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About us
Belle Home Housecleaning is a full service housecleaning company with offices in Orange and Hamden, Connecticut, employing 25 cleaners and office staff. We specialize in detail cleaning using eco-friendly high-end products. Our office is staffed 8 a.m. to 4 p.m. Mondays through Fridays for your convenience. We are fully insured and bonded. We are delighted to have won both the New Haven Advocate's Reader's Choice Award for Best Cleaning Service and the Angie's List Super Service Award. Weekly, Biweekly Triweekly or monthly service; also one-time movein, moveout or seasonal cleanings. Detail is our specialty - baseboards, window sills and frames, corners, under furniture - we get to the nitty gritty using Earth-friendly products and equipment.
Business highlights
20 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6104 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 13% | ||
| 13% | ||
| 1% | ||
| 0% |
Showing 76-100 of 104 reviews
Kisha A.
Aug 2013
I use Belle Home every other week and have done so for several months. The office is responsive and they provide overall good service, once you have cleaners who are consistent. There were a few glitches in the beginning when the cleaners were variable and now, there are occasional minor details I have to remind individual cleaners but overall, no significant complaints.
Response from Belle Home Housecleaning
"Thank you - getting the detail right is what we are about and we appreciate your feedback : )"
Priscilla E.
Aug 2013
I was completely satisfied with the services provided by Belle Home Housecleaning. The 2 women were friendly, punctual, professional and efficient. They cleaned my 8 room home in a little over 2 hours and did a fantastic job!
Stewart P.
Aug 2013
They're fantastic. They are punctual and I trust them to be at my house without me there. They do a great job.
Response from Belle Home Housecleaning
"Thank you for your remarks - we love cleaning for you!"
Alina N.
Aug 2013
The cleaning was good, however the communication with the company was pretty bad. They knocked off my initial appointment time and they were supposed to come at 10 o'clock on a Saturday morning and they showed up at 9 and they left. They had to call other people to come back again and it was just very disorganized. The cleaners were very good, it was just the company who's very disorganized. I'm not gonna keep them because they messed up on my appointment and it was very disorganized and non-professional.
Response from Belle Home Housecleaning
"We sent the cleaners at 9 a.m. and called the client when no one answered the door. The client answered her cell and told us she had asked for 10 a.m.,We sent the cleaners out for coffee and sent them back at 10 a.m. They completed her cleaning, and the client seemed very happy both over the phone and per her review. Our standard arrival time in the morning is 9 a.m., and we apologize (and apologized over the phone at the time) that we did not enter her request for a special arrival time. We are happy, however, that she thought highly of our cleaners' hard work and attention to detail."
Jim B.
Jul 2013
This is my first time hiring a cleaning service. We recently moved into our home, and the grout in the tile floors of the kitchen and bathrooms needed some extra attention. Additionally, the rest of the house needed some general cleaning, and it had been a while since we did the windows. The cleaners did a great job. The floors are immaculate and I'm ready to seal the grout. The dust is gone and the entire house just feels clean. I'm impressed at their attention to detail and their commitment to great service.
Additionally, the ladies who came to the house, as well as the person I spoke with to make arrangements were professional, kind, and helpful. I will definitely go with Belle Home for our next professional cleaning.
Additionally, the ladies who came to the house, as well as the person I spoke with to make arrangements were professional, kind, and helpful. I will definitely go with Belle Home for our next professional cleaning.
Response from Belle Home Housecleaning
"Thank you for your kind words and we wish you the best in your new home!"
Valerie R.
Jun 2013
The service provider was friendly and did exactly what I needed done. I've used cleaning services that turn my house upside down, but she was very respectful of the space and our needs. Excellent service and will certainly use again when I can afford it.
Response from Belle Home Housecleaning
"Appreciate your nice remarks and will pass them on to your cleaner!"
Gary B.
May 2013
They did a good job. The person that showed up was very punctual. She was very pleasant and efficient. It can be weird to have someone in your house that you do not know. She was social and did her work. She was very pleasant to have in the house.
Virginia J.
May 2013
unknown
Response from Belle Home Housecleaning
"Thank you, (deleted member name) - we look forward to cleaning for you again!"
Karen M.
Apr 2013
Two women were assigned for two hours for the cleaning package
I had already spoken to the general supervisor who had asked me my priorities and I wrote them to her.
I reviewed my priorities with the first young women that arrived and she began working immediately. They attempted to complete all my requests within the time allotted and a little over.
They were professional and did not spend time on the phone, etc.. - just working. I gave suggestions regarding how I wanted certain aspects completed and they were flexible in attempting to do the task according to my request. I also had some cleaning products I preferred for the hardwood floors, for polishing furniture and wiping down wooden cabinets and they used them on my request.
