Save Home Heat Company

Not very happy with them. They installed a new Lennox last year and sent up their "best" installers. They showed up late, left a huge mess both inside and outside of my house, but worst of all, they didn't bother to check the gas supply line. I didn't notice that there was a gas leak until the next day (a Saturday) and by then, my entire basement was full of gas fumes. I turned off the supply line and then called them and left an emergency message about the leak, but they didn't show up until the following Monday. When the new technician showed up on Monday, he was shocked at the shoddy workmanship that the techs and had to completely replace the supply line. He assured me that the two techs that did the installation were "chewed out" by their manager. One year later, I had a duct cleaning company come out and noticed that the exhaust pipe was screwed into plenum access, so now I have two holes in my plenum. Unfortunately, there are no other furnace contractors that will service Lennox furnaces up in the mountains, so I have to use their overpriced service to have my annual servicing. I'd think twice about using these guys for any new install.

In November, our furnace started having issues. I contacted three companies via Angie's list. Save Home Heat was the first to respond and make an appointment. We are a little our of their range, so their was potentially a dispatch charge. Not only were they prompt, they called to see if they could come early and they did! Gabe went into our crawl space and checked the furnace. He diagnosed the problems, discussed them with me, and fixed them. Since service was needed, the dispatch fee was reimbursed. We have not had any problems since his repair and I really appreciated the fact that he answered all my questions, discussed what he was doing and had observed, and emailed a detailed invoice, with photos ($350). We ordered a Nest thermostat and made an appointment with SHH to install it. Kyler arrived promptly, discussed what was to be done, and installed the thermostat. Again, he was thorough and answered all of my questions ($200). There may be cheaper services out there, but we think such high quality service really pays for itself. SHH has an option for Pro Plan memberships that include annual furnace and AC tune ups, whole home electrical and plumbing inspection, etc. We plan to sign up for that in the near future.

The technician arrived on schedule and performed a major upgrade of our home electrical system, including replacement of our breaker box and installation of new circuit breakers to bring the house up to 2018 code. In addition, the technician improved the connection to the underground power feed from Excel to allow for expansion and shrinkage of the clay under our house. The technician was obviously competent and easy to work with. When the work was complete, he showed how to use the new features of the system.

Brandon was very knowledgable and I have no doubt would do a great job, but the proposal options I received were WAAAAAY off the chart expensive. Ranged from $8000 to over $10,000 for a 16 SEER Lennox. Maybe they use gold wiring instead of copper?

The cost quoted was extremely high. This work was for a rental property and I had to schedule/work over the phone. Technician was not very clear about what constituted owner approval and billed my credit card for an $800 deposit before I had the opportunity to respond to their quote. Small jobs are ok to do on verbal "approval", but when you're quote is for $5,000 plus you should expect that the owner wants to see a real quote that details some of the costs involved. They will probably pressure you into saying yes. I had my work done by another business for $1,117, much less than the $5,000 quote from Save Home. Now for the positives: I called and made sure my work order was cancelled in their system. They were polite and refunded the deposit quickly. They were very prompt and willing to provide service quickly. My guess is that they didn't want to do the job and would prefer to work on more expensive jobs, like installing central air. Summary: They seemed professional and they likely do good work, but their pricing and sales-capture methods were way out of wack.

They came as soon as possible the morning after I had to sleep on the sofa near the wood stove. An expensive part had to be replaced. When a zone failed even after that, the repairman came out that very morning to fix it, and replaced the malfunctioning part. The repairman was careful to explain exactly what went on so that I would understand the repairs and replacement parts he was proposing.

The service tech was very professional, knew his trade and had my boiler back up and running in very quickly. He answered all of my questions in clear understandable terms and even gave me advice on basic homeowner maintenance and checks. I feel confident that any future boiler problems will be handled quickly and correctly.

They were the highest of the quotes I got and really pushed this annual membership/maintenance package they have and tried to up-sell me on repair. I was misquoted estimates a couple of times. They were a little cagey about coming back out to tweak a repair to my satisfaction -- I asked for help outside of the 30 day warranty which is my fault, but they also tried to reframe it as a different problem. Hrm.

We work with this company for like 30 years. They come out semi-annually. We have a contract with them. We have used them for 35 years and we have not shopped around. This is our 3rd home that they have done our HVAC. They are responsive. They are very conscientious. They are very well trained. They are very personable. We have not had problems with them. They have been a little late sometimes on the twice a year cycle.

