Brothers Plumbing, Heating & Electric

Very good. Furnace was up and working on a very cold day!

very well. they are always professional, clean and very accurate on diagnosis of actual problem. I think they are a little expensive however you get what you pay for. I've used them for about 18 years and will continue to do so.

Brothers Plumbing, Heating and Electric was very honest. He came out and he could have told me something was wrong with it but all that was wrong were some batteries in my thermostat. I have used them three times and I've thought that they are very good. I would use them again in the future.

we use them every spring & fall to turn on and winterize our sprinkler system. they're on time and nice. We use them because if something breaks over the winter they'll replace the piece as part of their package. Last year we had a very expesive part break but it didnt cost us anyting- yay.

Electrical did not pass inspection and they had to come back to fix it. They cut hole in the back of my cabinet (above microwave) to vent outside but then said they could not cut hole in bottom of cabinet for microwave to vent out. They said this is not their job because they don't cut cabinets. First, they did cut the back of the cabinet to vent outside. Second, I hired them to vent the microwave outside. Third, they never told me this would not be included until after they finished the job. Fourth, they refused to help us fix it. My husband had to go buy special tools and do it himself to finish the job for them.

Jimmy arrive early, was quite professional and pleasant to interact with during the repair. He explained a number of different options and considerations and gave his recommendation for a few of the items that I mentioned that we'd be doing in the near future.

The technician was very friendly and didn't charge extra for coming Sunday. They also threw in a free furnace cleaning. I was appreciative that they let me know when they were on there way. I felt like I was on the same page with them.

I'd used Brothers in the past to repair my badly installed new furnace (ripped off by a con man), so I called them first to replace a less than 5-year old thermostat that conked out inexplicably. I also had a $30 coupon. I went ahead and signed up for the $45 special water heater inspection and drain they offered. Not having your furnace working when you have cold-induced urticaria, a condition when you get painful welts or hives when the temperature dips below 65 for me, a working furnace is pretty darn important. The technician they sent was polite & kind, even taking off the $45 water heater inspection fee on my 21-year old Bradford & White 40 gallon tank after just peering into it and freaking out that it hadn't already blown. Was quoted a price of $1749 for a replacement, or $6872 if I wanted to get a Rinnai tankless system. I have since found several A-listed plumbers in this area who charge a fraction of their cost.... it really pays to shop around and not be in the situation where you HAVE to buy immediately. The shocker was $251 for replacing the programmable thermostat with a standard non-programmable. It was less than 2 hours of work, and the tech questioned me about the furnace I had, and whether it had a heat pump. Excuse me? You were down in my crawl space, I don't go down there, you should know what's down there! Anyway, hearing from friends that this no-frills thermostat actually costs around $50, I was pretty ticked off about the mark ups and price. I ended up paying $300 for a $50 thermostat, and the advice that I needed a new water heater, and this was after the $30 coupon! I'm glad to have found Angie's List and hope to avoid any mistakes in my future repairs, remodels and upgrades.

I am a long distance landlord and felt Dan was trying to take advantage of that fact. I have yet to find another plumber that would charge $474 to install a toilet that I would provide.

I guess the $99 is just to drive to your house (explained over the phone when I made the appointment that I needed to have the water level glass tube in my furnace cleaned) - but after checking out my system, they did nothing but provide me an estimate for over $2,400 in repairs to my 4 year old furnace. I told them I would pass and contacted the Heat/AC contractor that installed the furnace initially (Broomhall) who charged $190 to clear the furnace water level glass tube and check out the system - they could find no other issues with the system.

The problem got worse and we were grateful we had an appointment to get it taken care of. On Sunday, after 6 pm, they called and told us they would not be out because they were too busy with other customers. Really? When they make a previous appointment with someone they can't make sure they have the staff to cover anything that would come up? Really? Especially when it was an appointment made in advance and not at the last minute? Wait until the last minute to cancel on the customer so it is too late to find someone else? Really? We have to go to work on Monday and we were counting on this appointment. Now we cannot flush the toilet, do laundry, take a shower before work in the morning and after more calls than I can count, it is too late to find someone else to come fix the problem. Unbelieveable they do business like this and they are on Angie's list, 2 other similar lists and the BBB

They did the job exactly as I wanted. They were very professional.

