Jade Floors

It went fairly well there was a little problem with timing as the job was started the week before Christmas. I had said I would like it done before the company we were expecting came but that it wasn't necessary. Jodi (Wade's wife) thought they could do it. It would be tight but she thought it would work.. Our company was expected to arrive on the 23rd. It was my daughter and her family and they were spending the holidays with us. The work began after the wood had been left at the house for the required amount of time everything was going well until Friday afternoon. I had gone shopping and returned home to see that the floor was not extended uniformly from the entry way through the rest of the house but there was a strip placed between the exiting floor and the hallway. The main foreman, Chad, explained that this was necessary since he started at the dining room and could not lattice the other area in without tearing out the entry floor. I was very dissappointed as Wade, the owner and I had discussed all this and agreed fingering thee existing floor boards into the new floor boards was the only real nice way to finish. I was extremely disappointed and did not realize this was going to be the finished look. I was grateful I got home before too much of the work had been done.. Chad called Wade about the confusion. Wade explained that he would have to find more wood in order to complete the work. This put us off schedule. we had to wait for the additional wood and also the work which had begun on the hallway need to be torn out. As it turned out the floor was finished on the day the company came however my daughter and family had to stay somewhere else for the night as the flour needed time to dry. Chad and his partner did work late into the night and came and extra day to finish. We spent the weekend in Eastern CO with another daughter. The floor is beautiful I did have to do some touch up work on the trim around the floor. I was grateful for all the extra effort that was done and pleased with the results.

Everything went well until the final stages. First, we had to put up plastic in the house ourselves to mitigate dust in the house. I would have expected that they would have thought of that. Then the worker applied absolutely no stain before putting down the finish, even though we asked to match the first floor hardwood. The stairs were a completely different color than the first floor, which the stairs abutted. Wade came over, agreed and had the worker re-sand the entire installation, stain and refinish. The worker actually would drop off a third young man over to help sand so he could do other work. The attention to detail was terrible. Once the stain and finish was applied, we could see that several small areas were missed because the stain did not take to the wood. This left white spots. Also, the stain was still lighter than the first floor. We were told that it would darken, but after about a year, we are still not satisfied. We certainly don't want them back, ever.

Jade Floors is locally owned by Wade and his wife Jodi. Wade is the person who comes to your house and provides the cost estimate and assessment of what you need. He is very experienced and knowledgeable, which is was very beneficial when it came time for us to make decisions regarding our carpet and hardwood floors. Wade provided critical and important suggestions that were not provided by the other companies during our estimates. Jade Floors provides you with what you don't get when you go to the big box stores like Home Depot---I know, I've been there and done that, and have not been satisfied. Jade Floors not only providing us with expert advise, but a great price as well--Jade Floors come in the lowest of all our estimates. Wade was very responsive and timely when he was needed or there was an issue. Jade Floors went beyond what was expected and exceeded expectations. The quality of the work was excellent and Wade stood behind all work and processes 100%. We were really amazed with the care, attention to detail, and skill of the carpet installers. I have had a number of carpet installs and these guys were the best by far. If you are looking for a company you can trust, that will provide excellent quality work, and give you the best price look no further.

Great. I had them do my living room and dining Room in November and liked them enough to hire them again

Jade floors was very good to work with. They were very responsive with our request for an estimate. Wade came out on a Sunday. They answered all of our questions and were very helpful. Deron was our installer. He also was very responsive to questions and concerns. The only issue was that we were initially told that the floors would take a week to install, but because of being short of some materials and some miscommunication, it actually took two weeks for the project to be finished. Though it took a bit longer than planned, the floors look beautiful and we know that we can contact Jade if we have any issues come up in the future.

Great customer service. Wade does not "nickel and dime" on estimates. One price included everything we needed and was very competitive. Installation contractor Chad did an excellent job on installation. Was responsive and came back and fixed a few minor imperfections. Overall a great company to do business with. We will be hiring them again when carpet is needed upstairs!

All work was done to perfection. If they can make carpet repairs look as good as new, I can only imagine how excellent their new installation work will be.

I called Jade Floors in a pinch and on a tight time frame. Jodi answered immediately and her husband Wade came out to our house in a timely manner. We had a room that needed to be finished and a threshold that needed to be completed. Jodi set up an appointment for an installer to come and do the job for us at a very fair price. Even though we didn't purchase the carpet from them, Jodi and Wade were willing to work with us to get this done. We appreciated their flexibility to work with us and our unusual circumstances. We will definitely use them in the future and refer them to our family and friends.

replaced one room carpet (they provided carpet and pad). tore out linoleum and replaced with laminate that I provided. install went well. Only had a small hiccup with the amount of trim needed, easy fix with a trip to the hardware store. I wish I had viewed the carpet before install as the color is darker than the rest of the house. We decided since it was a playroom for the kids, that the carpet would again be replaced at a later date so we chose not to hassle with finding a closer match.

