Gravina's Window Center of Litteton

Description of Work: On 7/16/2012, Jim and Mike Gravina came to our home and gave us a presentation on fiberglass Marvin Infinity Windows versus their competitors. They traveled to Park County, Colorado from their office in Littleton which is about 70 miles. They were on time, courteous and well prepared. The presentation was relaxed and definitely NOT high pressure. I had narrowed down our fiberglass window choices to Marvin and one other brand well beforehand. They answered all of our questions to our satisfaction including asking them to respond to some negative comments about Gravina's Windows that we found online. Jim gave us a bid and offered a bit of a discount if we accepted the bid while he was there, which we did. Jim told us that the installation would likely happen in October over a 1-2 day period. The installation of 10 new windows in four openings occurred in two days on 10/3-10/4/2012. These were large window openings - two 11' long x 6' high, one 9' long x 6' high, and one 6' long x 6' high. Before the installation, the two-man crew removed the 12 Anderson Silver Line vinyl windows which had been installed less than four years earlier and had become deformed and inoperable. All of the existing trim including the window returns and frames was also removed. The crew installed new unfinished trim and caulked inside and outside the windows.

Description of Work: Installed a Marvin Windows Infinity fiberglass window and trimmed out the window seat. This was a follow up purchase after a great job installing my patio door in January.

Description of Work: Supplied and installed a Marvin Windows Infinity Fiberglass Patio Door. I have always been a big fan of Marvin Windows from my days back in Minnesota where the HQ is located.

Description of Work: Window Replacement

Description of Work: New Marvin window replacement for the whole house.

Description of Work: Gravina's installed two new very high replacement windows that were already in our possession, one of which required a completely new frame/shape & header.Where two other installation companies were eventually unable to complete the task of installing these 2 high windows, Gravina's excelled".

Description of Work: Replaced all windows in our home and then replace the siding with a James Hardy product.

Description of Work: Removed 3 windows and installed new in place.

