Plumbline Services

What struck me and continues to strike me about the company is the way they work. They try very hard to get you to sign up for a year's service. They also push you very hard. They are extremely friendly and extremely responsive. They actually do the work. When they show up, there is tremendous amount of pressure first of all to sign a contract which I made the mistake of doing one time and will never do again. The other thing that this company seems to be known for is they will do the job they came to do, but they will continue to press you to do other things in your home and spend more money. It took one visit for me to figure that out. I ceased working with them after that. There are a lot of people who say the same thing. It's a little bit of a catch-22 because if you have an emergency they will be out here in a minute. They are very nice. It's a corporate philosophy that is a little hard for me to take. My guess is that there are a lot of people who get taken in by them and end up spending a tremendous amount of money with these folks.

We purchased a home in August that had many light fixtures that did not suit our furniture. The two electricians moved or replaced a total of eight lights and charged us $1200. Although the work appears to be done well and the electricians were obviously knowledgeable and competent, I feel we were charged way too much. I had them do the work anyway because we will have a houseful of guests for the holidays and I didn't want further disruption during their stay. The plumber was very personable but I knew his estimate was way out of line, and since the plumbing concerns were not an emergency, I sent him on his way.

They communicated well. They were professional. The price was not excessive. They provided good feedback. They were timely.

Plumbline has been my main contractor for plumbing for years. Most recently the plumbing fix involved replacing a water heater and kitchen faucet with garbage disposal. They come immediately when called for an emergency. They called before they arrived to confirm the timing. They quickly diagnosed the problem and involved me in the problem diagnostics as well as the solutions. They showed me how to find a serial number on a product and how to look it up on line. They showed me where I can find relevant building codes or tax credit information. For drain problems, they video taped the drain and then showed me the root system, which looked like spider webs, crisscrossing the pipes. They immediately assuage every fear about the problem being too technical for me to understand or my being overwhelmed by technical mumbo jumbo. Instead, they show me how to find information myself to confirm (or disconfirm - but this has never happened) their diagnosis. The technicians who come are friendly but very professional. They are always sorry to tell me when there is a significant ($$$) problem but also give me lots of options with their best estimate for what makes the most sense, financially in the short term AND the long term. They replaced the water heater with a much more efficient and effective model. Then they turned to the kitchen sink which had been "fixed" so many times before but never really stopped leaking. It would stop leaking from one place and then develop another leak almost immediately. The kitchen sink required a lot of work. The technician showed me all the problems caused by inferior fixes in the past. As with most problems in an old house, one thing is connected to the next thing by 10 or 100x. We ended up replacing all the fixtures, the garbage disposal and the plumbing. I could see for myself as the tech pointed out the problems and I could easily recall which of the many plumbing fixes had created the problem I was looking at. Other plumbers connected pipes that didn't properly fit or garbage disposals that had apertures on the wrong side or a faucet that protruded over the top of the window sill and could not turn into the sink. I assumed that all these cheap fixes were the best way to go. Finally, I had to have the kitchen kickboard and base of the sink replaced since it had rotten away. The contractor said to get the sink done professionally by a plumbing contractor and that is when I turned to Plumbline. Now I wonder why I did not call them sooner for everything?? The steady drip drip of my faucet is gone, the boards around the sink are dry, there is no bad smell, it is very attractive fixture without looking like a space ship. My hot water comes instantly. They call at 1 week after the fix and again within 30 days. I think my favorite thing is that they teach me how to look at my home. It doesn't have to be so frightening or nasty. I am treated so well, cordially, technically but not with the intent to baffle me with obscurity. I really appreciate these people. It may seem that you can do much better with a quick trip to a home fix-it store to DIY. I can say definitively that using Plumbline would have saved me thousands of dollars to fix these kind of cheap repairs and the aftermath of flooding or damages.

Service was great. professionalism, punctuality, etc. However, I just paid for 2 months of gas for one of their trucks. The price was over 150 percent as an after the fact quote was given. Outrageous. Not in this economy when competition is good for services. My fault for not having time to receive bids. Not again.

