Not all carpet cleaners stack up the same. We are certified, insured and have over 15 years experience cleaning carpet. Our 16' trailer is equipped to handle any situation with state of the art equipment and cleaning agents. Our equipment can maintain solution temperatures up to 250F (121C) to help sanitize and reduce the use of excess detergents. This is REAL STEAM (as opposed to a hot water spray) which means a lot of water is not soaking your carpet, the soils are whisked away, and germs are killed. Period. It's not the cheapest system on the market to own, but quality and performance has it's worth.
Description of Work: While it was very challenging to schedule during a New England winter (the equipment doesn't work in cold weather/blizzards/black ice, etc.), it was worth the wait! I now have 4 dogs tracking in and out, shedding and having "issues," and the rugs had never been cleaned. Jay did a fantastic job and even cleaned a spot in another room where my senior dog had an accident the day before. I'm sure they'll look even better the next time they're cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Judith O.
05/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
unknown
Description of Work: Carpet cleaning. The results were excellent considering some challenging stains. I was extremely satisfied with the service (very professional/friendly),cost and the results.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Karla L.
05/2015
4.0
carpet cleaners, upholstery cleaning
+ 0 more
unknown
Description of Work: After two reschedules on the part of the company, I was pleased with the outcome. Having two rooms of furniture piled up in my bathroom was inconvenient and then a late arrival for the re-scheduled appointment kept my houseguests waiting. However, my carpets, couch and loveseat dried quickly and look very clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$289
Kevin T.
05/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kevin K.
05/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
unknown
Description of Work: Cleaned well worn carpets and removed pet odor. Did an excellent job. Professional and thorough. Highly recommed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
brian W.
04/2015
5.0
carpet cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Melanie C.
05/2014
5.0
ceramic tile
+ -1 more
Jay was professional, personable, reasonable, conversational, and everything else positive you would look for in a contractor coming into your home. He was a bit later than the appt time, but called well in advance of being late to let me know that he was stuck in traffic and about what time he would be arriving. He was great at explaining all of the things he was doing and the products he was using, as I have a two year old and was worried about toxicity and anything else I should be aware of regarding the products. I have passed his name onto my family and friends and would recommend him to anyone looking to clean/seal their tiles.
Description of Work: Cleaned and sealed tile and grout in kitchen and entryway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$156
Response from Bella Cleaning & Restoration
Thank you for such a detailed review (removed member name)! It was a pleasure working for you, and I'm glad you are happy with our service. I look forward to doing the same for friends and relatives you send our way. Best Regards, Jay
Marla C.
05/2014
1.0
ceramic tile
+ -1 more
The ad says they’d do 150 sq ft of tile and I wanted them to split the sq footage over three rooms and I was told it only covered one room which was not listed in the details of the Big Deal. She said Angie's list gets half the money and it wouldn't be worth it to get that little of money to split the job between the rooms.
Description of Work: I purchased a Big deal for $99 tile & grout cleaning.
Rating Category
Rating out of 5
professionalism
2.0
Matthew K.
05/2014
5.0
carpet cleaners, ceramic tile
+ 0 more
Great job - very professional and well done. Floors look amazing even a month later. Very polite and friendly too - highly recommended.
Description of Work: Cleaned and sealed grout in foyer and 3 bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Etienne D.
05/2014
4.0
floor cleaning
+ -1 more
A representative came to the house and could not do the grout cleaning that we requested. We looked at different options and there was not a fit between service provider and our needs. The representative could not have been nicer.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$99
Etienne D.
04/2014
5.0
carpet cleaners
+ -1 more
He looked at all our showers and tole us that none of them needed to have its grout cleaned and sealed. He only cleans grout and does not remove any caulking that has been put over the grout. He will re-polish a small marble table. A very honest, pleasant and professional person. We wish we would have more work for him. Can only recommend him althoguh we did not see the results of his work.
Description of Work: He did not do any work because none of the shower floors needed to be cleaned and sealed.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeanne L.
04/2014
5.0
carpet cleaners
+ -1 more
Coordination to find a convenient day/time went great. They called me with some options and also got back to me promptly on some questions I had. Very pleasant and professional. They arrived on time and got the job done fast. My floors look great!
Description of Work: Cleaned and Sealed tile floors in two rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
john C.
04/2014
1.0
ceramic tile
+ -1 more
We made multiple appointments, he came by one time to look at project, he never came back.
