Response from Belle Home Housecleaning
When a home has not been maintained for quite a while, buildup forms, especially in the bathroom(s) - soap and talc , mildew, layers of dust and dirt, shampoo and conditioner film, etc. If the grout hasn't been cleaned, and hasn't been sealed every year or so, it, too becomes built-up and can become discolored as well. Dust, as well, when it isn't removed regularly, can become sticky or crusty. That kind of lapse in maintenance takes more time and labor to get clean – to move items, clean under them, remove the buildup, and bring the surfaces up to our cleanliness standards. This home had not been cleaned in quite some time, and the bathrooms and bedroom took a good deal of time and effort (and cleaning products, which we supply) to scrub clean - which is where most of this customer’s coupon time was applied to. The cleaners offered to stay for several more hours at a discounted rate to clean her kitchen, but the customer declined. Unfortunately there is no magic wand to wave that will dispel grime and soil – just premium, effective, cleaning products combined with old-fashioned elbow grease. The homeowner’s disappointment is not with our service or the end result of our cleaning and sanitizing the bathrooms and bedroom (they came out beautifully fresh and clean), but with the time it took us to remedy many (many) months of neglect. We are happy to clean all of our customer's homes, no matter what shape they are in - but do want homeowners to know that it takes longer to clean the very first time a home is cleaned - especially if there has been a long lapse in time between cleanings.