We work with this company for like 30 years. They come out semi-annually. We have a contract with them. We have used them for 35 years and we have not shopped around. This is our 3rd home that they have done our HVAC. They are responsive. They are very conscientious. They are very well trained. They are very personable. We have not had problems with them. They have been a little late sometimes on the twice a year cycle.

They come out twice a year, I have a contract with them. They come once in the Spring for the A/C and once in late Fall for the heater.

Very responsive to my call for help. Service man was at my front door about 20 minutes after I called. He did attentive, good quality work. The cost was more than I was expecting.

Our AC stopped working. We found Save Home Heat on Angie's list. A tech came out the next day and told us the compressor was going out, which he said caused the capacitor to fail. The tech installed a new capacitor and charged $438.00 for the part, trip charge and about 20 minutes of work. He said the whole AC unit would probably fail within a week unless we replaced the compressor, etc. He gave us a bid of $6061.00 for a new system. He then told us they would waive the $438.00 charge for the new capicitor if we purchased the new system then and there, which required a 15% downpayment. We've since had the unit inspected and serviced by a reputable HVAC company. They could find nothing wrong with the compressor or the system; and also told us the compacitors sometime fail for no apparent reason. That tech said their company would charge approx $150 for an new capacitor installed (including trip charge) and then gave us a quote of approx $3500 for the same exact unit and work (including the heat load calculation) Save Home proposed. Save Home are rip off artist - taking advantage of homeowners in distress! Be aware!

They answered the phone! Scott was very nice and put us on the cancellation list, luckily Dean was able to come out on the same day and was also very nice and all that needed to be done was to change our filters fortunately! We would use this company again.

Great. Nice guys, arrived on time, finished the work on time.

He came out on on emergency, but we told him the situation and we said we think it needs this part, and he said let me come out. He did come out on an emergency call but I can't remember what he charged, because it was on a weekend. He comes out and and he goes you're right, it's that part and I don't have it. So I think he said he could get it tomorrow or two days later or something, and then he would charge us another fee to come out, plus the part. I find that unreasonable. I said, no; to me, you came out, okay you don't have the part but you can go get it, and now you're gonna charge me again? No. I felt bad. He came out on an emergency, I get it, but now you're gonna charge me again and I told you what part you needed? He was fine; I just didn't want to be charged twice. Actually he didn't do anything; he just looked at it; he was here about 20 minutes. He did come out on an emergency and was prompt.

Great. They know what they're doing.

They worked out fine, and they did an excellent job. I have had them for a couple of years. They come twice a year. One is for the AC, and the other is for the furnace. I would give them an A, but their charges are high. I will not be using them again. I feel that they are too expensive. One worker came. The work took about an hour and fifteen minutes to complete. The area was very clean. It was just an ordinary check up. Can't say that anything really stood out.

They did a very good job. The salesman came out, told me what I needed and he gave me a firm price, along with a time I could expect the work to be done. Then when the time came to do it, I put down a deposit, it was like $600 or something. They sent out a team of two men and removed the old furnace from the crawl space, which is no easy task, I could tell you. Then they put in a new furnace, it took them about maybe 3 ½ to 4 hours. They cleaned up after themselves, it came with a full warranty. Everything was good, I’d do it again!

I was not there officially but the tenant said it went fine. The price seemed reasonable. The ended up fixing the issue really quickly. He arrived promptly. One person came out to the job. Prompt professional service.

The bid from Save Home ended up being a couple thousand higher than another company (who we ultimately selected) but aside from price, we preferred this one.

Great. Technician gave us a heads up that our air conditioner is getting a bit old and might need to be replaced in next few years.

Complicated story involving ups and downs with service for a ductless heating/cooling unit installed by Save Home Heat. This review is for the most recent (2018) repair (hopefully the last one) which was done professionally by Gabriel and at no charge. For any work on a ductless unit, I would request Gabriel again because after many technicians working on the unit, he did the most thorough job assessing and addressing the chronic problem with loss of coolant that the unit had been experiencing ever since installation. I appreciated that the work was done courteously, correctly and at no charge to rectify what had been an annoying and some times costly situation.

The furnace removal and Bryant furnace installation went exactly as planned. Brandon and his crew were both very professional and efficient! I will most definitely be using their services for all my HVAC needs in the future!

Tech was very knowledgeable and friendly. He did a full review and found about a half a dozen items that needed maintenance. He produced a quote that we will plan to schedule and complete at a later date.