They did a beautiful job and were very reasonably priced. If I had known what the difference in price was going to be for adding my kitchen onto the job, I would have had them do that too, instead of having someone put vinyl in. Next time. The refinished floor in the hallway really had to be seen both before and afterward to be able to appreciate it. I was going to tear it out and start with a new floor, but Wade looked at it and said that it could be repaired and refinished at about half the cost. He was right, and it looks beautiful. Wade or his wife Jodi always returned our calls quickly, and worked with us in a very tight time frame to install and finish the floors. We had a wedding coming to our house, and they only had a week to do everything. They re-arranged their schedule and squeezed us in, and we were very happy with the result. I would recommend them highly. I gave them just slightly less than a perfect score because they seemed so busy that we thought they might be too busy to complete on time. There was an minor instance where it was difficult to get the materials exactly when they needed them, causing a slight delay. At the time, I was concerned that they wouldn't be able to finish on time, but they worked late into the evening and did exactly what they said they would do. One additional plus was that they always cleaned up the work area after finishing for the evening. My house was left in super-clean condition and almost dustless (wonderful high-tech finishing equipment). Very friendly and knowledgeable staff who advised us about certain things that we should want in a good floor. They were right and the results were beautiful. I would use them again without hesitation. Really good people. Worth checking with them before you choose a contractor.

Overall this went very well. I had put off replacing the worn out office carpeting mostly because I dreaded having to face the decisions - and cost - related to the project. I finally got around to checking Angie's list, called Jade Floors, and Wade came to my office the next day. He brought samples, explained my options for commercial carpeting, gave me a few hours to confer with my office mates, and returned later in the day to give me an estimate and retrieve his samples. He assured me they could install on a weekend when no one would need to use the building and they would move the heavy furniture; all I had to do was move the small loose stuff and any electronic equipment and be available to let them in the building. By the end of the day I was wondering why I had put this off for so long. Within the next few days we had an installation date set for three weeks out, partly to accommodate my own travel schedule. The installation took longer than anticipated, but they completed the job early Monday before the first meeting was scheduled in the building. My concerns about the timing were completely addressed. The installers took responsibility for the delays and were responsive to my concerns that the building be usable by noon on Monday. I am pleased with the carpet, the installation, and the price and have every intention of using them to refinish the wood floor in the entry hall next spring.

Replaced carpets, redid wood floors

Jodi and Wade did a great job for me and I plan to use them again when I do the upstairs. It was nice to have them come to the house with the samples so you could see how it would look with your lighting and decor. They didn't offer a ton of options, but that was okay for me. By coming out and seeing it in person, they can scale down the offering to those they think would work best for your needs. I have friends who used them and know that if I had asked for more options, Wade would have gone out and brought in more...so I thought this was a great way to do it. On the day of installation, I thought they might have gotten my order mixed up (didn't look right as I had remembered). I called Jodi and she came immediately clear across town) to confirm the order against the sample. Not only was she very responsive, this worked great as I was able to discuss with her my thoughts on what to do with the upstairs next and we were able to run some samples up there to see how it would work. The installers were very nice and professional. They were good about working with me to get my furniture safely out of the way without damaging it or the walls. They were also very good about making sure their work vehicle wasn't a problem by blocking any of my neighbors (I'm in a townhouse). I only had one minor irritation - I was on a conference call for work when they finished (which I had warned them about..it only lasted about 15 minutes) so my final inspection was rushed and I was distracted. As a result, I didn't realize that their vaccuum hadn't picked up much of anything (especially under the furniture they had already put back) and there were dirty hand-prints on some of the walls. In hind-sight, I should have asked them to wait until I finished the call, but I didn't - so I did have to do more clean-up afterwards than I had anticipated...such as moving all the furniture around again to vaccuum under it. That said - it has been a few months and there are absolutely no loose spots and I'm thrilled with the new carpet!!

The customer service was the best. They promised to get the floor in within 2 weeks, but the floors were back-ordered. When the flooring became available, they were able to call installers in on the weekend to get the floors in as soon as possible for us. They even gave me a discount for the inconvenience. The installers (Nick and Darren) even gave me their numbers to call if there were any problems.

Tear out was very, very difficult. Jade had to come back 4 times to finish getting up old hardwood that was glued to cement. I am very impressed that they held firm on the tear out price they originally quoted despite it taking many, many more hours. Install was challenging because the carpet was patterned but the installers took the extra time to make it perfect. I knew where the seam was yet I couldn't see the seam. Beautiful.

Everything was great. The exotic acacia hardwood we selected is beautiful. Edging and finishing are top notch. We had several places where we needed transition pieces and a tile floor that butted up next to the hardwood. Wade did a great job with all of the work. We are very pleased with the results !

Guys contracted by Jade floor were very personable and did good detailed work. Project was supposed to take 3 days, but felt this was not enough time with what needed to be completed. Project took close to 3 weeks, but in fairness, 3 snowstorms with school closures happened in that time-frame. Even so, had it not been for the snow, the project still would have taken 5-6 days at a minimum. I was very pleased with the result and would hire them again.

Wade came by for a consultation. He was right on time. We discussed what I was looking for and with his advise we decided to use large area rugs rather than put tack strips into a 90 year old wood floor. He said it would be less expensive for me to do it on my own than to have him do it. Always nice to see folks with integrity out there! When I have another flooring project, I'll be calling Jade first.

