Gravina's Window Center of Litteton

In January, while Allan was installing my patio door, I took the opportunity to research why my bedroom window was icing up in spite of having a storm window.  After removing the window seat, I saw little insulation and Allan took a look and confirmed they could fix it. Meanwhile, Jim and Mike Gravina arrived to check on the patio door installation so I showed them the window and window seat.  They were able to give me an estimate right away for a new window and replacing the window seat, trim and patching the drywall.  I tend to be a DYI person, but the reasonable price for the trim and window seat sealed the deal.  And, by this time, I had seen the quality that Allan was giving me on the patio door, so decided to go for it. Delivery was a week late mainly due to the storms in the east.  In spite of the fact that the Denver Home Show was starting the next day and everyone was busy setting up their booth, they sent 2 people to install the window.  They got it done quickly in spite of a couple of problems with my 40 year old window opening:  1) no flashing, 2) no insulation, and 3) rotted plywood beneath the window (and the siding under the window).  I'm a big fan of DYI shows, so when I know the proper way to do things, and see the incompetence of old construction, it's really a bit irritating to know that a lot of companies will skimp when they can but not so with Gravina's installation people.  They insulated in the window seat, sealed/insulated very well around the window, and added flashing.  They were willing to replace the rotten plywood but a member of the HOA said that the HOA would take care of it.  I have confidence that this window will last another 40 years! Weeks later, I am happy to report that I'm feeling much warmer without the draft between the window and the patio door.  And no more ice on my window and door!

I had heard from my HOA that Gravinas had installed doors in our condo complex and knew the requirements so I stopped by the Littleton office.  Since it was before Christmas I needed to wait until January to get my patio door.  Marvin Windows makes windows and doors to order.
A delivery truck brought the door and there was a separate truck for the installer.  I think it might have gone faster if there would have been two installers, however, the man (Allan) who installed the door did a truly amazing job.  The opening was a bit strange as the building is 40 yrs old and the original door was also 40 yrs old.  Getting the door out without breaking it was touch and go, but Allan made it happen!  He prepared the opening, insulated, and installed the door with care.  His installation of the interior trim is spot on, and the way that he trimmed the carpet looks fabulous.  He went the extra mile on the exterior trim.  Because of his excellence I decided to have another window installed.  I'll write a separate review for that installation.

Great people to work with.  We recently did a full frame replacement of all the windows in our home with Infinity from Marvin Ultrex Fiberglass windows.  The windows are wonderful, the installation was  efficient and well done and the final finish (stained) was nicely done.  Gravina's Window Center was recommended to us by friends and we will easily recommend to others. M & M, Littleton, CO

After a lot of research, my wife and I visited Gravina's Window Center in Littleton. When we realized that he sold Marvin windows, I assumed that the price would be well out of our range and I was resigned to turning around and looking elsewhere. I was wrong. Jim Gravinas was excellent in explaining the benefits of the window, without any high pressure tactics. He listened to our concerns and gave us an estimate that was affordable for our pocketbook. In fact, after a year, the windows have been great! We save at least 20% on heating bills-maybe more. The house is warm in the winter-no drafts or cold spots in the house anymore. Excellent craftsmanship, congenial workers and the final result exceeded our expectations.

Once Gravina's began the job, they stayed until it was completely finished.Their attention to detail is outstanding, and their employees' great work ethic was amazing!Their workdays were always in 95 deg. heat on a south facing wall, but they dealt with it.
All finishing aspects such as drywalling, new trimwork, & painting were either done by Gravina's or a subcontractor who was equally as diligent.
Owner, Jim Gravina, was often on site to be sure that the installation was going as planned.
We give Gravina's Window Center an A rating on Angie's List because that is the highest attainable rating; but their workmanship excels above that - A+ or how about "H" for Honors!

The work was good but slow.  They didn't put enough people on the job.  Most days they only had one or two people working on the house when they had said they would send out 5 or 6 people.  The work took about 3 times longer then they had indicated it would bu7t the end result was very good.

We have used Gravina's in the past with good results.  Their installers have always been courteous and top notch.  The windows we have used (Marvin Infinity) have been a drastic improvement in heating/cooling.  Our issues have revolved around the owner and a lack of communication.  This last job was the 2nd in which the owner failed to tell us of either installation dates or that the installer was busy and then tried to pin any blame on us.  Clear communication with job expectations need to be on the top of the list for any contractor and unfortunately we didn't see that. We will be moving our business with the remaining windows to another company.