Description of Work: I am a returning customer to Gravina's-Marvin Window Center, having used them before to replace windows in my house in Englewood. I wanted to use them again to replace two small windows in my house in Wash Park. For those who do not have the time to read the whole statement, my complaint is they promised 10 weeks to install my windows, and it took 16 weeks. There was little to no communication from the company. PART 1: THE SALE On September 10, 2011, Mike Gravina (the owner's son) came by my house to take measurements to replace 2 windows upstairs. The order was then written up, and I put 50% down ($1,120.00). Mike told me it would take about ten weeks to get them installed. PART 2: SCHEDULE THE INSTALL On November 9, 2011 (8 weeks later), I received this email from the office manager: Hello,We would like to give you an update on your windows.We are running a bit behind due to some unforeseen circumstances with our installers.We have had a couple of our installers off work recently, which has caused this delay. Thank you for your patience. (name withheld) Office Manager Ten weeks came and went. On week eleven, I called and asked when I could expect my windows to be installed. The lady on the phone said Jim (the owner) is the person who schedules the installations and that I should talk to him. I asked him to give me a call. I never received a call (and in fact have not talked to him since, despite several requests). After a couple of days, I tried calling again and was told Jim was not available. Again I asked him to call me, but he did not return my call. Another week went by, and I was beginning to wonder if they were still in business, so on November 30th at 11:55 a.m. I went to their office and asked to speak to Jim. I was told he was busy. I said I would wait. As I waited, I saw Mike Gravina (the owner's son who had written my order). I asked him to find out when my windows could be installed. He said he would go check. After several minutes, he came back and we had the following conversation: Mike: "Ok, so it looks like they're actually going to be shipping out on the December 19th van." Me: "So it's a problem with the windows, and not the installers?" Mike: "No it is, because we don't release- instead of having a whole bunch of windows down at our- our warehouse is only so big and so we just release them as we go." Me: "Ok, so when can I expect the installation to happen?" Mike: "Uh, they're on the- shortly, well we'll get them on the 19th, uh, it generally takes us a day or so to unload them. I would say sometime that week, Dave." Me: "Ok." Mike: "Um, yeah if we can sneak it in on an earlier truck or something, work you in, we'll definitely do that, but I wouldn't plan on it?" Me: "Ok." Mike: "I would look more on that week of the 19th." Me: "Ok, and you feel pretty strong about that, that's..." Mike: "Yep, yep absolutely." Me: "Alright," Mike: "Sorry for the delay." Me: "It's alright, just haven't heard a response from you guys and just wanted to come and make sure you were still in business." Mike: "Oh, yeah." Me: "Alright." Mike: "Alright, Dave. We'll plan on seeing you, uh, hopefully see you that week." Me: "Alright." On December 14th, I received this email: Hello, I tried to reach you at the number we have on file, but it said the phone had been disconnected. Will you provide me with an updated phone number? Jim is trying to get an idea of installations at the end of the month. Would you be willing to have your windows installed the last week of December, between Christmas and New Year’s? This is a tentative set date, nothing is set in stone. Thank you, (name withheld) Office Manager One thing struck me as odd about this email. First, of course they had my number. It's my cell number. It's clearly written on the work order in Mike Gravina's hand writing. It is the correct phone number that everyone uses to call me. I took out the work order to look at it just to be sure, and yes, there it is on the yellow work order, my correct phone number. I immediately called the office manager and "gave" her my "correct" phone number. I then asked when my windows would be installed, and she told me Jim was working it out. I told her I had talked to Mike and he assured me I could get them installed the week of the 19th. I told her I would be out of town the week between Christmas and New Years and again asked if Jim would give me a call. Of course, I never heard back from him. Probably wishful thinking on my part, but on December 19th, I called to find out what day that week they would come out to install my windows. A reasonable question, since space must be cleared, arrangements made to leave a key, etc. I was able to talk to Mike (only after asking for someone in sales). I reminded him he said it would be this week. He said he would find out and get back to me, and asked for my number. I gave him my number, he asked me to repeat it which I did. Then he said, "Oops, gotta change that." I implied this to mean they still had my number wrong. I received a phone call later that day from the office manager who asked if the install could happen on January 3rd. I told her, "Let's book it." At this point, I just want this to actually happen. What's a couple more weeks, right? So I leave to go out of town to ski in the mountains between Christmas and New Years. That week there is a terrible windstorm, so I come back early because I don't like to ski in the high wind. On Thursday, December 29th at 3:40 p.m. I get a phone call from the office manager saying that one of their installers had finished early and that I could get my windows installed the next day (Friday the 30th). I told them that would be fine. In a way I was thinking I'm getting my windows installed 3 days early! (when in fact, it is about six weeks late). She said they would deliver the windows first thing in the morning. PART 3: THE INSTALLATION The next day, Friday December 30th, the windows were delivered at 8 a.m. At 8:20 a.m. I get a call from Mike the installer (a different Mike). He tells me he's running a little late on another job and he would be here around noon. At 1:30 he shows up for the install. He apologizes for being late and says he's be able to start the job today and finish it up Saturday morning. I said that would be fine. He spends about 15 minutes making a few measurements, looking around, then asks me if I know if my house has lead paint. I told him I have no idea, but the house is 100 years old, so yes, it may. He then tells me he is not certified to do the install if indeed I did have lead paint. At this point, I'm a little suspicious and start wondering if this is a way to get me to pay more for the install. I asked what is the next step. He tells me he knows someone who can test for lead paint and he would try to get him out to do the test. He goes away for a while, then shows up about an hour later with two other people. One of them tests my house for lead. It tests positive for lead paint on the exterior, negative on the interior. He tells me I can "opt out" of the requirement to have a certified contractor who performs lead-safe work practices and still get my windows installed. I ask, "Where do I sign?" I sign the opt-out paper. By now it is 3:00 in the afternoon and too late to start the window install. I asked when can I get my windows installed. Earlier I said two other people returned with the installer. They now turned to this third person and asked him when the next install time can happen. He said he would "call my dad" and went outside to make the call. After a few minutes, the son comes back in and says he wants to stay on schedule and asks the installer to work a full day Saturday the 31st (New Year's Eve). The son offered to help the installer to get it done. I look at the installer and you can tell on his face he is not happy about it. The son asks me if it's alright to do the install on Saturday. I look at everyone and say, "Yes it is. At this point I just want it frickin' done." They leave. The next day is another horrible wind storm. I get a call from Mike the installer who says they cannot install the windows that day because of the wind. This I completely understand, the wind is terrible on this day. He says he reschedules the install for Monday January 2nd. I told him that's fine. Which brings me to today. This morning at 7:33 a.m. I get a call from Mike the installer informing me he cannot perform the install after all because he is not certified. He said he "did some more checking" over the weekend and decided it would not be lawful for him to install my windows. So I'm back to where I was. Still waiting for my windows to be installed. Gravina's office is closed today, so I'm not sure how this will all pan out. The bottom line is it has been almost 16 weeks and my windows have not been installed. At the time of the sale, when they told me it would take 10 weeks to do the install, it gave me pause. I almost said, "No thanks, I'm going with someone else." If I would have known it would take 16 weeks, there is no way I would have used this company. I will update after the install (if it ever happens).

