Road Scholars Moving & Storage

The office staff was great with scheduling, and then a follow-up reminder the day before the scheduled move. The movers showed up on time. They plastic-wrapped the furniture that had drawers, and EXPERTLY loaded the truck with room to spare. It was impressive!

They did a great job. They were on time. They were good, efficient and polite. They accepted the big deal coupon and there were no additional charges other than the standard fees that were on the website.

We hired Road Scholars to do a full pack and move the day after Thanksgiving. The process of getting the quote and scheduling was great. I was very impressed that they could get the entire job completed in one day and the day after Thanksgiving. We were told a crew of 4 would be showing up. Friday morning we get a call that only 2 would be able to make it but the job could still be completed in a day. The guys were great, getting everything packed and loaded quickly. The only issue I had with the crew was the sign left out on my kitchen counter during the unpacking indicating that "tips are appreciated." I find this tacky and unprofessional. I had bought the crew lunch and was planning on tipping but being asked outright is rude.

It went fine. They showed up on time, and they did all the work in 2 hours. Everything was great.

The two people that took care of us were the most professional people i have ever had move us. WE have moved several times and used similar services, but none compare to this company in calling and follow through. I will use them again if the need arrives.

They were great! We were supposed to have three guys but only two showed up. They did call and tell us that the third guy could not make it due to an injury. The office was organized and called to confirm. The movers were quick and organized. And funny. They have been with the company for like 18 years. I highly recommend them. I hope we never ever move again but if we do we will call Road Scholars.

We had an estimate before the move and more contact/confirmation prior to the move. All went as planned. Movers arrived on time, worked VERY hard and efficiently. Wrapped all furniture. We did have one broken barstool. We didn't discover it until later and had it repaired at American Furniture. No other breaks or scratches. They did a great job and even moved furniture around for us.

The front office staff were excellent in getting us booked on the day we wanted . They are very responsive and courteous. The movers are all professional and show up on time. However, the moving process did not go as smooth as we would hope. The movers work very hard and get the work done in about 3 hours. The only thing I am less impressed is the way they handle the boxes and packaging. We packed all our items ourselves very carefully, and separated them in different categories- Fragile Items, Electronics, Furniture's, clothing, etc. We did inform the movers to be careful with the electronics and fragile items. However, we still see some of the boxes being thrown around into the truck and they drop a few boxes during the moving process, as I was overseeing them. I was actually impressed by the movers and even offer them a generous gratuity after the fact. However, when we started unpacking some of the fragile items a couple of weeks later, we found some of our art and glass pieces, as well as photo frames broken. We submitted our claim to Road Scholars immediately,and then we waited for 3 weeks. We finally received a letter in the mail stating we signed off the Freight order which indicate all packaging packed by the customer Road Scholars is not responsible for any damage items, so as any glass items in the packaging. We basically found the explanation unreasonable as we were not informed of the disclaimer only after the move when we have to make the payment and sign off the freight order. We do not even know if any items have been damaged at that time. It could also be handled much more effectively up front by Road Scholar's, as we inquire on a weekly basis where the claim stands such that we could repair or replace our items as soon as possible. We were instead asked to wait and hold off for any repairs or replacement as the claim could take 30 days to resolve. Nonetheless, we are speechless after getting the letter rejecting our claim. This turns out to be more than what we bargain for. We will seriously think about what items we are going to move ourselves the next time we hire a mover.

It was an Angie's List Big Deal that I purchased. They were fine and I didn't have any issues. I forgot to give them one of the certificates so I still have one because there was a lot of hub bub. They were good guys. I paid additional because they went a long way to pick up a refrigerator and brought it to our place in Elizabeth so most of it was time in the truck. They also moved some concrete table tops while they were here. It was more driving than moving, but they did a great job.

The move went great. They were very professional, charged me a reasonable fee, very easy to communicate with, extremely professional and hard workers.

I've never used movers before, I was a bit apprehensive. These guys were great. Punctual, friendly , hard working, everything I could hope for. The guys (5) were constant motion the entire 8 hours. They were efficient and very experienced. Best decision I made after buying my new house!

