The contract for our purchase of the 14 windows was signed August 30, 2012. Upon signing the contact we gave the provider a deposit of 40% of the contract price. The windows were to be installed within 8 weeks. By October 17, 2012 we called asking when the windows would be installed. The answer we received was Nov. 8, 2012. When the installer arrived with the windows we found the windows were not made correctly. The provider was to have correct windows manufactured in a rapid manner and installed the week after Thanksgiving. The installer arrived at the appointed day with windows which were not what we ordered. Based upon the provider's failure to perform twice over a four month period we cancelled the contract and demanded our deposit be refunded.
Description of Work: The provider was to install 14 replacement windows.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$8,968
Eric H.
10/2012
1.0
doors
+ -1 more
After the estimate things go downhill. The estimator said that the warranty wasn't the same as the one printed on the brochure I was given. He told me I would get a copy to review the following Monday. After 3 emails and 7 phone calls I am still waiting. Every time I call the office the person I need to speak to is out. Even though the price looks good, be careful. Remember, if it isn't printed on the document you sign, it isn't valid.
Description of Work: I am looking for new windows. I scheduled 4 different vendors for estimates and Window World was one. They came out on a Saturday to measure and give me an estimate.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Doors
FAQ
WINDOW WORLDS is currently rated 1.5 overall out of 5.
No, WINDOW WORLDS does not offer free project estimates.
No, WINDOW WORLDS does not offer eco-friendly accreditations.
No, WINDOW WORLDS does not offer a senior discount.
No, WINDOW WORLDS does not offer emergency services.