lack of communication. We do make every effort to respond to all who contact us in a timely manner. We are currently investigating what has taken place. We are searching our phone records and emails. When we have more solid information we will respond fully. We do know that in your initial contact you only supplied an email address by which to reach you. You did not supply a phone number at that time. We will do our upmost to further respond by the end of today.
mary-jo K.
05/2014
5.0
custom cabinets, cabinet refacing
+ 0 more
unknown
Description of Work: Heartwood Resurfacing has not installed the kitchen yet, will do so beginning June 2. So far, all materials have been ordered, much attention has been paid to our choices and they have been very easy to keep in touch with. Finished product will be beautiful!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Heartwood Cabinet Refacing, LLC
Good Afternoon! Thank you for your review. Our goal is to have you happy throughout the entire process of your cabinet refacing from the beginning appointment to end result. It is a pleasure to work with you. Heartwood Cabinet Refacing
Charlene B.
05/2014
1.0
custom cabinets, cabinet refacing
+ 0 more
unknown
Description of Work: I emailed them and they responded a full month after my initial contact, by that time I had contracted (thank God) with another Contractor. I shudder to think how long they would have taken to do the job. They are supposed to be good, so if you contract with them, set a "drop dead" date and hold their feet to the fire, 'cause it's your money.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from Heartwood Cabinet Refacing, LLC
Dear [member name removed], You are absolutely right. You initially messaged us on March 23rd and unfortunately I did not realize it until April 24th. As the secretary it was entirely my fault and I did apologize to you explaining that an email alert was not sent to us or perhaps it was missed. Since then I have put into place a back-up contact method for Angie's List to get in touch with us. Again, I apologize. If there is any thing we could do to help you with any future kitchen remodeling needs you may call us at 800-733-2234, or 860-747-8600. Sincerely, Lorraine Phelps Heartwood Cabinet Refacing
Went well. Some additional cost for extras we added in during construction. 2 carpenters worked as a team, hardly talking to each other. Wasted no time, got here on time. Re- doing the kitchen is a mess. Would not advise people to do this unless they are ready to be displaced for days at a time from their kitchen. Kitchen totally unusable for the duration of construction BUT was well worth it in the end. Our kitchen was very dated, 25 years old and it looks great now.
Description of Work: built matching cabinet. refaced old kitchen cabinets, installed new lighting, painted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Donald D.
09/2011
5.0
custom cabinets, cabinet refacing, home remodeling, plumbing
+ 2 more
No pressure sales Prompt start High quality installation - very clean and impressive look Everything we wanted done was no problem and it ended up being no problem Can't say enough about how hard the workers worked and how clean they were From start to finish we were satisfied with the quality
Description of Work: Remove old countertops and backsplash Reface existing kitchen cabinets Install garbage slideout Install new cabinet slideouts Install new microwave above stove Complete plumbing and hookups
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Cheryl B.
05/2011
1.0
custom cabinets, cabinet refacing, home remodeling
+ 1 more
I was hopeful at the start of the project.
Description of Work: Everything went pretty well until they incorrectly installed the imported glass backsplash tile. I saved for 2 years to be able to afford this tile. We referred them to the people who sold us the tile as we were told there were very specific installation instructions. We bought ALL the materials to be sure the correct types were used. I spoke with the project manager, the office staff and the installers. The morning the tile was being done, I spoke at length with the workers about the problems that could occur should they not do as suggested by the tile experts. Not only did they completely ruin the job, but then they blamed it on the tile... Universal Tile backed us up as well as 2 independent tile installers. Heartwood said we could pay to have it redone and IF they thought it looked better, they may reimburse some of the cost. Here I am 2 years later and the kitchen remodel of my dreams looks like it was done by a child. I am so disappointed that these people did not stand by their work and were rude and uncaring.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$15,000
Response from Heartwood Cabinet Refacing, LLC
All correspondence between Heartwood Cabinet Refacing and the member concerning this job has been reviewed by The Better Business Bureau of Connecticut and posted on the www.CT.BBB.org website. The BBB ruled in the favor of Heartwood Cabinet Refacing. The member has misquoted Heartwood Cabinet Refacing in her review by saying, “Heartwood said we could pay to have it redone and IF they thought it looked better, they may reimburse some of the cost." In a documented letter on the www.CT.BBB.org website our letter to her says, quote, “Heartwood will pay the $1000 ($726 + $274 owed to us) deposit to allow you, the homeowner to buy the tile and contract with a tile installer. Upon completion Heartwood and you, the homeowner, will inspect the tile install to make sure the replacement tile has been installed correctly. Heartwood will pay the remaining $1000 to you, the homeowner, upon the correct installation of identical tile.”
We could not have been happier with Heartwood Cabinet refacing. They were prompt and courteous, performed excellent quality work, and communicated well along the way. Our kitchen was completely transformed into a new space. We are delighted with this company and whole-heartedly recommend them to anyone who is considering a new kitchen.
Description of Work: Complete cabinet refacing with veneer, new cabinet doors, hardware. New drawers in our old cabinets. Reconfigured old cabinet with pull-out drawers. Built new cabinet with glass doors. Sub-contracted for granite countertops. New sink. Crown molding.
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Service Categories
Cabinet Refacing and Refinishing,
Cabinet Making,
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Marble and Granite,
Plumbing,
Doors,
Interior Painting,
Lighting,
Electrical,
Drywall
FAQ
Heartwood Cabinet Refacing, LLC is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Heartwood Cabinet Refacing, LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa