Benjamin Franklin Plumbing

He was professional

pleasant , on time, and good price

These guys are great. Were prompt, professional and completed my job on 1st visit. Thank You!

cost for initial diagnosis and service call not what initally quoted when first contacted

I am very happy with the job John did for us .

prompt response to emergency call. Plumber was polite, professional and courteous

No Comment

The plumber arrived promptly and fixed the problem with only a minor glitch or two. He charged me what was quoted although he had to deal with unexpected problems that took him an extra step that required me to assist him. I am very happy with the work.

Of course my kitchen sink got a serious clog on the 4th of July! It was way beyond my tools/skill, so once I admitted defeat I called up in the evening - even on a holiday, at night, they were able to send someone out. It was a lifesaver, and there were no overtime charges (it's hard to compare pricing for plumbers, but I would've been unhappy with this price for a non-emergency, non-holiday clog). Highly recommended when in a jam, if you don't want to get taken to the cleaners! If it's not an emergency, I might recommend getting several quotes - or be prepared to pay a little extra for great convenience!

very frtendly and fast

Immediate call from the company. Timely service appointments were available with no extra charge for a Saturday appointment. The technician was more than knowledgable and professional!

Timely and convenient, but you pay for it!

repair done quickly & cleanly.

Service & Quality were great. They were on time & professional. BUT>>>>> Their pricing policy is extremely high. The onsite plumber goes by pre-printed prices in a vinyl 3-ring notebook that are very high. No discounts for multiple tasks since they are already at your home. After followup phonecalls to the owner, I was able to get some money refunded. Even the owner couldn't justify the prices I was charged. So; in summary; their work is good, but they are expensive. Don't be afraid to negotiate a better price with the owner.

Plumber took a narrow view of the problem and tore open the ceiling, whereas a cursorary look around the house would have revealed a totally different problem which was not related to plumbing.

Quick response, tech wore booties so house was clean, were able to take care of problem immediately

I had a very bad experience, more interested in taking my money then taking precautions not to trash my house. The plumber tracked dirty raw sewage from the basement through my house and didn't even offer to clean it up. They also dripped pvc glue on my pool table in the basement that will not come off. I called the owner after the plumber left and told him what happened, he was very understanding and offered to send his "cleaning crew" out, I accepted. The next day, an older man and woman, (I think it was the owners parents) came to try to clean the mess. The mess is still there. I will be pursuing legal action if no response from th owner!!