Applewood Plumbing Heating & Electric

The plumber was very professional and did a quality job. He had the water off for the minimum time while he installed the new cold and hot water shutoff valves for the new water heater. While installing the new exhaust vent, he noticed the section going to the neighboring furnace was thin, so he replaced it at no additional charge. The final installation included a new drip pan and expansion tank, which are now both required by the building code.

We have used Applewood Plumbing, Heating & Electric for various issues in our home over several years because of their responsiveness & for the most part professionalism. Unfortunately, we have had a few bad experiences that have caused us to no longer use this company. They consistently charge more than their competitors. They charged us $1200 to cap off a gas line that only required 30 minutes of labor. We used this company to not only service our furnace yearly, but at least 2-3 times a winter due to furnace not working (blowing cold air). When we used another company to fix our furnace in November we found out that the ignitor that Applewood was replacing in our furnace 2-3 times a winter was the wrong ignitor as well as the gas pressure settings were not set accurately. Obviously we are not pleased w/the lack of competence & high prices we have experienced with this company & no longer recommend Applewood to friends & family.

High quality, professional and prompt service. I've used this company several times in the past. They know what they are doing. They seem to be a little bit more expensive, but you are paying for quality work, prompt service, and knowledgeable technicians. I've used less expensive companies for heating work in the past and ended up paying more to have the work redone. Ask for Tony S. He's the best!

It cost $245 for the tech to spend 30 minutes to diagnose what he thought was the issue. He returned the next day with a $39 part and spent 10 minutes installing it. Cost for the second day was $435. To top it off it didn't fix the problem. Complaint emails have gone unanswered.

Mike, the service technician, explained that the thermo coupler may be on its way out. Since it had never been replaced, I decided it would be prudent to replace it now rather than having to pay for an additional service call to replace it. I noted that I have a new thermo coupler in an unopened package that could be used as the replacement. He explained that the 2 year warranty would only apply to parts they provide and install. I understood and had him proceed. With the water heater 10 years old, I asked Mike if there was a way to determine the condition and estimate the life expectancy. He commented that by flushing the tank, the water color and amount of sediment could be a reasonable indicator of what is going on. Because the tank had never been flushed, I thought it would be good to have this service performed as well. After examining the bucket of water from the first flush, he commented that the water heater was in excellent condition. He filled another bucket to confirm his initial observation Mike was very courteous and professional, and explained what he would be doing. He was very pleasant and didn't push unnecessary services. I would definitely recommend Mike.

Service call went very well overall -- I pay for yearly membership, save coupons; BUT I do believe pricing is TOO high! I appreciate the fine service and knowledge starting from original phone call, service call to final phone call to assess job done...so my only "dont" at this time is please try to limit prices charged! Due to high quality of jobs performed I use Applewood for air conditioning and plumbing needs, as well as heater care.

The whole process went very smoothly

The Applewood Service man showed up and was initially professional, I took him down to the water heater and he immediately began telling me that the water heater I had was a bad one that is sold from Home Depot and that water heaters sold at Home Depot are the worst ones to purchase because they don't really have a factory warranty and that Home Depot does not offer any service plan for these type of Water heaters. He then proceded to tell me that if he flushed the system and the seal on the water heater broke, that he would not be held responsible for any damage and that he would not be able to repair the leak and because of this, I would have purchase a new water heater. After that, he proceeded to inspect the system and told me that since the water heater was 8 years old that it was more than likely on its last leg and that if it were to go, it would probably flood my entire basement causing thousands of dollars for repair and it would be in my best interest to buy a new one from him. He then proceeded to pull out some literature and prices on water heaters Applewood offers, when I told him that before I could purchase a new water heater, I needed to speak to my wife and look at our budget, at this point, he asked me to give her a call and talk to her while he waited. I told him that she was busy at work and that I would have to talk to her when she got home. At this point he became very unprofessional and very pushy in regards to selling a new water heater. I told him once again that I needed to speak with my wife and go over our budget and he finally decided that it was time to go. I would not recommend Applewood due to there pressure sales man approach.

Service Technician arrived as scheduled and flushed the water heater. He was courteous and efficient. I was very satisfied with the service.

Very good experience. Fast and efficient.

They scheduled the call the same day I called. The technician showed up 15 minutes early. We discussed the problems wiht the toilet and possible solutions. I asked if I should replace it with a new one but he advised that it was sturdy and well built but needed new hardware to stop the leak and the mineralization cleared to improve flush pressure. He took care of both.The toilet looks and operates like new. He was quite professional and courteous. I would call this company again for plumbing services.

I was impressed with the flexible appointment time, the technicians thoroughness and friendlyness. I was expecting to have a sales pitch but it never happened. I was happy with the deal.

They came and did a professional job. They found that it did not need to be cleaned. I was happy with the service. They did everything that I asked of them.

Very prompt and professional. The price was high, but we called Applewood because they provide 24 hour service, and one expects to pay a premium for that.

They came to perform the service, but they did not go above and beyond.

I was finished in one day after picking up the toilets and returning home with them. It took approximately 2 1/2 hrs and they have been working fine.

Excellent. There was nothing wrong with our water heater, we didn't actually need anything done to it, but it was very cool to have that pointed out. Many companies would have taken advantage. The tech was very professional, punctual and polite.

years but i declined and what do u know?? it doesnt drip at all! later on the news it came out that they had inside information from a different sister company that they were being secretly filmedby the news team investigators and thats why they got such high marks compared to other companies! wow! it went fine but i wasnt really sure about the guys expertise or knowledge and wouldnt call them again due to high estimates, etc.

Service performed as promised in the Big Deal

Applewood did a great job on the furnace and plumbing work in the deal. I was impressed with the depth of education and helpful suggestions he gave for me to take better care of my systems. He was professional in every way. My only disappointment was with his bids for suggested or potential services. I called my neighbor after he left and she had just installed the exact same brand, model and size of a water heater for alot less money.

Feeling that no gas leak is a good thing, I had the plumber fix the leak..I felt that rate was rather high. I asked for two bids: the first bid was to remove & replace 3/4 waterline and gate valve for $823.11, and the second bid was to clean a very dirty heat exchanger for $700. I replaced the 3/4 waterline and gate valve myself for $150. I hired another company to check hot air furnace and hot water boiler. The new company did all work (clean heat exchanger) and a hot air furnace check and clean for $298. There was a difference of over $1200. I feel Applewood is gouging their customers.

excellent service. informed of alternatives to a new toilet and info on new toilets too.

Technician arrived on time. Performed tune up. noted that water heater built in 1996 Provided estimate to replace pressure regulator valve.

I love working with these guys. They are professional, efficient and they show me everything they are doing. Even parts that need to be replaced, they take out show me and ask if I want it replace, after they tell me their recommendation. They are my go-to compnay 24/7 for any heating/plumbing/electrical work.

This was the second time we had used Applewood Plumbing, but the first time we needed help on an emergent basis. Todd, our first technician drained and examined our water heater a few months ago. He was courteous, informative, and even did a few other little adjustments to assist us and potentially avoid a bigger problem. Greg, the second technician, spent a fair amount of time educating us on the particulars of our older plumbing and how it was faring lately--while doing a great job of alleviating our clogged drains.