January 3rd, 2012. The window install finally begins. I have no complaints with the install and the two men who eventually performed the install.

Mike Gravina came by to collect a check a few days afterward. I gave him an opportunity to explain to me why it took so long. He looked at me and said, "I don't really have one." He apologized and left.

I've read rebuttals from the owner about other complaints about his company. He seems to get pretty personal. He probably will with me in his rebuttal, so here's my statement about him:

It's just amazing to me how an owner of a family-owned business would want to risk treating his customers like this when you've got so much at stake. Your loved ones count on this business succeeding. But then again, I saw in another post that the owner threw his own son under the bus to save his own hide. That should tell you enough about Jim Gravina right there. On the back of the work order the customer signs, the terms and conditions favor Gravina's, so I have little recourse but to wait. But 4 months in my opinion, is too long. Can this happen to you? Do you want to take that risk?

Everything I post on here is accurate. I have accurate records of every conversation. I'm not asking Gravina's for any restitution, money, apology, anything. I merely want to cast an accurate report out there for anyone thinking of using this company.

I wouldn't recommend it.

David Miers

Overall I was happy with the service and work performed by Gravina's. I chose Gravina's because I preferred to work with a local family owned business and I wanted Marvin brand doors. I visited the showroom, met with Dee B. and he was able to meet with me the same day at my house to go over the product options, and prepare an estimate that was reasonable/comparable and within my budget. I needed the doors installed before Thanksgiving and they were able to meet this timeframe as promised. The installation process went well. The installers kept me informed of when they would be arriving and the estimated time to complete the work. They were courteous, friendly and they cleaned up before they left. It has been approximately 90 days since the doors were installed and I have been pleased with the product and installation. Jim Gravina contacted me at the conclusion of the project to make sure my expectations were met.

I will use Gravina's again in the future when I decide to replace the windows throughout the house.

The crew arrived on time, and they installed the windows perfectly. They didn’t leave any mess behind, and I was really pleased by their professional service. In fact, I’ve signed a new contract with Gravina's for additional windows that will be installed this upcoming March.

They were awesome! Their service is great, and they took care of everything in a timely manner. They are more expensive than a Lowes or Home Depot, but their products are high quality and you get excellent service for the price.

I think they are great! They are accommodating, and they’ve really worked hard to make sure that we’re happy. We’ve had nothing but good luck with Gravina’s. They arrive on time for appointments, are responsive to our needs, and their prices are competitive.

Everything went smoothly. Gravina’s met their promised deadline, and they were very efficient and responsive. One of the windows they installed ended up needing to be replaced, and I was very happy with how they handled the situation. I may use them again in the future for work upstairs.

They carry quality windows, and the crew did a meticulous job with the installation. I thought they did a very good job insulating the product. My only objection is that the installation time took much longer than what I anticipated when entering into the contract. I signed early summer, and they were supposed to install around early fall. The installation took place about five or six weeks later than Gravina’s estimated, but they kept informed about the delay. I am very pleased with their work, and I would work with them again if I have the money.

We had been having trouble with these 5 windows for 15 years, before and after replacing them approximately 10 years ago.The plastic window runners that had been replaced had warped, again, from the sun, and the windows leaked air like crazy and hung crooked.The door was warped at the bottom of one, but we couldn't replace just one of the doors without replacing the other side, as they were a matched set.. Jim offered a deal on the doors.
The only negative thing was that we were told it would take about 45 days for the windows to be ordered and before the install could start but actually it was 90 days.

Alan the installer was amazing. Unfortunately the exterior trim on the windows was dry-rotted so we had to pay the additional cost of this trim, but Alan did such an excellent job on everything, going far beyond the call of duty, and we really couldn't be happier with how it all turned out.

The installation itself was just completed, and we are still awaiting the interior staining crew who will begin in a couple of days.

The Marvin windows are excellent.  Besides the improved thermal insulation they provide, they have also made our home much better insulated from street noise.  They look super from both outside and inside.  The installer (Lonnie) did an outstanding job with both the windows themselves, and the new wooden sills which he crafted beautifully.  Everything is tight, square, and smooth.  Excellent clean-up after the job. I purposely waited six months before writing this report and absolutely no problems have popped up.

Very good. Had several quotes from other brands and found that for the size of these windows (large) - that the Marvin windows were mid priced but seemed to have the best quality for the $.