My AC failed on a Sunday. The Air compressor was not coming on and it was humming. Initially I thought of fixing it myself and opened up the panel covering the electronics on the compressor. There were three components there so I knew the problem was one of those. One was a capacitor, there was a small circuit board, and a there was a contactor. I realized that I couldn't get parts on a Sunday, and it was almost 100 degrees, so I decided to get help. Brother's charged $79.00 to come out and diagnose the problem, which was their standard fee (not a premium for Sunday). The guy setting up the appointment said that once the tech figured out the problem, he would quote me the price to fix the problem (in addition to the diagnostic fee). The guy showed up quickly and within 3 minutes had diagnosed the relay block as the problem. He had the part with him. It was clear that replacing this part would take about 15 minutes. The quote for the repair came in at $375 (plus the $79 for showing up). I asked him how much the part cost and he said $80. I was stunned! I asked him how that could be possible and he just shrugged and said he didn't set the prices. Indeed he had looked up the pricing on his iPad. The service tech was actually a very nice man and very qualified. However, I couldn't swallow paying almost $500 for a very simple 15 minute repair. I paid him the $79 fee for diagnosing the problem and decided to fix it myself. He called the boss and asked if they would do anything about the price and they offered to waive the $79 diagnostic fee. Even with the fee waived, paying $375 for such a simple repair wasn't palatable. He was not willing (or allowed) to sell me the part. I was able to obtain the part the next day for $27, and I replaced it in about 10 minutes. If you accept the price for the part being $80 (a 3X mark-up), his labor rate, based on the price he quoted me, came to about $1,180 per hour, assuming the job took him 15 minutes. I'm feeling pretty good about my decision to do-it-myself! The sad thing is that I suspect that any HVAC company would have charged the about same price, so in a way, my review is criticizing the industry. What a huge ripoff! Most people wouldn't be able to fix this themselves and the prices being charged are just plain robbery.

I have been using Brothers for over 10 years for plumbing work, heating and A/C, and lawn sprinkler service and have been very happy with them. They are always on time, or they call in advance to warn if they will be late. The work is done professionally and is guaranteed, and I have never had to exercise a guarantee because the work is done right the first time. The technicians are friendly and very professional, as well as highly skilled. There may be others who charge a little less, but I will gladly pay a little extra to have a company I trust. I have recommended them to others and will continue to do so.

I just needed a flapper in my toilet. Brothers had a price list in a 3 ring binder and showed me that they could only do either a full rebuild or a fuller rebuild (including the handle). LOL I said, "it's just the flapper". He said they couldn't do just that. Cost me $400 for a $5 or $10 part. Just bought 5 "Toilet Tuneups" from Angie's List that include a new flapper for $25 each. (have 5 toilets)

Brother's technician, David, arrived promptly, inspected the system, and cleared it as fully functional. As I suspected, the prior company had recommended frivolous repairs. I'm glad I contacted Brother's for an honest and legitimate inspection.

At first, they charged $75 for the service. They charged her $700 to replace it. The rate was extremely high. I sent them a letter and they said I had buyer's remorse. I would never use them again.

David, the technician, arrived at 8:15am and looked at the furnance and told me whoever installed it was inept and installed it unsafely. He questioned if the person who installed the furnace had a permit. He pointed out a number of problems ranging from too small pipes to corrosion polluting the air quality. He also told me there's a gas leak. He checked the leak with a gauge, which did not detect a leak until it was practically in the furnace. All this happened within 30 minutes. He left to go purchase a couple parts, specifically the part of the gas leak, at 8:45am and didn't return until 12:30pm. While he was gone, I contacted the office to make sure I wasn't being charged for the time he was gone. I was told they didn't. Upon return, he replaced the part for the gas leak and replaced a pipe with a larger size. He finished by 1:15pm. I expected to pay approximately $99 for the routine cleaning. When I received the invoice, it totalled over $900. I contacted the office again and expressed my concern. The office manager was extremely rude and didn't care. He was completely unprofessional asked if I expected to have their services performed for free. When I said no, he asked why couldn't I put the service charge on a credit card. I was also asked why I signed off on the work if I was concerned about the price. Looking back, I believe David was using scare tactics and taking advantage of me. David also told me my furnace wasn't registered. When I contacted the manufacturer, they informed me the furnance was registered and under warranty. I reluctantly wrote a check for the full, which was cashed it immediately. I didn't have a chance to dispute it.

They do a great job every time I use them. I'm always satisfied with the service that I receive. I would recommend them to anyone in the future. They are on time, prompt and professional.

Horrible experience!! Got a tankless hot water heater installed which they were not experienced in installing. They took eight days to install and failed inspection twice before I got hot water into my house. The manager never tried to make things right or apologize for the work that was supposed to take 2 - 3 days took eight and we had to take time off of work to babysit them for 10 hours a day. I recently had an issue with my hot water heater which is still under warranty with Brothers. My experience was so bad that I just paid another company to fix the problem to avoid working with Brothers again.

Mike came to a new home I just purchased. The boiler was not firing. When I arrived he told me that the system was missing a number of safety mechanisms including an expansion tank. I pointed to the expansion tank mounted above the boiler and his comment changed to, the expansion tank is turned off and there is some corrosion at the blow off valve so that means the tank must have failed. He told me the boiler was NOT controlled by the thermostat and he could get it to fire but since it was not tied to the thermostat it would continue to run uncontrolled and be a safety issue. He told me the gas valve had failed, basement zone valve failed, thermostat not working, expansion tank failed, etc. I asked him to provide me a quote to repair the items and another quote to replace the boiler. Replacement quote was $3200 and replacement $8700. I paid him the $79 "show up fee" and he left. I called another company for a second opinion. Within 5 minutes the tech told me the boiler was very dirty which was causing the pilot light to not stay lit. I paid him $160 for boiler service to clean everything and test. The system IS controlled by the thermostat and all components work except for the lower level zone valve. The boiler has been running fine for almost a week now turning on and off based on the thermostat. After calling Mike's supervisor they agreed to refund my money but this is a terrible experience which I can explain by 3 options: 1. Tech was incompetent. 2. Tech lied to me and tried to trick me into fixing things that were not broken, which may be a systemic business practice of this business. 3. Tech was too lazy to actually inspect the boiler to find the correct cause. I was told this tech is very "seasoned" and the safety recommendations probably should be heeded. While their may be some corrections that need to be made, the fact is that in 5 minutes another company was able to fix the problem and did not lie to me. I will never do business with this company again and am frankly floored that they are listed on Tom Martino's referral list (unless they paid for it). I highly recommend whatever your service needs are that you do not call this company. I do give John, the supervisor, kudos for refunding my money as this was the right thing to do.

Over the years I've used them lot of time to do different kind of work for us. We are also from the home inspection company so they are on my referral list and I refer them to a lot of people. They are really punctual and very professional. They work seven days a week and on the pricing side they are little on the higher side but in a pinch they are worth it. I'll continue to call them at least to get an estimate.

They were pretty professional; they cleaned up after themselves well. They seemed to do the work quickly and efficient. I didn?t have any problems with them but it was a bit more expensive than I would have thought.

All went great and now hopefully we are ready for the first snow/cold weather. Our furnace is 8 years old, no problems with it, just wanted to 'cover our bases'....

The technician,Charles, came on time and did the job in a timely way. $45 was for the trip charge and the valve replacement cost $115