Description of Work: They were to come and do Tile and Grout Cleaning at my house.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Response from Bella Cleaning & Restoration
Our appointment was for an inspection and estimate, not a cleaning. This was for April 10th 2014. We did not make "multiple appointments". On the morning of the 10th, I arrived at the [member name removed] on time, introduced myself to [member name removed] and he led me to the bathroom. Right away, I told him I had my reservations that A. Cleaning would do anything at all to improve the appearance, and B. I was not sure of the integrity of the 60+ year old floor that was in poor condition so that we would not do more damage to it. [member name removed] asked me how much it would cost for the cleaning, and I informed him that the Big Deal he purchased would cover it. He said "I would just like to have it done either way. Can you do it now?" I replied to him that I would not be able to because I did not have the time allotted in the schedule as we were just there to inspect it. [member name removed] replied with "Well, I took the day off for this". Somewhat taken back I asked [member name removed] "Did you not get the confirmation call last night for this appointment and the details that we were just doing an inspection?" He replied "Well, yea but my wife got the call, not me" Again, I was confused by that response so I informed him that I needed to get to my next appointment and that I would think about this more, and would either stop by on my way back if time allowed, or call him to let him know if I could do the job or not. After thinking about it, I did not want to take the risk of cleaning the 60+ year old floor that had damage done to it. Time did not allow me to stop by and inform him in person...however before I could call them that evening, we received this message word for word from [member name removed]: Quote: "This is [member name removed], you were at our house and left and did not leave a message that you were coming back. My husband took the day off to make sure somebody was home so you could do the job. I am disappointed and we don't want you back and I will contact Angie's List to get our money back". I tried to call back and there was no answer. I again was still confused about this message. *We never scheduled time to clean the floor* we were there that day just to inspect, and informed them well in advance that we wanted to inspect the floor before committing to going forward with the cleaning. We even followed up again the night before the appointment date and reiterated that we would be coming out at X time to inspect the floor. I have no idea why they would take the day off for such a thing, and [member name removed] even acknowledged to me that they received the call the day before. We go through great lengths to satisfy our customers as you can see by our reviews. I would have happily cleaned their bathroom floor - that is what we are in business to do! However, considering it was damaged and over 60 years old, I do/did not feel comfortable that we would not cause more damage. The [member name removed] did not even give me a chance to call them and explain this to them before they left the the voice mail above. (We have voice mail archived and save all communication with customers for reference sake.) I have no issue with them receiving their money back as we can not do the work, however I do not wish to accept a bad review because they took it upon themselves to take a day off from work with the expectation that we would clean the floor after inspecting it. We never told them that would be the case and we contacted them twice to make sure this was clear. I don't know what else we could have done to prevent this situation. We would never, knowingly just leave and never come back and abandon a job. Never. We care so much about customer service that I'm making this reply on Easter Morning from home so people do not get the wrong impression about our company.
Bruce B.
04/2014
5.0
carpet cleaners
+ -1 more
The work was done efficiently and when done the floors, which were installed in 1976. looked new. We could not be happier with this service. Bella's owner, Jay, also gave several tips on how to care for our tiled floors and bathroom tiles.
Description of Work: Cleaned and sealed tiled kitchen floor and two tiled bathroom floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Pat J.
03/2014
5.0
carpet cleaners
+ -1 more
Everything turned out fine. The three bedrooms only took about an hour. Scheduling went well and he was on time for the appointment. The results came out beautifully and I could not beat the price.
Description of Work: I purchased the big deal for $149 for Eco-Friendly Carpet Cleaning, Deodorizing, Sanitizing, and Spot Removal. He did some extra rugs for me at no additional charge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Stephen B.
02/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Unbelievable results! Everything came out like new. We have a 5 & 9 year old and hadn't cleaned rugs & sofas in 4 years. Extremely professional, personable, fair and commitment to high quality results.
Description of Work: Cleaned, sanitized & deodorized 3 reclining sofas & 1 loveseat. Cleaned, sanitized & deodorized 6 rooms of carpet and 1 staircase (7 steps). Cleaned a non-wool 8X10 area rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575
Rachel G.
01/2014
5.0
carpet cleaners
+ -1 more
Punctual, friendly, superb service.
Description of Work: cleaned carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Richard and Joan M.
01/2014
5.0
carpet cleaners
+ -1 more
Both Jay and the woman on the phone who set up the appointment were extremely pleasant and easy to talk to. Our old carpet looked so much better when he was done; would definitely use him again.
Description of Work: Jay Coviello,the owner, steam cleaned the wall to wall carpeting in our living room, dining room and hall plus a very dirty small rug in the entryway.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Tom F.
06/2013
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
From start to finish, this company is excellent. Jay's mom schedules the appointments and is delightful, helpful and knowledgeable. She also accommodated my request asap. Jay arrived right on time, was professional, kind to our animals, friendly and did a great job. The basement carpet (a teen boy hangout) looks fantastic. I was amazed he could bring it back. Everything came out great and I will definitely use Bella again.
Description of Work: Jay cleaned a basement carpet, two sets of stairs and an oriental rug
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Diksha G.
02/2013
5.0
carpet cleaners
+ -1 more
I liked their honesty. I will hire them again.
Description of Work: I had hired this company to clean a condo i was moving into and they did an excellent job. Once i moved in i noticed the stairs were not cleaned and called the company, they responded quickly and informed me that stairs were not part of the cost estimate and also they didn't have the correct equipment to clean them. I liked their honesty. I will hire them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
elaine K.
02/2013
5.0
carpet cleaners
+ -1 more
When I called, I was able to get an appointment right away, because of a cancellation. I was pleased with the quick response and resulying job. These people are wonderful!
Description of Work: This family owned company always does an excellent job, cleaning my carpets. I had 3 rooms and a hallway done, this time. Everything looked great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Suzanne C.
04/2012
5.0
ceramic tile
+ -1 more
This company was referred to us by my brother, who had already used them twice in the past and said they were superb. I would certainly use them again myself, as we were very pleased with the results. The grout looks like new again, and we've already called one of Jay's referrals to secure an estimate on the grout repair in our shower.
Description of Work: We had the grout cleaned and sealed in our main bathroom and mudroom. We actually intended to have some grout repair done as well, but Jay declined and indicated he felt our eroding grout was a bigger problem than could be fixed by simply making some cosmetic repairs. He said he was not licensed to do work of this nature and instead gave us referrals to two different individuals who he assured us would do an excellent job without ripping us off.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Janet V.
12/2011
5.0
carpet cleaners
+ -1 more
I have used them for the last three years and they a really good company. The owner is nice, very accommodating and I will use them again in the future.
Description of Work: I use Bella Floor Care for carpet cleaning.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Oriental Rug Cleaning
FAQ
Bella Cleaning & Restoration is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
Bella Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa