Exodus Moving & Storage

Description of Work: Excellent mover, 1/2 the price of a major mover. Attention to detail could be better and moving team obviously broke 2 items when packing, none of significant value.

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Description of Work: Moved furnishings from Colorado to Oregon. Overall, everything went well considering things that can go wrong with a move.

Description of Work: In regards to a contracted transport from Casper, WY to Windsor, CO. beginning on May 26, 2015 and ending on May 29, 2015 for [removed member info.] The stress and anxiety associated with moving is immense. It is indeed unfortunate to have it compounded by an unscrupulous moving company. This letter is being submitted as a review/response to a damage claim submitted by us and frivolously treated by your company. A contract is an agreement reached between two parties, each of us agreeing to be responsible for certain portions of it. You contracted to provide us professional transportation and delivery of our property with the option to purchase extra insurance. In your response to our claim you failed to accept responsibility for damage that was caused by your blatant mishandling of our property. You are holding us strictly liable for all damages when much of the damage that was submitted in the claim could have been avoided with reasonable and professional handling, which would have deemed extra insurance unnecessary. The first 90 minutes of unloading 19 thousand pounds of furniture and boxes was done by only two men as one had to leave to procure runners to protect our new wood floors, which they failed to bring with them. Needless to say, the floors were scratched and the walls were marred simply due to the overwhelming task and insufficient crew. At one point a strap was removed in the trailer and an entire tier of boxes, many of them clearly marked fragile, came crashing down. A professional crew would have noted the numbers on the boxes and reported the possible damage but that is apparently an unreasonable expectation that requires extra insurance. It should not require extra insurance to expect boxes clearly marked fragile will not be dropped from the top of the trailer to the floor. This service should be covered under the provisions in the basic contract. Pictures were taken of all the damage but apparently never turned in. Because we packed all our own boxes (thankfully) we did not claim those damages - but we were verbally assured that our furniture would be professionally wrapped, loaded, transported and delivered. Three of our six cane- backed dining room chairs were delivered damaged. One chair, which looked like a fist had gone through it, might be an unfortunate accident - 3 chairs depict negligence. The extent of this damage may mean that the entire set, including a table and china cabinet, would be unmatched if the chairs in the set have to be replaced. We could accept the repair of one chair - we shouldn't need extra insurance expecting to have to replace the set. In another incident, all four legs of an antique armoire were ripped from the piece actually splintering the wood. One broken leg might be an accident, all four is careless mishandling which possibly renders the piece unrepairable. It shouldn't require extra insurance to expect our furniture to arrive with a least minimal and fixable damage. At the end of an exhausting day, the crew left without fully emptying the trailer which we didn't realize until a week into the process of unpacking. It took a phone call on our part and a trip to your company to obtain missing items and broken pieces. Each of these pieces would have required replacement, at our expense, had we moved to another city or state. We certainly think that everything you loaded could certainly be expected to be delivered under the original contract, without the procurement of extra insurance. In summary, we feel that your response to our damage claim was treated frivolously because we did not purchase extra insurance. We feel that most of the damage was due to a contract breach on your part. That it should not require extra insurance to expect our furniture to arrive with minimal, repairable damage. We fail to see why we needed extra insurance to expect our unloaders to come prepared with runners. That our floors and walls would not require repair. That boxes marked fragile would not be allowed to drop from the top tier of the trailer to the floor with a nonchalant shrug from the unloader who blamed it on the packers. The least we should be able to expect is that all contents would be removed from the trailer (broken or not) before departure from the site. That pictures taken of damages would be submitted to the claims department and be considered for reimbursement because of your failure to provide contracted services. We rightfully expected these basic services, to professionally transport and deliver our furnishings, to be covered under our original contract and quoted price. As disappointed as we are by the service you provided, we do not expect that our damage claim will be reconsidered. We will, however, spread the word at every opportunity to other potential customers by submitting this review to the Better Business Bureau of Colorado, Angie's list of Colorado and Allied Van Lines who recommended you to us. |The stress and anxiety associated with moving is immense. It is indeed unfortunate to have it compounded by an unscrupulous moving company. This letter is being submitted as a review/response to a damage claim submitted by us and frivolously treated by your company. A contract is an agreement reached between two parties, each of us agreeing to be responsible for certain portions of it. You contracted to provide us professional transportation and delivery of our property with the option to purchase extra insurance. In your response to our claim you failed to accept responsibility for damage that was caused by your blatant mishandling of our property. You are holding us strictly liable for all damages when much of the damage that was submitted in the claim could have been avoided with reasonable and professional handling, which would have deemed extra insurance unnecessary. |The first 90 minutes of unloading 19 thousand pounds of furniture and boxes was done by only two men as one had to leave to procure runners to protect our new wood floors, which they failed to bring with them. Needless to say, the floors were scratched and the walls were marred simply due to the overwhelming task and insufficient crew. At one point a strap was removed in the trailer and an entire tier of boxes, many of them clearly marked fragile, came crashing down. A professional crew would have noted the numbers on the boxes and reported the possible damage but that is apparently an unreasonable expectation that requires extra insurance. It should not require extra insurance to expect boxes clearly marked fragile will not be dropped from the top of the trailer to the floor. This service should be covered under the provisions in the basic contract. Pictures were taken of all the damage but apparently never turned in. Because we packed all our own boxes (thankfully) we did not claim those damages - but we were verbally assured that our furniture would be professionally wrapped, loaded, transported and delivered. |Three of our six cane- backed dining room chairs were delivered damaged. One chair, which looked like a fist had gone through it, might be an unfortunate accident - 3 chairs depicts negligence. The extent of this damage may mean that the entire set, including a table and china cabinet, would be unmatched if the chairs in the set have to be replaced. We could accept the repair of one chair - we shouldn't need extra insurance expecting to have to replace the set. | In another incident, all four legs of an antique armoire were ripped from the piece actually splintering the wood. One broken leg might be an accident, all four is careless mishandling which possibly renders the piece unrepairable. It shouldn't require extra insurance to expect our furniture to arrive with a least minimal and fixable damage. |At the end of an exhausting day, the crew left without fully emptying the trailer which we didn't realize until a week into the process of unpacking. It took a phone call on our part and a trip to your company to obtain missing items and broken pieces. Each of these pieces would have required replacement, at our expense, had we moved to another city or state. We certainly think that everything you loaded could certainly be expected to be delivered under the original contract, without the procurement of extra insurance. |In summary, we feel that your response to our damage claim was treated frivolously because we did not purchase extra insurance. We feel that most of the damage was due to a contract breach on your part. That it should not require extra insurance to expect our furniture to arrive with minimal, repairable damage. We fail to see why we needed extra insurance to expect our unloaders to come prepared with runners. That our floors and walls would not require repair. That boxes marked fragile would not be allowed to drop from the top tier of the trailer to the floor with a nonchalant shrug from the unloader who blamed it on the packers. The least we should be able to expect is that all contents would be removed from the trailer (broken or not) before departure from the site. That pictures taken of damages would be submitted to the claims department and be considered for reimbursement because of your failure to provide contracted services. We rightfully expected these basic services, to professionally transport and deliver our furnishings, to be covered under our original contract and quoted price. |As disappointed as we are by the service you provided, we do not expect that our damage claim will be reconsidered. We will, however, spread the word at every opportunity to other potential customers by submitting this review to the Better Business Bureau of Colorado, Angie's list of Colorado and Allied Van Lines who recommended you to us.

