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DOUG'S APPLIANCE SVC

Appliance Repair

About us

I've been doing Appliance Service for thirty years. When you dial, your call is forwarded directly to my cell phone. I'll either be in transit to, or on a job; But I am happy to assist you in scheduling right on the spot. Service is the same day/next day in most cases. In life you get what you pay for... With my company you get much more! We stock many parts for same day repairs; But unfortunately, you can't have every part for every problem. It usually takes a couple of days to get the odd, non-stocked parts. So if your washer is agitating you and not the clothes... Or your dryer has got you hot but not the shirt collar in it...Call Us! :) Our pricing... Your bill is composed of three components: A $19.95 travel charge to the home, Labor ranging from $40 to $100 to make repairs/diagnose, Parts, if needed. (90% of the time the repair labor is $60)(If unrepairable or too costly to fix, there is a $40 dollar diagnostic labor charge, added to the $19.95 travel charge... with tax it sums up to $63.55)

Business highlights

42 years of trusted experience
Family Owned & Operated

Services we offer

We service Major Appliances most makes and models: Washers, Dryers, Stoves, Refrigerators, Dishwashers, Disposals, Compactors. Our pricing... Your bill is composed of three components: A $19.95 travel charge to the home, Labor ranging from $40 to $100 to make repairs/diagnose, Parts, if needed. (90% of the time the repair labor is $60)(If unrepairable or too costly to fix, there is a $40 dollar diagnostic labor charge, added to the $19.95 travel charge... with tax it sums up to $63.55)

Services we don't offer

Sorry no LG or Bosch... I repaired them for a year... Often receiving the WRONG repair parts and waiting 5 days for them... I HAVE A SOLID reputation... I'm not going to allow the servicing of Bosch and LG products to damage it!

Amenities

Warranties
Yes


Accepted payment methods

Check

Reviews

4.9120 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
2%
3
3%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 101-120 of 120 reviews

John M.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I discussed the problem with the washing machine with him over the phone. He had me check something on the drum abd he said it wasn't worth repairing given the cost and age of the machine.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Barbara G.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: He replaced the dryer vent for our dryer. He was polite and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$128

John G.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fox a cloths dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Michael F.
02/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin D.
01/2015
5.0
appliance repair
  + -1 more
Great
Description of Work: Our washing machine stopped mid cycle over a holiday weekend. I called Doug Monday morning and he came out that day. He needed a part but was able to put a temporary fix in while we waited. He was quick and polite, I would call him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine T.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Highly responsive and very efficient. Would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frederick B.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired our clothes dryer. Very professional, prompt, curtious, would definitely use and recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

HOWARD P.
09/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed dryer |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret N.
06/2014
5.0
appliance repair
  + -1 more
Honest. Experienced. Professional.
Description of Work: Gave estimate if repair. Cheaper to buy new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Margaret N.
06/2014
5.0
appliance repair
  + -1 more
.
Description of Work: He gave me an honest estimate that we would be better off purchasing a new machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Selma W.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Washing machine was leaking, came on time and fixed the hose..it has been great ever since! much appreciated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael A.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fridge repair - work done correctly and quickly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kari A.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: He assessed and resolved an issue with the dishwasher. He was very efficient and resolved the issue quickly and charged the minimum amount for the service call. The only issue was that he was late (window was 9-11, he arrived at almost 12) although he did call shortly before 11 and let me know that he would be later than scheduled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$65

Donna O.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Doug showed up at 11:42 AM (as promised) and was ready to roll as I gave him a good description of the problem with my dishwasher(wouldn't get water to top rack). He had the replacement part on the truck and was done by 12:00 AM!! 18 minutes to fix a problem I lived with for weeks!! DISHWASHER WORKS LIKE NEW NOW AND THIS REVIEW IS BEING DONE ONE MONTH AFTER SERVICE WAS PERFORMED. THANKS DOUG!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136.08

Gianetta S.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Replaced door switch on washing machine. A+++ on responsiveness.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

marilyn M.
12/2013
5.0
appliance repair
  + -1 more
Prompt and responsive.
Description of Work: Repaired dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Sean O.
07/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: Doug was professional. Quickly fix the problem with my front loading washing machine. Did not have problem with my 2 dogs. Would call him again with issue.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kevin P.
07/2013
5.0
appliance repair
  + -1 more
all is working well
Description of Work: replace evaporator motor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Wilma S.
05/2013
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

timothy L.
08/2011
5.0
appliance repair
  + -1 more
Great!
Description of Work: Our washer quit working and we thought that we have to buy a new one. We contacted Doug's Appliance Service(Doug actually answered) and scheduled an appointment the next day. We had to cancel and Doug rescheduled for the following day. Doug arrived as scheduled and went right to work. In a approximately 1 hour Doug was done and our washer worked great. The invoice was less than $110.00 which was $0.00 less expensive than Sears min. charge. Super Service and great work. We will definitely use Doug's service again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Contact information

957 TOLLAND TPKE, Manchester, CT 06042


Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Appliance Repair

FAQ

DOUG'S APPLIANCE SVC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: Closed

DOUG'S APPLIANCE SVC accepts the following forms of payment: Check
No, DOUG'S APPLIANCE SVC does not offer free project estimates.
No, DOUG'S APPLIANCE SVC does not offer eco-friendly accreditations.
No, DOUG'S APPLIANCE SVC does not offer a senior discount.
No, DOUG'S APPLIANCE SVC does not offer emergency services.
Yes, DOUG'S APPLIANCE SVC offers warranties.
DOUG'S APPLIANCE SVC offers the following services: We service Major Appliances most makes and models: Washers, Dryers, Stoves, Refrigerators, Dishwashers, Disposals, Compactors. Our pricing... Your bill is composed of three components: A $19.95 travel charge to the home, Labor ranging from $40 to $100 to make repairs/diagnose, Parts, if needed. (90% of the time the repair labor is $60)(If unrepairable or too costly to fix, there is a $40 dollar diagnostic labor charge, added to the $19.95 travel charge... with tax it sums up to $63.55)
Sorry no LG or Bosch... I repaired them for a year... Often receiving the WRONG repair parts and waiting 5 days for them... I HAVE A SOLID reputation... I'm not going to allow the servicing of Bosch and LG products to damage it!

Contact information

957 TOLLAND TPKE, Manchester, CT 06042


Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
Closed