I think they did a good job and will probably have them return (which I hadn't originally planned).
I had already spoken to the general supervisor who had asked me my priorities and I wrote them to her.
I reviewed my priorities with the first young women that arrived and she began working immediately. They attempted to complete all my requests within the time allotted and a little over.
They were professional and did not spend time on the phone, etc.. - just working. I gave suggestions regarding how I wanted certain aspects completed and they were flexible in attempting to do the task according to my request. I also had some cleaning products I preferred for the hardwood floors, for polishing furniture and wiping down wooden cabinets and they used them on my request.
I think they did a good job and will probably have them return (which I hadn't originally planned).
Response from Belle Home Housecleaning
"Thank you [member name removed], for your feedback, and we look forward to serving you in the future."
Jillian B.
Feb 2013
it went unbelievable the place was scrubbed from top to bottom. Place look amazing! I will hire again!!!
BRIAN K.
Feb 2013
very well
Cali L.
Feb 2013
After the holidays and traveling, we needed some housecleaning to get things back in order so I purchased an incredible deal through Angie's List for Belle Home Housecleaning. The cost was $99 for 4 hours of cleaning. We thought this might be a one time thing but loved their service so much that we are continuing it on a monthly basis with Belle, for which they were able to give us a very similar rate. The person that came to our home was extremely nice and incredibly hardworking. I wasn't home at the time, but my significant other was and he sent me messages throughout the time she was there proclaiming how awesome she was. She was very thourough with her cleaning and paid attention to details. When I walked in that evening, I was so impressed with how clean the house was. We moved in a year ago and things that had never been noticed by us were sparkling clean. I also appreciated that the house didn't have an overly chemical clean smell to it. When making the appointment, the person I spoke to was friendly, accommodating and courteous. The next time I called, she remembered me as well which is alway nice. I can recommend this service without any reservations at all.
Susan C.
Jan 2013
Belle Home Cleaning was very professional and the people with whom I spoke were very friendly and kind. I even had to reschedule my appointment and they accomodated me. The woman who cleaned the house was punctual and polite and did a good job. Very pleased.
Andrea A.
Jan 2013
Very well overall but after the promotional rate, just way too expensive to maintain.
Response from Belle Home Housecleaning
"Our prices are quite reasonable. When we quoted this customer, she let us know that she wanted a deep cleaning - very, very detailed - each and every cleaning, and described exactly what she wanted done. We were perfectly willing to do that for her, and added in the appropriate extra time needed to detail the home each and every time. We do need to charge for the time that the cleaner spends in the home, which is industry standard. I am sure that this client will not be able to find a professional, insured and bonded company that will complete the checklist of items she'd like done, to her satisfaction, for a lower price than we gave her."
Megan C.
Dec 2012
I just had a baby and we decided to try out a housekeeping service for a few months while we get back on our feet. We purchased the $99 special for a 4 hour cleaning through Angie's List. We have a small 2 bedroom cape. The housekeeper was able to clean the entire house in the 4 hour period. She was very professional and thorough, and did a wonderful job. Everything was dusted, cleaned, vacuumed, etc. wooden furniture was polished. She was extremely accommodating, asking if we had preferred products that we would like her to use. She came in with her own supplies, vacuum, etc. and took out all garbage. We decided to continue with them on a regular basis (every 3 weeks). They were able to closely match the special price, which is better than most competitors. Everyone that we have dealt with through this service has been very professional and easy to work with. We would highly recommend them.
Cathy S.
Nov 2012
Belle Home provided us with an excellent cleaner who got our home in tip-top shape from top to bottom in just 4 hours. She meticulously cleaned the bathrooms, one of which was in horrible shape; she carefully cleaned the bedrooms, including the dusty drapery; she thoroughly cleaned the living room & dining room, including baseboards & under furniture; she spotlessly cleaned the kitchen & even washed the dishes in the sink, which we didn't expect; and lastly, she even did a quick clean of our basement common room, even though we explained we spend little time there. She was very personable & prompt & efficient. We would highly recommend this company for any cleaning needs.
ARTHUR L.
Oct 2012
I gave Belle Home Housecleaning a try based on the Angie's List Big Deal, and they've been great. They clean floors, windows, ceiling fans, blinds, and pretty much everything else. Though it's often a different person who comes each week, all but once they've done all the specific things I requested only on the first visit--they take note and give that information to whomever comes to clean. The only thing I had an issue with was the initial responsiveness, which was poor, as it took them over a week to get back to me after I left a message. I imagine they were swamped at the time, though, given the great deal they offered on Angie's List. Ever since then, they've been very responsive and professional. I'd definitely recommend Belle Home Housecleaning, they've got reasonable prices and reliable cleaners who seem to actually care about getting all the dirt and grime out of the house!