Description of Work: Moved the household. Great job!

Description of Work: .

Description of Work: Packing/loading 4000+ sq ft home + car + motorcycle, transporting 800+ miles, unload, unpack.

Description of Work: In- town move. Wrapped & moved all the furniture & boxes. I did the packing

Description of Work: Exodus moved us from eastern Iowa to Fort Collins, CO. We are very pleased with the service they provided. In the move only one piece was damaged, and Exodus had the it repaired and delivered it to our home.

Description of Work: We used Exodus for our whole house move in 1999 and again in 2011. Next move, they will be my first choice as well.

Description of Work: I used Exodus Moving & Storage for packing and moving services.

Description of Work: We've used Exodus for an in-town move and consulted them again for our cross-country move from Fort Collins to Sarasota FL. Everything about the move was outstanding, starting with the original conversation with Jake when we learned Exodus could load and store our household belongings until we found a home in Sarasota. Exodus gave us several used moving boxes for free, along with used packing paper and picture boxes, complete with guidance on how best to pack our many large pictures. When we found a home in Sarasota and called Exodus, they were just about ready to call us to ask if we were ready for our items. The timing was amazing. They jobbed us with a couple of other moves to the SE and we were able to save costs this way. The truck arrived at our new house and amazingly, everything arrived with no damage. We had several leather and wood pieces, and credit to the original loaders who carefully wrapped each item, we had absolutely no damage on our furniture. As I unwrapped each of my 10 picture boxes, all arrived with not a broken glass, no broken corners, or scratches. Only one minor bit of damage to a bike fender, and Exodus agreed to reimburse us for this small repair. This is a great company with customer service values. People are responsive, remember who you are, and understand the many questions and concerns people have when they move. Don't think twice. Use them.

Description of Work: Exodus Movers packed up us up and moved our household from Fort Collins to Boston, Massachusetts. This included packing valuables, loading everything up, driving across country, and then unloading. Not a thing broken!

Description of Work: I used Exodus Moving and Storage for moving services.

Description of Work: I used Exodus Moving & Storage to rent a pod for moving furniture out of my house so I could refinish my hardwood floors.

Description of Work: We hired 3 guys and the Exodus moving truck to move our house hold goods from a storage unit in Fort Collins to our new house in Erie, CO. They also moved a piano. The entire job took about 5 hours.

Description of Work: They moved us from Colorado to Ohio during the holiday season.

Description of Work: I used the services of Exodus Moving and Storage for moving.

Description of Work: I used Exodus Moving and Storage for a whole house move and storage to our new home.

Description of Work: We used them to move our piano.

Description of Work: I used the services of Exodus Moving & Storage on the 13th or 15th of July 2011.

Description of Work: Moving, packed large items

Description of Work: Did an in-town move of just the heaviest stuff.

Description of Work: They helped me move, and organize.

Description of Work: Exodus moved my household goods from Green River, WY to Fort Collins, CO. They stored our things for approx 6 weeks. They delivered our things to our new home in Fort Collins. They also gave us quite a few boxes to use, and came and picked up the boxes we wanted to get rid of after the move.