Tipping Hat Plumbing Heating & Electric, LLC

He came out, but didn't bring in any tools. Within a few minutes he stated he was done and the furnace did not need cleaning. This was difficult to believe since it had not been cleaned in two years. However, he stated that he would send an email for recommendations for future services, but I never heard back. I even contacted the company and requested this information, but was never contacted. I wasn't charged for any services, but to be honest I don't believe that the furnace was even examined since he was upstairs within a few minutes. Also, since I was selling my home I required proof that the furnace was examined and I was promised this via email, but did not receive it.

super helpful with giving recommendations for in-floor heating, and installed a high-efficiency combination unit, replacing our water heater and 60 year old boiler. on-time, communicative, and transparency was great!

0

I contacted HomeAdvisor on a Thursday evening when our furnace was producing an odor and the blower would not start. They connected me with Tipping Hat and Tipping Hat sent Chad over that evening around 6:00 to look at our old furnace. He got the blower working and said we really need a new furnace. Our old one was over 60 years old. He contacted his boss and Robert called to set up an appointment with Sean for the next morning to discuss our options for a new furnace. Sean arrived at the set time and looked at our existing furnace, gas line and duct work, explaining to my husband what needed to be fixed and what the replacement furnace would be. He talked to us about our options and the cost involved in each. He was very personable and professional. He advised us to turn off the old furnace and provided us with two electric space heaters to use until the crew could come on Monday to replace the furnace. The installation crew; Tristan and his helper and Sean arrived on Monday around 11:30 AM. The furnace was completely installed by 3:30 PM. Tristan walked my husband and I through what work had been done and how to operate the new furnace and thermostat. The area was completely cleaned up. Sean also helped us get financing which fit our budget. All in all, a great group of people to work with.

They completed the work quicker than scheduled and did a terrific job.

From start to end, they did a great job. They communicated very well to set my expectations and did exactly what they said they were going to do at the price that was quoted. Thank you Tipping Hat!! I look forward to working with you again.

Good communication.

Only problem was office staff not arranging meet-up time correctly, day of service.

I hired them to winterize our swamp cooler and agreed to pay extra to have it thoroughly cleaned. They drained it, took photos of a slightly frayed fan belt and sent them to me along with a comment that the pads were old and needed to be replaced (I put new pads in 8 weeks ago). The next day I got the ladder out and opened up the cooler. First - they didn't even turn the power off (Switch is right on the outside of the cooler)! Second - the water tray is filthy. Third - they didn't put the canvas winter cover on it as requested. I sent an email to Tipping Hat over a week ago and let them know of the situation and still haven't heard back. I contacted HomeAdvisor and agreed to allow them to reach out to Tipping Hat to give them a chance to resolve before I escalated the matter with HomeAdvisor. This was 6 days ago and I still haven't heard back from anyone. NOT HAPPY!

Adian did an excellent job! Very professional and informative. I will definitely recommend Tipping Hat in the future and contact them first for future needs! Lamar T.

Great experience!

Was nice to have someone like Nik who knew what he was doing and answered all my questions. Gave me three options and pricing for the repair.

They are very professional and responsive. They offered same day service but unfortunately, my work schedule didn't accommodate that. They were able to get me an appt the next day and it worked out perfectly because my furnace wasn't working when it had snowed. They send a reminder text the day before and call 30 min prior when the tech is on the way. I really recommend Tipping Hat

They were great!!

Very positive experience

They did a good job

James was very professional and helpful! Everything went fairly well with the installation and follow up!

Chad was friendly, knowledgeable, and well-spoken. We look forward to doing more business with this workman!

The service was incredible, and they helped us out 100%.

Very polite. Very thorough in troubleshooting as well as investigating best option. Best new system install package by far!

Great experience with well qualified professionals.

Kevin was throughout and friendly. He found some significant issues with my system and offered advice and next steps without being pushy or forceful. Would definitely do business with them again.

This was a repair job for my mother's home and I was unable to be present. The tech repaired the unit and did not try to sell her a new unit. She said that he was professional, courteous, and helpful.