The work was actually done a few years back. Gravina's did an excellent job and their windows are first rate, high quality windows. There was a minor imperfection in the glass on one of the windows and Gravina's replaced it right away...no procrastinating, no push-back and no arguing... The customer service was great, the products are great and the price was more than reasonable for the work they did I highly recommend Gravina's!!!

We have hail damage on our aluminum-clad windows and this company will be doing them. The guy that came out seemed really trustworthy. It?s a family-owned business and they seem to have good ratings. I?ve had Marvin windows before and I liked them. When I called, no one would call me back and when I tried emailing, no one would email me back. I was nervous because I?d already paid him $19,000. He was really nice when he did call but maybe he should be more diligent with communication. I like them but they aren't real responsive. UPDATE AFTER JOB: They took a while for them to deliver and install the windows. The people who worked in the house were very pleasant to have around. They were very conscientious and cleaned up after themselves well. They went around and cleaned all the windows inside and out when they were done. I was very comfortable with the people they sent out. As it was an insurance job, it was very hard to get things together between the insurance company and the mortgage company. Gravina?s wanted me to pay even though one window was still to be installed and the trim work wasn?t done. He is a small contractor and so he didn?t have the funds to cover stuff. It put me in a bind because I had to give the money. It was kind of a tough situation for me. It took them a long time and they weren?t good about letting me know what was going on. They were very nice. They came on time.

We went to Gravina windows center with 3 simple requirements: 1/ A French style patio door 2/ Wood inside / white outside 3/ A door that would qualify for the tax rebate We were quoted $3500 by the salesperson (son of the owner) . and had a 2nd person (the owner) come in 3 days later to do the measurements and complete the order. Again we repeated our requirements and specifically asked about the tax rebate - and were assured that the door ordered qualifies. At 30% (installation excluded) - this would be about $800. About 3 months later , they scheduled an installation and once done the installer gave me the stickers and told me that I would need them to claim the tax credit (did not even asked him about them) I checked the rebate web site right away and discovered that the door would not qualify anymore. This particular door stopped qualifying in May 09 (3 months before my order). I contacted Gravina right away and after a few back and forth , the original sales persons admitted the mistake and offered to help us by sending a back dated work order - we indeed received in the mail the forged work order (copy of the original back dated to May). We obviously were not about to commit tax fraud as suggested. We email the salesperson and the owner indicating that this was not a suitable resolution. After several email exchange , The owner would not budge saying that we never mentioned the tax credit that the salesperson was wrong and was just trying helping us with the fake work order. The owner went as far as saying we were half asleep when we ordered the door and that we spent too little time in the show room : "Acording to , your visit to our showroom on August 21st, was rather brief. He told me that you were at the showroom for only 15 to 20 minutes. This is hardly enough time to get a complete understanding of the features and benefits of a product let alone discuss what is involved in the procedure of replacing a door and give you a written estimate/approximation of the cost" "I do remember when I arrived at your house on the 26th, waiting for a considerable time at the front door for you to answer. When you answered the door, it appeared you had just awakened...did you forget you had set an appointment with us??? " The truth is that I work from home - he arrived 15 minutes early and I was in a conf call - and I had been awake for 3 hours - thank you The point being this was a very simple order 1 patio door , with 3 requirements - why would we pay so much money for such product without the rebate - we could have got a much cheaper door Finally after a meeting on dec 15th, the owner agree to swap the panel to qualifying ones. After numerous calls from us (and never a callback) - we still don t have the doors that we wanted - it has been 6+ months since the meeting. On our last interaction , we were informed that they were "too busy" at the moment.

Overall very satisfied with the Marvin Infinity product and with the company as a whole.

Excellent work.

I liked their windows. I got the fiber glass affinity windows. I liked them, and they did a good job. Some of the work was delayed, but it was partly my fault. I had put some trim around some of the windows that they couldn't just get from a local store. They had to order it, so it would match other parts of the house. The carpenter did a great job. The installer was also able to put the frame around the window. I am pleased with what was done. My house was built in 1974. The windows that were here were old, metal, and without screens. The new windows made a world of difference. The price wasn't bad for the amount of work that I had done. The windows have a good warranty. The owner came out to make sure everything was going well. The guys that installed the windows were really good. They would even come out on the weekend to work. The only delay was because some of the wood that I needed wasn't in stock.

They were professional, responsive and punctual. Their pricing is reasonable as well. The quality of their work is good and I was satisfied with their service.

They are very fast and responsive. They are courteous and they don't leave a mess in your house. They always clean up after themselves. Their pricing was competitive and I would recommend them to others.