Ransom C.
Oct 2012
Easy to schedule, promptly performed. No complaints!
Madeleine B.
Sep 2012
.She worked steadily and hard for the four hours I had contracted, and did a fairly good job on most of the kitchen/breakfast area surfaces. However, when I later had to get up on a ladder to get something down from on top, I found the surfaces of the cabinets (tops, doors, frames), especially over the stove area, were still extremely sticky. However, she had not said anything, so this was an unexpected discovery. She was a pleasant person, but I think if you cannot do what is asked, you should at least say so rather than leave the customer to find out, later on, that the work is incomplete. I also found that the overhead light had not been cleaned at all. She worked the full four hours, but again, I feel I should have been told if she ran out of time to do the light.
Response from Belle Home Housecleaning
"This is not what we would consider normal housecleaning, which is what we advertise, and what we excel at. What this customer needed was a remedial cleaning to remove at least a year's worth of sticky, solid, thick grease from her kitchen surfaces. The cleaner started in the area the customer requested, and she put in four hours of grease removal. Again, this is not what we advertise, and is not our forte, but, since we were already there, out of professional courtesy, we scraped, sprayed and scrubbed grease off her kitchen surfaces for a solid four hours. We do not get on ladders and scrape solid fat and oil off of the tops of cabinets or ceilings. If we had been notified of the condition of the kitchen and what was really needed, prior to sending the cleaner, we would have been able to tell this customer exactly what we could and could not do during her coupon cleaning."
Stephen F.
Jun 2012
They did fine. The house is clean. They did a good job.
Liping W.
Jun 2012
Over all rate is C.
If you have to find someone quick, you can choose them.
For long term, with so many mistakes, changing people, wrong time, not good service etc, we just got too tired to continue to use them.
If you have to find someone quick, you can choose them.
For long term, with so many mistakes, changing people, wrong time, not good service etc, we just got too tired to continue to use them.
Response from Belle Home Housecleaning
"We have not cleaned for the member in two years and have upgraded many things in that time - including investing in a scheduling program to provide control over arrival times, an extensive 30-hour training program for new hires - and monthly updates and ratings for all existing cleaners to ensure consistency. We attempted originally to meet this customer's price expectation, when she really needed an additional hour, at least, each cleaning, in order to detail her home. We now do a careful and thorough home evaluation, including a cleaning priorty checklist, which allows the customers and the cleaners to both know exactly what the customer expects, so that we can meet and exceed those expectations every time."
Katherine K.
May 2012
They were there for five hours and did a great job on the house. They were very easy to work with and very customer service oriented.
Cathy S.
Jan 2012
olish our furniture left a streaky residue; but it easily came out when I re-polished with my own product. We were very pleased with the service we received & would definitely use this company again; we'd likely request the same cleaner, if she were still with the company.
David R.
Jan 2012
I traded phone calls for several days before actually getting the cleaning scheduled. In talking to the scheduler, she mentioned that the person (or persons) would be there between 9 - 9:30. In actuality, I got a phone call at 9:20 saying the person would be here in 20 minutes. So -- the person was late. Since I had to take time off from work to be there, that mattered to me.
The person they sent was pleasant and asked what I wanted her to do. I showed her the house and told her the area I didn't want her to do as well as explaining the areas I wanted her to make sure and do. See above for the details of what actually got done. I finally had to leave when she still had 1.5 hours left. When I got home I have to say I was disappointed that some pretty basic things didn't get done!
The person they sent was pleasant and asked what I wanted her to do. I showed her the house and told her the area I didn't want her to do as well as explaining the areas I wanted her to make sure and do. See above for the details of what actually got done. I finally had to leave when she still had 1.5 hours left. When I got home I have to say I was disappointed that some pretty basic things didn't get done!
Nikil W.
Oct 2011
Everything went well. The price was excellent and the quality was good.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Belle Home Housecleaning is currently rated 4.6 overall out of 5.
Belle Home Housecleaning accepts the following forms of payment: CreditCard
Yes, Belle Home Housecleaning offers free project estimates.
No, Belle Home Housecleaning does not offer eco-friendly accreditations.
No, Belle Home Housecleaning does not offer a senior discount.
No, Belle Home Housecleaning does not offer emergency services.
No, Belle Home Housecleaning does not offer warranties.