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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Mike did our kitchen last year so we asked him to come back and do the bathroom. Again, everything was done on time and to our great satisfaction. Mike is unflappable, a consummate professional. When the inevitable unexpected issues arose he always found a way to solve the problem. We own a coop, so the fact that he has all the necessary certifications and insurance was a big relief."

"I recently had an asphalt driveway put in. The crew was very professional. The driveway is smooth and very happy with the quality of the new driveway. They even went above and beyond and put in a small drainage area for water runoff. It has definitely improved the appearance of my home."

"Great experience! The renovation that their crew did exceeded our expectations in every way. They were knowledgeable, efficient, and dedicated to delivering the highest quality. We love how the space looks now – it’s exactly what we envisioned!"

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"He was one of the best contractor I have had the pleasure of working with. He is still working on my basement, he is reliable and very easy to work with. He was very reasonable in his pricing and let me know whenever something was extra when there were changes to the original understanding. I would definitely work with him on future projects and would recommend him to my friends and family."

"Had my bathroom redone and it came out beautiful. The whole process was seamless and the communication was excellent. Will use again for future projects!"

"Very professional and personable! They were very detail oriented and did the job in a very reasonable time. They made sure that everything was to how we wanted and explained everything. Would absolutely use them again with some other work in the future!"

"I'm amazed of how my shower upgrade turned out. I still can't believe cts creation finished in one day. I recommend cts creation to anybody and everybody. They killed it!"