The air filtration system was outstanding. Didn't have to mask anything off and only had a small film of sawdust to clean up (equivalent to leaving your windows open on a dry and windy afternoon)

Jade Floors was AWESOME! Price was right, the team was great = polite, fun, knowledgeable - just like family. They came early and stayed late - and always cleaned up every night. Highly recommend them all. I have received so many compliments on my new flooring and asking for their information. Doesn't get any better than this!!

I contacted this company asking them to come to my home for an estimate for carpeting for a bedroom. They made an appointment for Saturday, May 4, 2013. I had 1 or 2 telephone conversations with the wife during the week, but it was the husband (I'm sorry but I forget their names) who showed up for the appointment on that Saturday. He was on time. However, he appeared to be in a hurry. After a quick measuring of the bedroom, he brought in a couple samples. We had an existing sample that we wanted to try to match or come close to. As we were only replacing the carpet in one bedroom, we wanted carpet similar to the rest of the carpet in the house. We did make it clear that within the next year or two, we intended to replace the rest of the carpet in the house. Again, for this appointment, we were only looking at replacing the carpet in one bedroom. Unfortunately, he stated that he didn't bring all his samples and he was pretty confident that he had carpet back at their business that would come close to matching what we wanted. He asked for a swatch or sample of the carpet we wanted to match, which we gave him. He then said that he would email me on Monday with the information, including an estimated cost. Keep in mind that this took a total of maybe 10 minutes; max. It is now a week later and we've heard nothing from Jade Carpets. Not a thing! No phone call; no email; nothing. It's as if we don't even exist. I'm sorry, but if this is an indication of their level of service, I am not interested in doing business with them.

They have been more the willing to give estimates and advice. They have brought me samples to help me look at and help decide. They are very helpful. They cover every aspect of the project. They give you a window instead of an actual time to accommodate for traffic and other issues, that is very nice.

I want to start out with this review by staying that the owners of Jade Floors, Jodie and Wade, are very nice people. However, you'll notice my rating fluctuates and the reason is because Jade Floor used a contractor that was "very experienced" but new to working for their business. I later learned that there were some communication issues and that explained (not justified) some of the issues encountered. First, we were going to be charged $40 to move the washer and dryer from the bathroom. When the contractor showed up without equipment to move it, I had to drive down the road to get a dolly cart, and we helped him move it. Otherwise, it would have taken him 30 minutes to drive into town to get his. The charge was deducted from the bill. The contractor had issues getting the toilet off the bolts since it was old and rusted. He seemed upset and openly expressed his frustration. He was, after some time, able to get the old thing off. Throughout the job there were various expressions of frustration made by this contractor. Tools were noisely thrown down. There was a huge mess outside of my bathroom including water from the hose of the washer that we moved and that he trudged through every time he went into and out of my house. At one point he expressed to me that he normally does not "do this kind of job." Of course, this made me very nervous. In fact the entire day I was on edge and hoping that this person would get the job done and get it done right mainly due to his obvious bad attitude. There were some things that were needed for the toilet (a flange) and one of the owners did pick it up and deliver it. However, according to this contractor, it was the incorrect one, so I had to call my husband and ask him to get the correct one from a hardware store in town (the closest being 30 minutes from our home.) Thankfully, that one worked. At the end of the day, we cleaned up his mess on the porch from cutting the subfloor and he didn't thank us. He didn't thank me for the lunch I gave him (I thought food might make him less grumpy) or for the dinner I sent home with him. He arrived at 9:30 (a half hour late) and went home at 7:00pm. It was a long day. One day later a small piece of tile laying behind the toilet's plumbing fell into the floor. I couldn't get it out. I called the owners and they had this contractor come by and fix it. It was fixed the same day. I'm not sure what caused that piece to fall into the floor (I thought the subfloor should be lying underneath it,) but he must have had to fill it with something and it seems to be okay now. I understand that fixing anything in an old farmhouse is frustrating. I've been frustrated many times myself fixing things in my home. However, when it's your profession, I believe there is a time to keep it to yourself and be professional and at least give the impression that the job will get done and it will all go alright. Especially when your customers are clearly trying to be nice to you and helping you with things as well. I think the owners, Jodie and Wade, are incredibly nice people. They are responsive and seem to really care about their customers. However, I think they need to seriously consider the contractors they choose to hire out to jobs. Even if a person does "good work," a bad attitude can really affect customers and ultimately the success of one's business. It was, in all honesty, a horrible experience, and it really didn't have to be. And, unfortunately, it caused a very negative impression on Jade Floor Company.

Overall fantastic. This was a complicated tear out and reinstall in an older home. Every floor is level, transitions are perfect, and core problems [tilted steps, cracked baseboards, low spots in underlayment are all fixed. Jade responded beautifully to changing needs as we found different problems. Wade, Jodi and the crews all rock! Went the extra mile always: mentioned I wanted scraps of carpet so I could cover the seat in a bay window -- before I knew t the had done it for me -- certainly not on the original order!

The speed of their work was terrible.