Description of Work: All front, very large custom top quality windows and 3 back bedroom windows were ordered and installed. First installer was very clean. 2nd group came in and made a mess, especially in my office where I have computers, printers and other electronics. First installer made considerable effort to clean it up and make it right. Follow up with replacement handles took about 4 trips since wrong handles were ordered. I was still quite satisfied with the overall experience until I ordered one arched custom window that was due in mid-December 2011. The window has not arrived. When I called and inquired early January 2012, there was no followup. Answer was "I don't know when the window will come in." I will be following up this week but am disappointed with the lack of interest and follow up. I will update my review when I get the new window in and installed.

Description of Work: I had two sliding patio doors replaced.

Description of Work: Gravina’s installed a new front door on my home.

Description of Work: Gravina’s Window Center has installed new windows for me.

Description of Work: They’ve installed two French doors.

Description of Work: I had two windows installed in my bedroom.

Description of Work: They replaced old basement windows.

Description of Work: Replaced 5 tall windows and 1 double door. They sell an excellent product, Marvin Windows and Doors, and provide a 30 year warranty. The warranty was important to us. They hauled off all trash, and left the job site clean.

Description of Work: Description of Work We had Gravina’s install 14 Marvin Infinity windows and a sliding patio door in our house (about 40 years old). In addition, we had them tear out the old tile window sills and replace them with new wooden sills

Description of Work: Replaced 5 windows with the Marvin fiberglass windows.

Description of Work: Gravina's installed 7 windows in my home. Three windows were installed where no window previously existed so they had to open the wall and frame out the area, install the windows and then patch the walls. I had another window installed in an area where a window had previously existed, but I decided to double the size. Again - they had to open the wall and frame out the area, install the window and then patch up the walls.

Description of Work: Gravina’s – Marvin Window Center gave me a quote for replacing almost all of the windows in my house. Gravina’s – Marvin Window Center delivered and installed my windows in June. They replaced the trim as well.

Description of Work: Gravina’s – Marvin Window Center installed a patio door last August.

Description of Work: Completed first phase of multiphase home window and doors replacement project without a hitch. This phase included a triple casement window and a double casement window in the kids' rooms, a triple and single casement window in the master bedroom, and an obscured awning casement window for the kids' bathroom. Staining took a while due to cold weather beyond the company's control. Owner and salesperson came out during installation to confirm that things were going well. Overall we are very satisfied so far, but we've got more phases to go...

Description of Work: I purchased 14 windows from Gravina's. They also installed them and put the frame around them.

Description of Work: They cleaned both inside and outside of my windows.