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"Went exceptionally well"

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"He was one of the best contractor I have had the pleasure of working with. He is still working on my basement, he is reliable and very easy to work with. He was very reasonable in his pricing and let me know whenever something was extra when there were changes to the original understanding. I would definitely work with him on future projects and would recommend him to my friends and family."

"Excellent service and work Always on time with a friendly budget"

"We hired CTC Creations to renovate our kitchen after reading multiple positive reviews, and we had high hopes for the work Dustin and his team were going to do based on our initial discussions. While Dustin communicated promptly and seemed responsive to our needs initially, unfortunately right after the contract was signed and deposits paid, his initial work and behavior related to our project became very problematic… We encountered multiple issues: Not only did he take advantage of us financially related to an initial electrical project that his sub-contractor did for us (charging us over $400 an hour a simple outlet swap out), but he demonstrated a lack of knowledge on basic construction elements such as how to install a replacement window and LVP flooring, and most disconcerting, he is now refusing to return ANY of $4,000 deposit we have given him, telling us that we will need to hire him in order to get our deposit back. When we tried to resolve the issues, he refused to be reasonable and instead assessed multiple cancellation fees as well as a restocking fee for supplies he had not purchased. We are very unhappy with how we have been treated, and are disappointed with how he and his partner have refused to acknowledge any of these issues and are now inappropriately refusing to return the unused deposit funds."

"Kim and Jay are the best contracting group I have ever worked with. Thorough, responsive and always friendly and courteous."

"Had my bathroom redone and it came out beautiful. The whole process was seamless and the communication was excellent. Will use again for future projects!"

"Adie was a pleasure to work with, and his crew really knew what they were doing. His quote was far below quotes by other contractors (normally a warning sign), but he clearly knew his stuff and my confidence in him was well-founded. I changed several details as the project went on, and Adie was happy to work with me and make any adjustments. There were delays caused by tile suppliers, but Adie worked to find other sources, and rearranged other commitments to make sure our project was completed as soon as possible. My only constructive criticism is that the quote was not itemized (which was ok for me at the time), but that caused an underestimated cost of the glass enclosure to go unnoticed in the budget until the end of the project. We’d made many changes over the course of the project, so were not unprepared for the higher cost of the glass, but I’d have known sooner if the budget had been itemized. Overall a great experience though and I would use East Bay again in a heartbeat!"