I want my money back from Angie's List for the Voucher. I can't afford to use the voucher. The offer should have made it clear that the minimum price for this vendor is $294.

There was a little confusion because there was somebody else that I started with and then they couldn't ever make on a day that I was available. So I ended up with Road Scholars Moving & Storage. They charged me more because we went like 15 minutes more or something like that and that was okay with me. I needed a mover that week and they came within 48 hours.

The work with Road Scholars Moving & Storage went as planned. There were no issues. Everything was good. The service was good. They're extremely fast.

It went great. I don't have a single complaint.

I had a great deal of difficulty understanding the pricing. At first I was told that I would be charged for a minimum of two hours. I assumed that meant I could have the services for two hours. Later, I checked to clarify. This time I was told that the movers would work for one hour and that any time more than that would be pro-rated, in addition to a $94 service fee. This was the bad news. The good news is that the movers, Mikey and Jerome, were amazing! They were strong, fast, efficient, cheerful, and really nice. They finished within the hour. With the Angie's List coupon, the total cost of $163 was well within the going rate.

It was a very hassle-free move for me, which hardly ever happens.

First off, I should say that the move happened to be on the hottest day of the year up to that point. It was 96 degrees outside, and the movers worked very hard. Based on that fact, I could not rate them lower than a C overall. Here is why I didn't score them higher and why I would not use them again: 1. They were supposed to arrive between 10 am and noon, and they were supposed to call 30 minutes prior to arrival. They showed up at 12:30 pm and did not call first.2. At the new house, while they were setting the baby grand piano in place, they broke one of the three legs. The leg nearly split into two pieces.3. Instead of owning up to the accident, they screwed the leg on anyway, and one of the movers tried to cover up evidence of the crack with wood stain.4. While trying to cover up the crack, they dripped wood stain on the carpet (brand new carpet in a brand new house).5. They did not inform me of the accident. I happened to walk by and notice the stain on the carpet. When I investigated, I noticed the cracked piano leg. The piano would have crashed to the floor at the first significant bump.6. A few days after the move, I noticed a broken leg on our kitchen table. The movers did not remove the table legs for transport, even though I had suggested it. I did not report this as a claim because I was able to fix the table myself. Here's why I didn't score them lower than a C: 1. Once confronted, the movers did admit to the accident and the subsequent coverup.2. They took the cracked piano leg with them to be repaired.3. The claims process was efficient, and the communication with Sally in the office was very good, even though it took a month for the leg to be fixed.4. They sent a carpet repair company out to the house to cut out the stained carpet and put in patches. They did a good job with the carpet repair.5. They sent the movers back, once the leg had been repaired, to set the piano up. They did a good job with the leg repair. The four movers were very hard-workers, and I know that accidents happen. I would have respected the company if they had just admitted the accident. I don't really know if this is a reflection of the company as a whole, or if it's an isolated incident with just this particular crew, but I do know that I will never hire them to move anything of mine again, especially something as large and valuable as a baby grand piano.

Road Scholars Inc. went above and beyond. On the beginning until end, they packed everything very well. A trip that should have only taken 8 hours to them wound up overnight because we got stuck in a snowstorm and they had to spend an overnight in the motel. I was able to get into town, it took me 22 hours. I was stuck on the interstate for 4 hours just sitting. Luckily, I had my cellphone and my charger and we talked a couple of times while I was just sitting there and they wanted to make sure that I was okay and to call me when I got in. The way they made sure that everything came off that was supposed to be on the truck, I love their system. They arranged the heavy furniture for me so I wouldn't have to move it. they even spent a few extra minutes helping me problem solve how to get my big furniture in the room. The movers have spoiled me and took very, very good care of me.

