My Remote Repair

Description of Work: Used My Remote Repair for computer tune-up.

Description of Work: Switched email service providers and my contact list was "lost". Hunted for days. My Remote Repair technician took less than 45 minutes to fix that problem, explain some things about gmail, add another process for me and clean up my computer. I am delighted with the service, the price, and most especially the quick response. I only had today to fix this problem. It is done!

Description of Work: My computer was slowly crashing. After Garry heard what was happening he told me I needed a new computer and suggested that I quickly go out and get an external hard drive and back up everything, which I did. I got a new computer, made a couple of mistakes on my own which Garry helped me through, and when I finally got everything straightened out with HP and Comcast I called him back. He explained what I'll need to do with various documents I had on the backup and was extremely clear and understood my limited computer capacity.

Description of Work: I was experiencing some hard-to-explain, hard-to-get-to-the-bottom-of type problems with software not downloading correctly and then being unable to remove same. By the time I called Garry I had fallen into the bottomless pit of rebooting and retrying and fixing one problem only to have another pop up. I was pretty frayed and I needed someone to help me fix it right away.

Description of Work: finally got a call and it sounded like the man was "helping me" while he was either eating lunch/dinner or he was doing the dishes. after a while i got so frustrated i hung up. what a waste of 100 dollars.

Description of Work: I had a virus on a desktop and needed to move all of my files and reconfigure my laptop. My email needed to get to work on the laptop, something that I had never been able to do before, and some other quirky things with the programs that I have.

Description of Work: I took my computer to a local service provider and what he told me frightened me. He said he would have to wipe it clean. I couldn't do that so I found this myremoterepair.com service and Garry completed the job in a short time to my complete satisfaction. The best result was I did not loose any information. My computer is running smooth and did not have to be wiped clean. I will recommend Garry to whomever I find that needs computer service.

Description of Work: computer clean up

Description of Work: My laptop was totally locked up. It had to be restored to original state using restore disc and assistance from tech.

Description of Work: Gary performed many software checks and fixes on my computer.

Description of Work: My HP computer with Windows 7 would not let me access Internet Explorer check my e-mail. I tried to fix the problem myself with no luck. Garry remotely accessed my computer and was able to fix the problem. He ultimately had to recover my computer to its original configuration.

Description of Work: Assist with computer back up after crash.

Description of Work: I was unable to connect to specific pages within a specific website.

Description of Work: My computer was having a lot of application hang and running very slowly. In less than 20 minutes he diagnosed the issue, which was pretty much that my computer was getting past it's useful life (I had suspected that and now had validation). He tweaked a few things here and there to help me get by until I could get a new one -- which I did very shortly thereafter.

Description of Work: Remote computer repair

Description of Work: After receiving the details of the startup problems I was having with my laptop, he performed a scan of all systems, recommended changes and then installed them with my permission.

Description of Work: About 2 months ago I purchased a new Dell computer from the Dell website. Am very happy with the computer. However Dell wanted “an arm and a leg” for software services for one year which even had a restriction as to how many times you could use their services in that time frame. I am a Sr, Sr citizen widow and light years from a geek and knew I’d need help down the line based upon past experience. ANGIE’S LIST TO THE RESCUE AGAIN!! I did a search for Computer Services, hoping for a reasonably-priced computer repair service. I found one I really liked where my computer could be repaired remotely from Colorado – It is Garry Robinson and his website www.MyRemoteRepair@gmail.com. He has an A rating all the way on Angie’s List with Angie’s Super Service Award for 2011. You can call him and get a free consultation and his prices are modest compared to other services I checked out both locally and on Angie’s List. He said for small jobs that don’t take long, he might even charge $20-25. That’s as opposed to his normal $40 per ½ hour rate on his website. He’s been doing computer repair for 11 years and remotely since 2007. I was hoping I wouldn’t need to call him for a long time, but unfortunately a few weeks later I did. Some friends of mine had problems with a hacker getting into their computer and sending over 80 emails out to friends, I included. After that it seemed my computer was slowing down including my AOL account. I had a couple other things that concerned me also. Rather than take any chances I called Garry on a Friday afternoon and left word. He called me back on Saturday morning and apologized for not getting back to me sooner. On Friday he’d been quite busy attending his son’s graduation from college. He asked if I could wait until later in the day on Saturday as he had some people scheduled ahead of me. I asked if there was an extra charge for Saturday work – he said No. He also said because he has some health issues, computer repair is his full time job and he often does the work 7 days a week if the opportunity is there for him. Basically I said I was in no hurry. So I made an appointment with him for later in the day.

Description of Work: Basically, my system became so corrupted, everything Gary tried did not work (was not his fault, I had a hopeless case). So, Gary and I had to wipe out the system (it took 24 hours, again not Gary's fault) and re-install. Once that happened, I had a brand new computer. Thanks Gary!!

Description of Work: Gary worked on both of my computers and my printer. He was magnificent! I would have been a nervous wreck for someone to have come to my home to work on the computers. He did everything remotely and spent 1 hour and 40 minutes and only charged me the $49.00 coupon rate. His hourly fee for continued service is very reasonable and I don't have to go anywhere with computers and wires and stuff! I am not a computer geek and for me he is the perfect answer. I recommend him as the answer to people who wish they a had someone they can trust to help them. And he talks to you on the phone and answers all your questions not like some services where you have to type all your questions and the answers come back typed. Superb experience!!!!

Description of Work: Was having send/receive issues with email. Could "receive" in either Windows Mail or Yahoo webmail but could only send in Yahoo. As Windows Mail was our preference, the send/receive issue was annoying and unproductive.

Description of Work: Garry provided great, professional service. He assisted me in getting my computer running smoothly again. He responded the same day and my problem was resolved very quickly. Thanks!

Description of Work: He checks my computer every few days for virus problems and security problems. He assists me with my operating systems. He works on an hourly basis. I have been using him since January of 2012.

Description of Work: Called and setup appointment. Gary called at the agreed time and immediately started working on my computer problems. When finished my computer was running up to speed again. He advised me to use a coupon that he had in Angies List. Very friendly and capable. Extremely pleased with the services.

Description of Work: Gary went into our computer remotely after I went into an internet site, and put his internet name into it, and then entered, and he was able to take over our computer remotely, and you can, then see him moving the cursor around. He went in, and checked our computer for viruses, and then put in a free new antivirus. Scanned our computer for viruses, which took about 45 min, and when he needed to work on computer we would hang up, and then when he needed for me to log in again, he would call me back, and if I needed to do something, he will walk me thru the process, and was very patient, which I appreciated, since I am not real computer savy. He would have me hang up a few times while he would continue to work on computer, and then when he was finished, he would test it, and then have me test it, to see if I was satisfied, which I was, because our computer moved from site to site very quickly like it used to, even though our computer is 8 yrs old, which saved us from having to buy a new computer, which we do not want to have to do since we do not use the computer to much, and do not care, for a new fancy computer they sell now days.

Description of Work: I was not able to install adobe flash player and there were extra pop up windows that I couldn't delete. Gary called as soon as I purchased the service to set up an hour long appointment. He actually worked longer than the 60 minutes for no additional charge until he had the computer functioning perfectly.