The gentlemen came out on time and were very polite while they were in my home. The prices were within reason. I give them all A's.

tech was very punctual and professional. I had plumbline install the unit so I had them back to service it, tech explained the flat rate pricing and explained that a "spring start up" was something like $250 and to clean the coils was an additional $200 or so dollars, since I wanted the unit topped off I reluctantly agreed to the spring start up. Tech fired up the unit, checked the pressures, looked at the evap coil in the attic, and reported to us that the unit was "a little low on refrigerant but it was too cold to try and add any" that day. so effectively I paid $200+ for someone to turn my ac on, try to sell me a service plan, and tell me something I already knew.

We were in a hurry and my roommate was freaking out because we didn?t know if it was an emergency. I called them, and the guy came out really quickly, and was professional and did the work well. The communication was not very clear, and that?s probably because my roommate?s car was stolen during the night. He charged me $700 and it was ridiculous in my opinion. I wasn?t pleased about that. I called the company back and complained a little and they sent me back $110. I called another provider afterward and gave him the details and he was just shocked. I knew that he might be biased with his opinion since he was a competitor. I checked with a few other electricians, and also went on Angie?s List, and there were a lot of reports saying pretty much that Plumbline was pricey. There was another outlet that we thought he had fixed, but it stopped working. I called him over and he said that he didn?t fix that outlet. I was very busy when everything happened and I had no way of knowing, but he did fix it for free. They were willing to make good, but I don?t like to work with someone that I feel needs policing.

They're overpriced. The guy did a good job but it seemed to take an awfully long time. He did good quality work. He was on time. After I hired them, I called a couple other places to see what they would charge for the same service, and I got several estimates that were lower. After I got the estimates, I called Plumbline back and they did take about $275 off my charge, but they were still higher than others, even after the discount. That's a plus for them, that they went ahead and did that. The work was good, I just thought they were overpriced. I might consider using them in the future.

I was informed by the very nice punctual and professional electrician that the box supporting my ceiling fan was not in accordance with current electrical code. He said he would need to replace it in order for him to work on the light fixture. I was absolutely dismayed when he told me how much it would cost. He said that there was a danger that the whole fixture could fall from the ceiling and injure someone if it was left as is. He had a binder that showed the breakdown of the cost of the work to be performed and indicated that the bulk of the cost was based on the cost of the very expensive bracket needed to support the fan. I had the work performed and initially the fan and light appeared to be operating correctly. Shortly thereafter the whole fan started to wobble and create a circular groove in the popcorn ceiling. I had to take the fixture down before it damaged the ceiling. I received a follow up call from Plumbline to inquire about my level of satisfaction. I told the operator that I was extremely dissatisfied with the work that was done. I was told a supervisor would contact me. It has yet to happen even though I called tonight and the operator confirmed this evening that "Karen" had been given the message. What really made me angry is that I saw a similar bracket at a home improvement store for 1/5 of the cost and that I had to have my handyman replace both the bracket and the fixture.

Good. They managed between me and my tenants and made sure to get all the necessary work done

Electrician (Andrew Olsen) was very prompt, professional in appearance and manner and very personable. Took time to explain what was wrong and stayed after he was finished to make sure the problem was corrected.

He didn't have a 75 gallon water heater on his truck, but by 3:30 in the afternoon the old one was out and the new one was in.

It was really good. I have had them out several times since the first time. They have always been very professional, nice, and trustworthy. They always explain everything they're going to do and always follow up to make sure you're satisfied.

They were very competent and they got the work done quickly. The price was reasonable and I was satisfied. I've used this company before and I've been happy with their service both times. I would highly recommend this company to others.

Frustrating, expensive, and I had to call them several times to get the work done.

The operation went smoothly. The only complaint is that the PRICE WAS EXPENSIVE. With that said, the technician was very professional, courteous, and quickly fixed the problem.