I saw a coupon on Angie's list for Road Scholars Moving & Storage. I called to get pricing before I bought the coupon. I asked what the hourly rate was and told the gentleman I had a small move. He quoted me $90 and hour with a one-hour minimum, no hidden or additional fees-straight up. So I told him I wanted to confirm how the coupon worked and I said "If I use 2 hours of your service, that is $180, minus the $100 coupon is $80 total?" He replied, "yes." So I thought that was great and I went on Angie's list a couple of days later to buy my coupon. A couple of days after purchasing my coupon I called to schedule my move. The lady that answered said something different to me. She said it was $90 an hour with a $90 service fee. That sounded different to me. So I clarified at that time that my two hours of work would not cost me $180, but $270 minus the coupon is $170. She said that was correct. I informed her I was not told that,she said there was nothing she could do and so I asked to speak to a manager. The manager was gone for the day at 345pm in the afternoon. I called back after the weekend and scheduled my move without mentioning to the lady what had happened-I just wanted to get this over with and I already purchased my coupon, so I went through with scheduling my move. After scheduling my move, I saw an email asking me if I wanted to schedule my move for the coupon I purchased on Angie's list. So I replied and told them I already scheduled the move but this is what happened and that I felt like my hands were tied with this coupon. Would they be willing to compensate me, if anything for being mislead before purchasing my coupon? I got a response telling me that their employee that quoted me has worked there for 20 years and knows their charges very well, they contacted Angie's list on my behalf to get me a refund for the coupon, and were cancelling my move. I replied and told them that I never asked them to cancel my move nor gave them permission to contact Angie's list for me and that I needed them to confirm they would be there on the time and date I scheduled. They wrote back and said they did talk to Angie's list to get my refund to me and they would not like to do my move. They also went on and on about how much other companies charge and charge hidden fees, etc. I tried calling to talk with the manager that was sending me emails and guess what? She was gone before 3:00pm on a Wednesday afternoon. I contacted a new company, got my move for $20 cheaper per hour, family owned and operated, local company. A much better fit for me. So, I called Angie's list to see about my refund, as I suspected, they had no request for a refund and Angie's list also informed me that they would not issue a refund on my behalf unless I called to do so. (yes, Angie's list gave me a refund when I called) So, yet more misleading information from Road Scholars Moving & Storage. I would not recommend them, they have horrible customer service, the customer is wrong-wrong-wrong, their employees do not make mistakes apparently, and they DO try to deceive you when you call to get a quote.

I called the company about a week before the move and made arrangements. The estimate provided was general in nature, but adequate. It was unclear from my conversation with the company if they understood I would pack some things and they would need to pack the rest. The leader of the three men crew called when they were leaving the company office to let me know when they would arrive in the day of the move. The crew showed up when they said they would, and quickly got to work. They packed everything in a professional manner and loaded it on the truck. At the destination they unloaded everything and placed the furniture where I told them to. They allowed me to unpack the wardrobe boxes so they could take them back and not charge me for them. They did break one table in the move. They told me someone would contact me to arrange for repair, though nobody has ever contacted me. Though minor in the big picture it showed a lack of professionalism on their part. In addition, they had me sign a comment that would lead one to believe the breakage was prior to the move. Though I would use them again, I believe they could have done a better and more professional job. There has been no follow-up by the company as to my satisfaction with the work. That surprises me.

They did a good job. They did a focused and quick job. We had it loaded up in less time than I expected. Russ, Mikey and Bama were good guys. It was all done as quoted and it was money well spent.

The workers from Road Scholars Moving & Storage Company did lots of extra work. They were very careful; there was only one scratch on something expensive. I thought that was pretty good. The bill was higher than what I expected but that is because I asked them to do extra work for me. They were excellent. Their prices were not the lowest but they were a long way from the highest. My overall experience with them was very good. I would use them again in the future.

Danny and Ryan were terrific -arrived on time and went right to work and never even stopped for a break in 5 hours.They were professional, friendly, and hard working. They seemed to care about doing a good job, asking questions and making sure we were happy with everything. I would use them again.

Sorry, I answered this above. From the first call until the job was completed, I felt that professional touch, and I felt they would do it properly, which they did. The owner was prompt in answering all my questions, and did so in a capable manner, installing confidence in me regarding their ability to get the job done. I felt their overall estimate for a complete move was fair and realistic, but that will come later when I sell!