-As of September 2012, UNDER NEW OWNERSHIP AND MANAGEMENT- Cosmopolitan Cleaning is a local family owned and Veteran operated business, serving all of El Paso County. Established here in Colorado Springs in 2002. Bonded and Insured. Military, Veteran and Senior Discounts offered. (Pet Friendly and Green cleaning supplies upon request) Bonded & Insured through USAA.
Cosmopolitan Cleaning's charity of choice is Cystic Fibrosis.
{members name removed}, I am sorry you had a bad experience, but you could have the wrong company. June 1st, 2013 was a Saturday. Even though I know we don't clean houses on Saturdays, I checked our calendar for June 2013 just to be sure; and your information is not listed. We never serviced your house or had you as a client. Thank you and have a wonderful day!
Robert G.
03/2014
1.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cosmopolitan Cleaning
Good day. I see your cleaning was accomplished August 2013 by two young ladies. Your cleaning issue seemed to be "a lot of dust." Even though your house was larger than the Angie's List deal, we didn't even charge you extra. A complaint 8 months after a cleaning doesn't allow us to see what your cleaner did or didn't do. Thank you.
Todd D.
02/2014
5.0
house cleaning
+ -1 more
Everything went well.
Description of Work: They performed 8 hours of deep cleaning on the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Louis H.
09/2013
1.0
house cleaning
+ -1 more
It didn't.
Description of Work: Never called to set up appointment. Had to get a refund.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Response from Cosmopolitan Cleaning
Actually, (removed member name), we tried contacting you on many occasions. You never responded until we shut down residential, then, you wanted to hurry and set an appointment. You say you received a refund, so why the nasty review? I do believe your review is unfair as you never had our cleaners clean for you. Maybe you can find a deal for next to nothing on another site. Good luck! Cosmopolitan Cleaning
melissa T.
08/2013
5.0
house cleaning
+ -1 more
Great
Description of Work: Deep clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Kay H.
08/2013
3.0
house cleaning
+ -1 more
unknown
Description of Work: The cleaning team showed up on time. The first service was supposed to be deep cleaning. Although the cleaning team did an acceptable job, they did not do deep cleaning. It was basically just vacuuming, dusting and cleaning floors and bathrooms on one level of my home. I called twice last week to schedule a second cleaning. My calls were not returned. I received an email on Aug. 13 stating that they were no longer providing residential services & that I could request a refund. However, they did offer to do another cleaning on Aug. 23. I was not interested in continuing with this service provider.
Rating Category
Rating out of 5
Response from Cosmopolitan Cleaning
We gave you the option to continue as you had already received 3 hours of cleaning. We never received a phone call from you stating you were displeased with service until you realized you could receive a refund for service you had already received.
Cathy E.
08/2013
1.0
house cleaning
+ -1 more
unknown
Description of Work: It did not go well at all. The provider canceled their cleaning service before the work was performed. Extremely disappointed. Hope I will get a refund.
Rating Category
Rating out of 5
Response from Cosmopolitan Cleaning
We contacted you to receive your cleaning when you first purchased. You allowed your voucher to expire and you still did not contact us. Your review is inaccurate. Thank you.
Sandra W.
08/2013
5.0
house cleaning
+ -1 more
great
Description of Work: cleaned house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Cosmopolitan Cleaning
Thank you! We do have a recommendation if you would like to continue to hire a cleaning service.
Stephen M R.
04/2013
5.0
house cleaning
+ -1 more
See above
Description of Work: Excellent service. I explained that I wanted a deep cleaning -- baseboards, glass cabinets, ceiling fans, -- all the places that don't get cleaned on the weekly clean. She was excellent (I'm sorry, I can't remember the woman's name who did the work). She estimated her time perfectly to get everything done that I asked. She was pleasant, professional, and worked the entire four hours. I would recommend this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Cosmopolitan Cleaning
Thank you so much! Not only do we appreciate your patronage, but the time you took to write us such an excellent review. Thank you so much!!!!!! I'm so thrilled your cleaning needs were met and exceeded, it seems. If you'd like to continue with us, we have some Awesome April Deals that will end on 1 May. Feel free to e-mail us at info.cosmoclean@gmail.com or give us a call at 719-373-8077. Due to our child with special needs, we are open in the hours from 1000-1600. (We give military discounts and Veteran discounts)! ASK US! Thank you, again, Angie's List Member! Management
daniel F.
01/2013
1.0
house cleaning
+ -1 more
see box above.
Description of Work: They would not come. They said it was too far even though their add said they serviced the zip code. I think your service is a joke and a waste of time and money
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$190
Response from Cosmopolitan Cleaning
Member, good day. My name is EB Scott, Owner of Cosmopolitan Cleaning, and you have the wrong company. I apologize for the lack of service you didn't receive from "Personal Touch . . ." We would love the opportunity to show you what Cosmopolitan Cleaning is capable of. Thank you. Eric Scott
Carol B.
09/2012
1.0
house cleaning
+ -1 more
Not as hoped
Description of Work: Could not get a firm date established for the service. Contact seemed very confused about why I called but set up a time that wasn't my best choice but then called to reschedule after my event date, so I canceled and got a refund.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Pat G.
07/2012
1.0
house cleaning
+ -1 more
unknown
Description of Work: I met Linda one month ago she said she was so busy she could not see come clean my house for four weeks. 4 weeks later she was a no-show. I gave her a phone call and no answer, so I left her a message. No return on the phone call, nothing. Unless Linda died, there is no other grade for that than F! What pile of crap.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Cosmopolitan Cleaning
I had a family passing and flew out of town, I had an associate call all my apt for that week to reschedule. I am sorry your phone number was missed.
Art N.
05/2012
3.0
house cleaning
+ -1 more
unknown
Description of Work: Cleaner missed anticipated date before Mothers Day due to a conflict. Comments that "our house just went on forever." We have a 4500 square-foot house that needed an overall clean. We paid for a six hour cleaning job which should have been more than enough to clean the entire house. Our linoleum floors were cleaned very well. Our linoleum floors covered 100 ft.² of the house. One floor of the house was cleaned pretty well. Unfortunately, we have a three-story house. Cleaner claimed she and her partner put in eight hours at our house. My kids (10, 12, and 16) and I could have cleaned the house in less than two hours.
Rating Category
Rating out of 5
quality
2.0
value
2.0
responsiveness
2.0
punctuality
4.0
Response from Cosmopolitan Cleaning
For the condition of the house, We did the best we could in the time that was allotted and even gave extra time free of charge, we do like to keep our customers happy if there is anything we can do please let us know
Rhonda S.
01/2012
5.0
carpet cleaners, house cleaning
+ 0 more
.00.Everything went great!!
Description of Work: Cleaned the whole house and did an excellent job. We moved out of the house and our landlord was really impressed with the cleanliness of the whole house.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Upholstery Cleaning,
Blind Cleaning
FAQ
Cosmopolitan Cleaning is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 4:00 PM
Tuesday: 10:00 AM - 4:00 PM
Wednesday: 10:00 AM - 4:00 PM
Thursday: 10:00 AM - 4:00 PM
Friday: 10:00 AM - 4:00 PM
Saturday: Closed
Cosmopolitan Cleaning accepts the following forms of payment: Check,Discover,MasterCard,Visa