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Everything went smoothly from my phone call to set up an appointment through the locksmith's work at the house.

The locksmith called to confirm the appointment, he called before he arrived and was on time. He explained what he was going to do, reviewed the overall cost and asked for confirmation. He went right to work and finished in a reasonable time.

It was about 6:00pm and was cold outside. I was glad that the locksmith showed up in about 15 minutes. He got the door open in about a minute. The charge was $100 and the job was considered "after hours". Needless to say, this seems way too high, especially since very little travel was required....

Called on a hot Saturday afternoon expecting to have to leave a voicemail and was pleasantly surprised to hear a real time voice on the other end. I explained my situation and the owner told me she would be at my location in less than 10 minutes. She and her son arrived on time and had my lock...

As mentioned, our front door deadbolt became inoperable. When we called Don's, their first question was "are you locked out?" which indicated to us that they were prepared for immediate response if we were. When we responded that we weren't, they apologized and said that they could come by later...