Save Home Heat Company

This company has performed service and maintenance on my A/C and furnace for several years. In recent years I have noticed an apparent drop in the level of training of the technicians who are sent to perform maintenance. Each recent maintenance inspection has seemed to find new problems with the apparently working systems. This year, the technician informed me that my furnace, although only 10 years old, would probably need to be replaced, based on two measurements he thought indicated that the furnace was the wrong size for the house (never brought up before) and aging parts that would be more expensive to replace than just replacing the whole furnace. After expressing my disbelief, the technician agreed to go back and review the service records that he had not brought with him and talk to his supervisors. The company followed up with a call that the furnace performance was within historical parameters and there were no issues. Had I not been skeptical, I might be purchasing a new furnace right now.

Technician was on time, thorough, and knowledgable. I received a good value for the price.

It went just as described. Very professonial.

It was straight forward. I called to make sure the coupon was what I wanted, bought the coupon, made the appointment and they came and performed the inspection. Thanks!

They were a little late, but got right to work. Save Home Heat Co. thoroughly cleaned and inspected our furnace in a courteous and professional manner. In their inspection, they detected a fault with our furnace bearings which we can still get covered under the furnace warranty. If left unattended, it would have been very costly for us to replace. THANKS GUYS!!

john was on time and professional. i followed him around as he worked -- trying to learn about my furnace. he was helpful and patient, explaining in detail how to change filters and basic stuff most homeowners probably already know (i'm new to it all). i will definitely use them again.

New condo, everytime we turned on heat, smoke alarms went off and the condo smelled awful. They came and took apart furnace and fully cleaned, even taking a huge part outside to clean with air compressor. It was horribly dirty and loaded with dog hair that was getting burned up. They showed us everything as they did and explained allot. Everything works great now, no problems at all. They were very friendly, on time and very helpful.

We just bought the house and I didn't know much about the system so Jason offered to walk me through how everything works before he did our inspection and cleaning of the boiler and radiant heat system. He found a leak in one of our pipes while showing me how everything works and said it was a minor fix and could repair it on the spot. It was a good thing Jason was there because the leak could have turned into not having heat. Price was fair and time spent fixing the pipe was pretty fast. I would recommend this company again.

The service was timely, efficient and complete. I would definitely consider this vendor in the future.

I used an Angie's List coupon for an inspection of my heating/boiler system. The technician showed up on time and seemed very professional. He answered my questions, and seemed to give my boiler sytem a thorough inspection. He did not release the pressure relief value, which I thought was odd. He said they sometimes get stuck open, so it was best to leave them alone. At the end of the inspection, he indicated that I needed a very expensive spiral air purge eliminator (costing $750). I thought it was curious that he did not release the pressure relief valve, but then said I needed an air purge eliminator. Anyway, I did not completely trust this turn of events, and will definitely seek a second opinion before going forward.

What impressed me was Save Home Heat's rapid response to fix the problem and get their insurance company involved. The insurance would not cover the mold portion of the damage which was over $940, so Save Home Heat paid for it without hesitating. This is the kind of company that we should all like to deal with.

They were top notch from start to finish. They were clean and arrived on time. They were very clear about costs and I couldn’t be happier with them.

Went pretty well. They returned my call the following day and scheduled my service for that very morning. Steve arrived, analysed the work to be done, and went to his truck to get tools. But when he came back he said he was getting sick from a bee sting earlier that day (he's apparently allergic) and had to go home and medicate. I thought they would call me back to re-schedule, but after waiting a day, I called them and we re-scheduled for the next day, between 10 and 11am. When no one arrived by noon, I called to inquire; they couldn't find my order right away, and while they went to hunt it up, I got a call-waiting that turned out to be from the repair guy (Steve), who said he was running a bit late. Anyway, he finally showed up (a bit late again) and got to work and did a fine job. I got a bit scared the next day, when my lawn sprinklers stopped working and made a terrible racket in the pipes. I called the company, but they're apparently closed on Saturdays ... they do have an emergency number, but I didn't leave a message. Instead, I cleverly used the number from my caller id from when Steve had called, and tried leaving a message on it. I seemed to have gotten cutoff before I left all the details, but Steve actually called me back in just a few minutes. He walked me through a few things to try: first, double check the sprinkler pipe valve -- ok. Next check the main valve - it was on, but not fully open. He told me to open it up fully, which I did. I then tried the sprinklers while he stayed on the line, and all was well again! He apologized for not having fully opened the main valve. I didn't think of trying that seemingly obvious thing, because all my other faucets were working ok (though now that I think of it, a tad slower than normal). Anyway, everyone was happy at the end. Steve was very knowledgable, professional, friendly, and understanding. My only real gripe, was that the price seemed a bit high (even after the 10% senior discount). I had tried to get a quote from another company (Nautilus Plumbing), but they never returned my two calls (one to main number, one to cell number), so I only got the one quote -- right over the phone, because it's apparently a fixed-cost item. That and the fact that they could come over that same day, and that they had a good Angie's rating, convinced me.

