Christian Brothers Moving and Storage

Not a very “Christian” way of dealing with customers. AVOID! They over-billed us more than $900 in falsified services. After a very painful, five-week process, I finally agreed to a $777 refund. I had to put a $1,000 dispute with my credit card company. This might have helped my negotiation. I have subsequently filed a complaint with the Colorado Public Utilities Commission (PUC). Christian Brothers Moving and Storage eventually acknowledged that they over-billed us but has deliberately failed to follow through on the requested refund. They are apparently dragging this process out to avoid or delay repayment. According to our contract, we must go through arbitration if they failed to respond. Sabrina was my main contact, post move, regarding the poor service and fraudulent billing practices. The painful process of getting Christian Brothers Moving & Storage to refund the over-billing was further exacerbated, by Sabrina’s dragging this out by failing to respond and failing to provide complete information to reconcile. She would frequently take a week to reply to an email and she never returned a phone call. Problem details: 1. Damage to basement door in new house. I pointed this out to Mariano, the supervisor. One of his workers suggested taking to door off the hinges earlier in the day but Mariano decided it was not necessary. 2. The movers disassembled a recliner couch from the upstairs Bonus room, in the old house, to make it easier to carry. They reassembled half of the recliner couch in the new home and left the other half and the bolts on the floor next to it. 3. The movers took the feet off a club chair to make it easier to carry. They brought the chair into the basement, as directed, but they did not reassemble. They left one of the feet in the garage. We have been unable to locate the second foot. 4. A file cabinet was damaged / dented in the move and DR hutch ws damaged 5. So far, we have found over forty boxes that were delivered to the wrong rooms. Most of these were placed in the basement storage area of the new house when they were clearly marked for upstairs rooms. This meant that we must now carry them up two flights of stairs. NOT HAPPY! 6. At times, your team was laid-back, unmotivated, and unenthusiastic. There were frequent and extended breaks during each of the three truck changes. I had to look around to see that no one was working on multiple occasions. 7. I was very disappointed when Mariano reviewed the final bill with me that showed 14 hours of labor on a 10-hour estimate. At the beginning of the move the supervisor pointed out that we were exceptionally well prepared for the move with virtually everything boxed, guest bedroom bed disassembled, wall unit disassembled, and all boxed clearly labelled. Why was your estimator off by more than 40%? (Well, he wasn’t because they over-charged us by 3 ½ hours) 8. Mariano (working supervisor) expressed his annoyance with the $120 cash tip that I gave him and his team during the final bill signing. He stated that this was way too little, and I could add more to the bill, by credit card, if I did not have any more cash. I chose to stay with $120. We also provided your team a $150 Chick-fil-A lunch, at our expense. They thanked us for lunch. Time/Hours Reconciliation: 3 ½ hours overcharged out of the 14 hours billed on a 10-hour quote. So, after the refund, I paid for 11 hours on a 10-hour quote. On a positive note: Their furniture repair guy was great. He fixed a ding on our dining room hutch and fixed the hole in the door.

This company should not be in business. They do not stand behind the service or ethics they state they provide. Horrible, horrible customer service.

Loading up of my house went well. Went downhill from there. One sofa table was pretty ruined; bolts can no longer be tightened, so it leans. One drawer to a cabinet has a knob that is really bent. Worst of all was the loss of the bolts that attached my mirror to my dresser. We called, they said they’d be out to come up with a solution. They then cancelled due to an “emergency.” My fiancé ended up going to Ace Hardware and getting new ones. The other thing that bothered me was how many boxes marked with one room ended up in another. More stuff ended up in the basement and garage!

Amazing! The teams loading and unloading were wonderful, James, Michal, and John B. were great packing and then we had Adam, Zeke, and John B on the unload who were effecient, courteous, friendly, and damage free with a lot of speed.

Awesome. Very professional and high quality service. Brandon Lawrence and Jesus

Mariano, Jacob, Scott, and Lawrence did an awesome job today! Quick, professional, skilled and knowledgeable. Could not have asked for a better crew to move us.

Lawrence AJ and Steve moved me today and did a great job. Great bunch of guys. Very efficient and friendly service.

Damaged everything. by the time we tallied up the damage, the time to file complaint ran out.

Lawrence, Ben, and Elijah did a spectacular job and went above and beyond the level of service that is expected. They worked with me to make sure all my concerns were addressed during the moving process.

Great! Cisco, Curtis and Josh were so professional and courteous. I highly recommend this team!

Wonderfully! Very impressive, efficient, and as friendly and personable as could be--the entire crew, and especially the crew chief. Very respectful and helpful.

Perfectly - great communication, dedication to task, and diligence. Cisco, Rudy, Abe, and Mick were great!

Great, Cisco and James were very professional wrapped everything and moved quickly and politely. Will use them again and recommend to friends.

All three gentleman, Adam, Jacob and Francisco, took fantastic care of us today. Extremely professional and gracious to all of our special requests along the way. They respected our old and new house and showed great care on both properties. Will highly recommend Christian Brothers Moving & Storage to all my friends and family. God Bless Mike and Jenny Stokes

It went excellent. Scott B, Angelo, and Devin were an awesome crew, got everything packed up in half the time we expected and did a great job. Would definitely use them again! Nice, courteous, and personable, great guys.

Very well Cisco, Elijah, and Justin were very professional and didn't stop until the job was done.

Very well, and happy with the service from Ben, Scott, and Lawrence.

Adam, josh Angelo, Rudy did a fantastic job with a surprise four flights of stairs and a long unexpected trek from the parking lot.

Angelo and Rodrigo called to verify the address, and arrived at the time promised. We walked through the house and pointed out a few things that were not going to be moved. The contract was fully explained. They both were very professional and work very hard. they wrapped everything that needed to be wrapped, and packed up the whole house in just under two hours! unloading went just as smooth! I highly recommend Christian Brothers!! thank you Angelo and Rodrigo!

Adam, Eli, and Ben were great to work with they worked hard and took great care of our furniture!

Good very professional and nice and fast!

Excellent Devon, Rudy, Angelo, Jake, Lawrence were the best at seting up the new house. Devon, Rudy, Riego, Mikey and Justin S did the impossible and gother everything into two trucks. I would want this team again for anyour future moves. What PROs.....

It was a lot of work getting the packing done on what wasn't, the crew worked a very long day to get it done.

Outstanding. I can't say enough about how fantastic these guys were. I can't even imagine having tried to do this move without them. They went well above and beyond the level of service any other movers that I have experienced. I would 100% use them again and recommend them to anyone I know. Thank guys!!

Perfect. Absolutely zero complaints. Service was as expected.