Applewood Plumbing Heating & Electric

The company way overcharged for a service and part which was authorized by our representative on a rental house while we were gone. A call when I got back resulted in the manager lowering the price in half to what may be considered ballpark, although I still am not sure. They calculate flat rates for service and parts, saying it includes labor and the part. I would prefer knowing hourly rates and actual prices for the parts used.

The service man came to check out the water heat to see if it was functioning correctly. He gave us some clear options and estimates for replacement in writing if and when we choose to do so.

Tech arrived on time. Obviously on commission. Attempted to sell us a bunch of services for outrageous pricing that 2 subsequent companies said we did not need (including saying our main was blocked.) Quoted a price for a PRV valve over $1000. Had it done by a master plumber with another company for $250.

Applewood Plumbing Heating & Electric is very expensive for what they do. They charged about $1,100 for a similar job that another company charged about $150 to do. I didn't like their attitude. As I recall, the reason we called was somewhat of an emergency. It was an expensive charge just to have them come out and look at it. They fixed it, and it took them less than hour to do so, and it still cost that much.

It went very well and the service person explained in detail the condition of my water heater.

The plumber was very knowledgeable and explained all of the the work that needed to be done and even told me about additional work that would need to be done in the future. I decided to purchase a new garbage disposal from Applewood because of the lifetime guarantee even though it was very expensive! They do good quality work.

They were a little bit priced higher and profit-oriented. And, I would only use them in the future if it's a dire emergency.

Overall it went very well. It took maybe 45 minutes from start to finish. I would reccommend Applewood to others as they were patient when I kept having to reschedule my appointment. They called before they arrived and also sent a picture of the person who would be coming so as to identify them.

Feel the money I spent was wasted as well as the time I spent to meet the technician at the condo but don't know that it was the companies fault. I don't know if hot water heaters that can't be flushed are common.

They were very prompt to respond to the request to schedule the work as well as to perform the work. Work was performed as advertised.

They were prompt and swift about scheduling and follow-up.

As described above, outstanding professionalism, responsiveness, excellent work with attention-to-detail clean-up following the work. Only downside was: they were, by far, the highest price quote (and outlay) we recieved.

Timely service and pleasant, professional repairman. The price was a bit surprising for nothing more than unclogging a sink.

Terrible. Actually it ddin't go at all... We've used Applewood previously to repair simple plumbing issues, and have always been pleased with the expertise, courteousness of the service folks. However, today - called them at 6:00 am for a same day appointment - the dispatcher gave me 3 options for time window 10-12, 12-2 or 2-4. I opted for 2 to 4 to minimize the impact to my day, and about 6.5 hours later i receive a call from the dispatcher - indicating that they would need to reschedule my appt for the next day, Saturday. After letting them know that i needed this fix done today, and that I'd be willing to take an appt later or would be around so that they could get to me whenever the scheduling issues resolved themselves, they indicated they could no longer promise or confirm an appt for today. For this issue - they've lost my business to a competitor. Not sure how long this bad taste will stick with me, but i'm sure the next time I'll thnk twice about calling Applewood. ***UPDATED*** - My previous experience occurred on a Friday, it's now the following Monday and I'm updating this review - The Applewood Service manager called me today to follow up based upon the publication of my review. She apologized and explained that there was a miscommunication, in that they were not actually short of resources on Friday, but that a previous job was running long. She explained that the dispatcher who contacted me should have communicated that they would have been able to get to me on Friday, but might be running late. She apologized for the poor customer experience and offered a complimentary membership for a year, to attempt to make up for the issues on Friday. I will say the call, and apology were unexpected and a pleasant surprise. I do appreciate their efforts to own up to the issue and to make it right. I can't 'change' my rating of Friday's experience as that was pretty bad, but their efforts to take responsibility is a sign of a professional organization. I will consider them again, and give them one more chance when the need arises.

Very well, very pleasant and professional.

Our furnace went out. Applewood tech who came to our home said our furnace is 18yrs old, and only has about 2 years left. Problem was circuit board, which could make it last another year, and also the ignitor was bad. Quote for new board: $984. Quote for ignitor: $343. Also quoted us three new furnaces, ranging from $8500-$12k, plus electrical which would be another $1k. We were shocked. He said he could get started on installing a new furnace immediately. We put the brakes on. Called our very trusted handyman, who replaced the circuit board AND ignitor for $180!!! (parts cost). I felt completely ripped off, even though I hadn't purchased from Applewood. We had a second quote today, from Cooper--via Costco. The tech said we probably had a good 3-4 years life in the existing furnace! Had him quote me and their pricing is LEAGUES better than Applewood's. Check around before you buy! Wow. Huge differences out there!

They were not able to fix the problem. It was a sham. He said we needed a whole new toilet and quoted a $1000 for it, when we didn't need it. He just looked at it and didn't do any work.

This company provided an estimate to install a new gas-line and valve w/ flex line for a gas range in our kitchen w/o even bothering to look at the existing plumbing (gas lines) installed, even though there were (3) abandon and valved-off lines running in the floor joists directly below the range. They wouldn't consider doing anything other than starting back at the outside meter, on the far side of the garage, 30ft away. The company I hired to perform the work did so for around 10% of the quote I got from Applewood.

It could not have gone better. Although it was a very large ordeal Applewood was amazing and got it all done in one day.

I had an Angie's list coupon for a toilet tune up, they did a great job with that. The representative that came to the house was very respectful and he even took time out to explain things. I had some other work I was getting an estimate on as well but their prices were a little too high for me.

Applewood was prompt and had excellent communication regarding their appointment with me, including emailing me a picture of the representative who would be coming to give the estimate. However, their estimate was more than 2 times as much as two other companies and they charged a $29 fee for their visit. I did, however, learn much about my water line and other pluming issues in my house for future consideration. Their rep was very knowledgable and very easy to talk with. They seemed extremely professional and would have provided a lifetime warranty on their work, but I could not justify paying that much for peace of mind.

I was very pleased with this visit. Applewood can sometimes be a bit expensive but for service like this - I don't mind and will use them again.

They were OK. It was a long time ago though. They came promptly and the guy was courteous. They did their work. They came when they said they would and did the work they said they would and charged what they said they would.

The guy showed up on time and was pleasant enough. The job was well done. My only issue was the charge. If you don't mind paying a lot for the same service you can get for less, then go for it. Again, the work was fine and well done.

My experience was excellent. They call before they show up and they call when they leave to see if everything was okay. We know the names of the people that are coming. They are just professionals and I feel much more secure with them than with a lot of other employee people that come into our house. They are coming in again today.