Sprigs & Twigs Inc

Excellent job

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very well and price was very good

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required taking out two sections of fence which I did, to get the lift truck in. took about 3 1/2 hours and they removed and shredded everything brought down. good and professional group.

Cutting this tree down was an emergency and Spigs and Twigs did squeeze me into the schedule (which I appreciated.) They were supposed to cut the tree and limbs into 18and quot; or less logs. Many of the logs they left were over 18and quot; long and some have such a large circumference I have no idea how to ever get them split (the circumference on some is well over 18and quot; - more like 24and quot;-30and quot;. Some of the logs are huge, too huge to pick up. However, the guys from Spigs and Twigs were polite and very efficient. They got here and went right to work, but they left so quickly I had no opportunity to look at the work they did before they left. (I was/am in the middle of some severe family medical issues and do not have the time nor energy to pursue them on this.) I would use them again - but would have to be when I could pay more attention to what they were doing and be out there with them. My impression is that the crew was largely young men who may not have had much experience with looking at the results of their labor from their customers perspective. They may not have any problems with the huge logs they left - they're young, strong and have equipment to handle the logs. _____________ Update: Mr. Lillie - Please reread what I said above. I appreciate that you returned and cut some of the logs that were too long. **However, I did not ask your men to talk to my neighbor - in fact, knowing that he would come take a look, I had asked them not to speak with him at all - and apologized ahead of time for any distraction he might provide. Had I known they believed that I had some sort of agreement with him about the wood, I would have been furious -- especially since they said nothing to me about it. **I told your crew leader as well as the person that took the service order that I wanted the wood for my wood stove - not because I didn't want to pay for you to remove the wood. **Your crew left without telling me they were done. **My mother had just been taken to the hospital and the social worker was giving me information about making a decision to put her on hospice care or not - so (as indicated above) maybe you can understand that dealing with the wood on the ground was the last thing on my mind. Especially since I believed a and quot;Band quot; overall rating to be good. **I have not been able to respond to your comments before this as my mother died and my partner's father died in October within 2 days of each other. We've been busy. As I said before, your crew struck me as young and unschooled in customer service. And perhaps they were in such a hurry to complete their tasks, they forgot to take time to listen. It's also possible that the tone of your comments may have been less angry and more understanding if you had actually read everything I wrote and the ratings in the categories I gave your company. Given your return to fix the problem and as you asked, I reviewed the ratings and upgraded the appropriate ones, but still firmly believe that I cannot give an overall rating of and quot;Aand quot;.

Sprigs and Twigs did an excellent job. Were punctual and very pleasant. They were very knowledgeable. We are talking about having some more trees trimmed and removed. I thought their pricing was very competitive. We are already discussing some things that need to be done.

Read statement from previous answer.

They came last summer, the end of August or early September, 2011. There was a large crew of young people and it was a major process watching them all work together to get the job done. I remember it was a very hot day. Linda made sure everyone was doing what they were supposed to do and everything was planted where it was supposed to go. I admit they were expensive in their estimate, but we felt it would increase the value of our house. We would recommend them again.

They were very good. The cost was a little high for my budget but they were well worth the cost. I would recommend them to anyone but you do have to pay for what you get.

They did an excellent job and they were fast too. They did everything and cleaned up in 2 hours. Excellent professional service. Will definitely use them again to cut other two trees.

Well they told a great story during the quote and walk around the yard. After that it was horrible.

I have 2 acres of land that has leaves and they blow them into the woods around. They do this because they are environmental friendly. They have a lot of machinery that works for a particular job. When they leave, everything is spotless with not a single leaf on the lawn and everything is vacuum sucked. They are very thorough and I would score them high across the board. I am going to give my shredder away and I'm going to use them again in the future.

I used them just for that one time. They worked on some of my neighbor's homes because of which I used them. They did both landscaping and tree service in my neighborhood. They came out right away and they were very professional. They did a nice job.

It was a positive experience from the beginning. The estimator was very personable and he arrived on time and answered all our questions. The crew was also very friendly. They addressed our concerns over lawn damage when the tree was removed and proceeded to do the job very safely and professionally. There was no damage because they took precautions to place mats on the ground where the large tree sections were dropped. They cleaned up and left the site in excellent condition.

They did very good work. They were very quick and very neat. They did an excellent job. Their price is a little high but they were worth it. I would definitely use them again.

This was our first experience with them. It was a very, very positive experience. They were a ten out of a ten. They did the design first and we reviewed it and made some changes. They came back and put the stuff in. They have come back every year since. They have replaced plants that failed at no charge. They have done a super job and we were really pleased with them. They were easy to work with. We would absolutely use them again.

From proposal to final sweep up these people are polite, extremely knowledgeable in their fields and they aim to do a perfect job uncluding the final clean up. The arborists have studued their craft and practiced it for a long time. They are truly a "team". I could not ask for more. The fact that they have both large and the latest equipment plus a climber is a definate plus. Watching Boe hop from branch to branch is like watching a human squirrel. The spring clean up people came in like a swarm and weeded and edged and trimmed and mulched. There was always room for discussion as to what to take out and what to leave. One bush did not get trimmed because of the tiny bird's nest and subsequent babies. Gotta love people who love nature that much. My property is large and it was hard to know when to stop. Courtney and crew did more than expected. I would hire any of Sprigs and Twigs various crews again in spite of their very high prices.

We could not be more pleased with the highly professional yet friendly service Sprigs and Trees gave us. They listened to what we wanted done, and then worked steadily, with less than a 15-minute break throughout the three-hour process. It's so nice to know that there are still competent, skilled workers, who obviously take pride in their work. We paid half the agreed-on price several weeks before the start-up date, and will pay the reminder when the company sends a bill. We highly recommend this company to anyone needing similar services.

I had a great experience with this company. They went above and beyond what was expected of them. The yard looked beautiful when they were done. They were very easy to work with. I would definitely recommend them. Their work is great. The was high, but their work warranted this expense.