After two days of the vendor coming out the leak started. We called the vendor back and they just told us we need another heater.

They were great - I love them! I love the equipment & they're great on service. The city had to come out & do an inspection. I wasn't aware I had to call them about it - This company got in touch with me to let me know that if I didn't get the inspection soon the city would charge me a fee. The people who come out are also very nice. I always have questions & they're very good about talking to me. I chose them because of the equipment they use & because they offer 24 hour service. Only real problem was that, I said I'd seen an Angie's List coupon & the owner said he was completely unaware of it but he gave me a discount anyway for another reason.

Everything went really well with this company. We were highly satisfied. I would recommend them.

Excellent service, would recommend

ProsCrew arrived promptly and started work right awayCrew had all necessary components, parts, and tools to complete the job with the exception of one length of PVC pipeCrew was courteous and respectful and took the time to answer my questionsPrep work and planning was completeFinished a two day job in one dayEstimator was technically competent and was the only one to claim to use the Manual J method for calculating residential heat loadsEstimate was substantially lower than othersNo high pressure sales tactics ConsCleanup could have been more thorough (found several sheet metal screws the painful way)Would have preferred routing the PVC pipes through the garage attic, however I did identify that as an acceptable alternativeThermostat leveling had to be corrected by crew supervisorTaping of insulation joints could have been neater Overall satisfied with the new equipment and installation

Got an Angie's coupon for this highly rated company. The very next day they had somebody out. This was a pleasant surprise since we were experiencing a record heat wave. The technician was very detailed in his work and the explanations he gave. It did need some additional work, adjusting the freon, but it seemed very reasonable and practical.

I have 2 complaints with Save Home Heat Co. When I first went there 2 years ago, they sold me a $250 plan to check and maintain the units. I never figured out what they $250 was for. The 2nd year I did not buy the contract. I have an older house and I had them come in and check the boiler. They replaced some parts and that was fine. The work they did seemed to be good. It was the information that I got from them that seemed off to me. Many of my questions were left unanswered. One piece of information that they did not tell me but that I got from another professional later was that I had air in the lines which was causing hot and cold spots. I would have expected them in 2 major visits to find something as obvious as that was a disappointment. I will possibly use them again.

Just fine. They were responsive and professional, showed up on time . Safe Home was always here in when planned, had reasonable prices and a very direct and simple way to address some of the issues that made plumbing this bathroom difficult. They were very professional, and we will use them again.

Larry from Save Home Heat showed up on time and was very courtious. He inspected the water heater and quickly determined that it wouldn't need to be replaced, but that it was adivsable to replace the thermocouple. He consulted us before he started the replacement work and provided us with the old thermocouple when he was finished. He also cleaned the dust, etc. out of the remaining portion of the water heater. The work was completed under the estimate we were given when we arranged the appointment (by about 10%).

The scheduler called back changing the appointment from Wednesday to Monday due to my medical condition. Over the phone the technician suspected the problem was a blown capacitor. He arrived exactly at the prescribed appointment time. The temperature in the house had climbed to 90 degrees with the A/C being out for over a day. It did turn out to be a bad capacitor. After the repair which took less than 30 minutes, the A/C vents were putting out cool air less than 65 degrees. I am extremely well pleased with all aspects of their service and will definately use them again.

They were on time and very professional. I like the way they honestly assess your needs. For example, last year they said the filter was okay; if they had told me it needed replacing, I would have been hard pressed to say no. Also, a year ago, I asked if they could run another water line off of my RO water filter. They said they could, but it would be cheaper to have the original provider do it. It's rare to get this candor these days.

The latest installation went very smoothly and professionally. The installer went the extra distance and painted the fake gutter conduit that hides the tubes so the installation looks very clean and professional. The unit is working great.