Called Plumbline, they had a service professional in within 4 hrs. Man was very professional and courteous. The lady that scheduled the visit did not tell me that it was fixed pricing and is based on a list of pre determined services. This ended up in me having a longer discussion with the service professional that showed up regarding the cost of the job. Once we had settled on a price everything went perfect after that. Work was done quickly and professionally. The final work looked clean and perfect. He took great care to make sure the pipes were all lined up properly and the joints were good and clean.

Excellent. Jeff checked the main pipes and determined that the clog was limited to the kitchen drain. He had the clog cleared and the garbage disposal running again within 15 minutes. Before beginning work though, he asked about any other slow running drains and I told him our bathroom shower drain was hardly moving water. He looked at it and determined it was primarily a hair clog. He showed me how to remove the stopper and how to use needle nose pliers to remove hair from the drain. After he finished the kitchen drain, he tagged all the water shutoff valves in the house so I would know where to go to turn off the water in an emergency. He also checked the house water pressure and determined that it was on the low side so he increased the water pressure to the house, which has improved water flow overall, particularly in the shower. Our sprinkler system has not worked for the past year, so I asked him to look at the outdoor plumbing section. That section turned out to be completely broken and needs a total replacement, for which he gave us a bid. The bid to replace the sprinkler section seemed high ($600), but the value we got for that day's work ($183 minus a $25 coupon) was outstanding. We hired Plumbline knowing that they might be somewhat higher priced, but we feel the value was worth it.

They were very helpful and timely and their pricing was competitive.

New faucet was installed but, installer unable to connect stopper to make it work. Clean and very careful with our carpet and area where worked, but price was too high in our view.

We noticed a sewer backup in our basement at about 8pm on Friday. Called Plumbline immediately. Since it didn't seem to be spreading, we told them to come out the next day. He was there at 9 am. The work proceeded as described above, and there were no special Saturday rates. Here's where it gets interesting, though. When he put the camera down our sewer line, he determined that it has a couple of spots where water gathers, and it needs to be replaced. This is an enormous job, requiring a 9' deep trench to be dug across our front yard, and potentially jackhammering the basement floor. If all of that is required, they told us it would be $9,300. I have gotten bids since then for the same work that were almost $3,000 less, but they can't get out here for 2 or 3 weeks. Moral of the story: if you need a job done right away, Plumbline is a good call. They are very responsive and will do high quality work. If you have time to get some estimates and can wait, you might want to shop around.

Plumb Line answered the phone (no machine!) and said they could come the next morning between 8:30 and noon. We had an overnite snowstorm, I figured they might run a little late, but the gal called at 8:15, said the plumber was on the way and to expect him in an hour. Doug Hammond arrived at 9:15, put on his protective booties and came in, assessed the problem,explained the solution and the fee, I approved the work and he had it fixed in no time. He asked if I had any other plumbing related concerns in the rest of the house, I did, he looked at them and offered advice and his professional opinion. He was very knowledgeable, kind and efficient. He explained the work he needed to do, did it and then explained the warranty on the work he had just done. It was a pleasure doing business with him. Doug left and 20 minutes later I got a follow up call from the dispatch gal asking if I was satisfied with the work! I recommend this company to Angie's List and everyone in the Denver Metro area!

They came out the same day I called. They had good ratings on Angie's List. I got bids for several other items but I thought the bids were way too high, so didn't do all the work I wanted and got an estimate for. During the work time, the service man told me that a valve was broken and needed to be replaced. When I really pressed him, he got it working and said he'd made a mistake. I think he was trying to get extra work and put one over on me. They charged $180 to drain my water heater, and I later realized that all he did was hook up a hose to it, drain and flush it. I basically feel they overcharged me for everything. I ordered the work done because the guy was there and I needed it done. I will not use them again because of the rip off factor.

After a pipe broke on the outside of our house in the middle of the night, they were able to send a professional out within an hour to take a look. The plumber gave a thorough estimate and explained everything well. They did the work the next business day and were professional, quick and again thorough. They fixed the pipe on the inside and outside of the house, handled the excavation outside. We were very pleased with the service we received.