Lion Home Service

the tech spent 2 mins on majority of vents. 3 1/2 mins on cleaning air intake. we paid additional 200$ for cleaning sanitizing spray/fog. it smelled good for a couple of hrs. vents were much cleaner. cost was less than other companies and more for spray (fog.)

Bryan MacLean was the technician who installed new kitchen faucet and soap dispenser, and Installed a new toilet. He was very professional and thorough. Explained the details of what he was doing and finished in a timely manner. I would recommend the Lion Home Service to anyone who needed quality work. 06/25/19 Boiler or Radiator Heating System - Repair or Service: It was a water heater flush.

very good service fast friendly and professional. but extra expensive $296.00 to replace and existing wired smoke alarm in hall 296.00. cost the same as changing a reg outlet to a GFI in kitchen

Kyle and JD were personable and very professional. They showed what they were finding as far as obstacles to cleaning. I wish that they had had the ability to get into the smaller ducts in 3 of the rooms but the standard hose was too big. But they assured me that they got 95% of the system clean. They were great about moving some furniture out of their way and putting everything back. They arrived on time and were very efficient. They offered some suggestions to help eliminate the very fine dust that is a constant problem but there was no pressure to purchase. I really appreciated that. Overall a very good experience! Would definitely recommend them to friends and family.

I really liked the crew that did the work; however, a salesman came out the day before and was pretty high pressure to sign up for their program. I don't appreciate that when I have one job in mind and will cover the rest as needed. Thanks!

the job was done fast and good.

kyle and jd did a great job!!

They came out. We decided on a model, talked about price, agreed they started in 3 hrs and finished.

Estimate was done by service techs, duct cleaning by service techs with two machines. Very courteous, kept me and my wife updated with pictures.

Very knowledgeable and professional always explain what they are going to in advance

Very personable, caring, knowledgeable of his trade and explained work clearly. Efficient in finishing work as stated. Would not hesitate to use again!

I was happy with their cleaning and very respectful. I was disappointed that the person that came out to give me an estimate aromatic add an insurance of 299.00 without asking first.

On the spot,did what they said they would do in a timely manner! Very knowledgeable staff...very impressed!

Roberts Heating and Air (Benjamin Franklin Plumbing) came out to our house last night 10/29/2017 at around 9:45. We had the service rep, look at our leaking water heater. He said he could fix it and replace it with the same water heater which was a Rheem Water Heater 50 gallon. We contacted Benjamin Franklin because their name was on a label on the water heater and they installed this brand of water heater when the house was built in 2005 and we are the original owners of the house. We asked the service rep several times whether this was a "Rheem" water heater that he was going to use from his truck to replace the old one- He said it was the "SAME Water heater 50 gallon". After installation, we discovered he installed a "American Water Heater" which is not the same as a Rheem Water heater. In addition "Matt" provided no invoice with the name of the water heater or the name of the company he was representing. Matt had said it was the same water heater that we had already installed by them in 2005 when house was built-Not So. In addition Roberts Heating and Air (Benjamin Franklin Plumbing) submitted to us a bill for $2,966.00- for an inferior water heater. The bill showed just the dispatch fee of $89.00 and the $2,966.0 without an indication of the amount we were paying for the water heater and the labor. They also did not give us any paperwork on a warranty we purchased and the warranty was not listed on the invoice. We had a completely different water heater installed for $2,966.00 and we have no idea of what the labor cost, where the invoice was (no paperwork) and zero information on what they were charging for a water heater that we have never heard of. Finally found this "water heater" Roberts Plumbing and Heating installed on the Internet. It is a "Premier Plus Tall Atmospheric Vent Natural" listed at $496.00 at Barnett (A Home Depot Company).

I would have had them replace the themostat but they didn't have one on the their truck. Everything else was great.

Just over two months ago I called and asked somebody to come and fix my direct vent wall mount propane furnace. They sent a 'price guy' soon after. Not what I asked for. Ok, we decided it would be a good idea to just get a new one. So he got his little computer out and we figured out what I needed and how much it would cost. A few weeks later they came to install an entirely incompatible furnace. He had to go back. So I told them I no longer required their services. I put $2,000 down October 20. Today is November 9 and I am still calling trying to get my money back. I'm two steps away from taking them to court. Update 11/16/17 I got my money back. I still did not have a good experience with Roberts Heading and Air

The price to install a humidifier pad was exorbitant. $69.00 to replace the pad. I found a pad locally for under $20 and it took under 5 minutes to install. The furnace check was through and Isaac was very nice.

I had difficulty getting paperwork itemizing the work that was done. It's been three days and I'm still waiting ~~~

Furnace and AC Installed. Service Technicians were prompt , skilled and friendly.

Great experience.Very friendly and helpful.