Master Blaster Plumbing & Drain LLC

He was absolutely horrible. It was ridiculous.

I needed immediate help since its my kitchen sink. They responded immediately. They called about half hour before he came. very efficient and professional. I really appreciated it. and I thought the service was well priced

We called at around 9:00 AM on Sunday and he arrived within the estimated arrival time at around 10:30AM. He removed the toilet, pointed out a small repair that needed to be done, he offered to do it, but also explained what needed to be replaced so we could do it ourselves if we preferred. He then cleared the pipe all the way to the main sewer line and replaced the toilet. The next day we noticed a slight leak with the toilet and the same person came out on Monday and fixed the problem that was causing the leak. Throughout the whole process they were very professional and on time. We felt the price was very reasonable especially considering they came out on a Sunday of a holiday weekend.

They were prompt, professional and despite the complexities encountered by the age of the house and plumbing Joe stayed late, came back the next morning and got it done. We were very pleases!

Greg in the office called me at work about 45 minutes before the plumber (Manny Garcia) was due to come to my home. Manny showed up slightly ahead of schedule; he quickly assessed the situation, then told me what would need to be done. He very quickly replaced the leaky pipe, all in slightly more than an hour. Manny was very efficient, and I was very impressed with him and Master Blaster itself, and will definitely recommend them to family and friends. I had expected the bill to be much higher than it was, so was thrilled overall by this experience.

They came to my house and said that they wouldn't be able to do it because my house was too large. They were very honest, professional, and corteous. I would definitely recommend them to others.

Called for appointment; plumber was available soon; arrived on time and successfully unclogged drain; plumber was pleasant, professional, and quick.

in See above. This may all be my fault for not knowing how long my line is, but overall I will stick with the company I have been using for many years. Another case of "you get what you pay for". I might add this for those of you who are going to have a camera run in your line - have them turn on the "locate" feature so that when the line is under your yard and they see a problem area you can go outside and see where it is. I will explain: When they told me I needed a $5000 excavation, we were outside. I asked them where the portion of the line and was directed to a certain place on the sidewalk. In a few days when I had digested what was going on, I called to discuss the matter with the camera guy. It would be his company that would do the work. As you saw mentioned above, he had no referrals. In our discussion I asked him how they knew where the problem line was and he said he had used as a reference an "X" on the sidewalk to locate where the line went into the street. I questioned that because in our neighborhood, the "X" is the property line. I asked him if he could be more accurate and he said that all he had to do was turn on a "locate" feature on the camera. I asked him why he did not do it in the first place he said it was because the sewer cleaner had not asked him to.

Everything was explained to me of what the problem was and what it would take to fix it. I was given a cost for this and I accepted the proposal and the Master Blaster Plumber took care of it. He had to snake the lines from my washing machine drain pipe. That was clogged with lint, etc., which was why my sink had been backing up.

My first surprise was when they said that they could make the appointment the same day. After my mistake with my own phone number, they still agreed to come that evening. Joe arrived as planned around 6 PM, with no after hours charges - it wasn't an emergency, but I did want to get this done. As he dug into the work, I became very glad I had a professional to do it, since it ended up involving sweating a copper connection. He fixed it so that the next time (these need replacing every 10 years or so), it will be a much simpler replacement. He was able to use one of the two versions I had purchased and finished up in about 90 minutes. He was very professional, laying out his own work mat and keeping things clean as he went. I then showed him my toilet issue and he discovered a cracked fill pipe that I had not detected - but since he had another appointment (at 8 PM) we made an appointment for the next day. The next day, he arrived with the correct parts, disassembled the tank, replaced ALL the parts (especially the rusty bolts) and the toilet now works great. I definitely recommend Master Blaster and will call them again for plumbing jobs that are over my head.

The price was very reasonable and it was $4100. We had about 30 feet of back yard he had to go through. What really impressed me was that he was out here every day until the work was done checking on things, even though he had hired a separate crew to dig and all of that stuff. He made sure everything got done right. The crew had a couple of different things like the TV line and stuff that was damaged and he made sure someone came out and repaired them immediately, so we were completely impressed with him. There was a blizzard in the middle of the work and he knocked a $1000 off the price because of the delays. We also used them for some more different little plumbing problems throughout the house because when somebody was building their house through a hole they threw a pipe with nails and stuff. He came out and went through the whole house with us and told us about ways of how to prevent future damage and helped us identify things that we did not see as plumbing problems. He was wonderful and we got it all fixed up.

I thought I needed a jet blast and they told me it didn.t look bad to them

They did a pretty good job. The brought in a huge front end loader to fix the problem. They did it fast. My only problem was that there was no communication pretty much at all. Once they got the credit card number, they did the job and left and didn’t even say goodbye at all. They dug up some sprinkler piping and left that in the yard so clean up was not very good.

I will be using them forever. They were very good. They were very punctual. They were reasonable in their pricing. They did everything well. They were wonderful. They were here in half an hour the first time. They were wonderful. I would definitely use them again in the future.

He did a good job. I was pleased with the work.

He was very good. He came when he said he would come. He stayed and worked on the drain until it was totally unclogged. He was 15 minutes over an hour and instead of charging us for another hour or half hour, he just waived that. We would use him again.

It went very well. He was very professional, thorough and clean. He did an awesome job and went above and beyond even though it was a discounted service and didn't cut any corners. They offered a warranty, which I was very pleased with as well.

On 12/5 a pipe in our bathroom froze. It was in the middle of a snowstorm, but I called Master Blaster & they had Manny at my door within three hours. Manny examined the pipes, and said because of the construction materials used, he couldn't thaw them, but that we would have to wait until they de-thawed. He walked me through the process I would have to follow, which was rather complicated. Then, because he wasn't able to help, he declined to charge me anything. Later that evening, as I was putting his recommendations in place, it got confusing. I called the dispatch center, and they not only walked me through the process again, but even got online to try & discover more information on my particular plumbing setup, tried to call the water heater manufacturer on my behalf, and conferenced in Manny from another job, then stayed on the line while I went into the basement to try and implement all this. Then, two weeks later, we had Manny come out again to look at the water heater due to possible mis-installation on the builder's part. Manny examined it and talked us out of the money Excel had recommended we spend on changes to the water heater setup. He explained in detail how he could do the job, but also explained in detail why he thought we would just be wasting our money. I appreciated his honesty, and will not hesitatae to call Master Blaster again when & if I have more plumbing needs.

I had them over and it actually turned out to be a really crummy experience. My husband called and complained and said they would fix it for $350. We said "Excuse me?" and they dropped it to $250. Then they dropped it to $180 and we said "Excuse me?" again. They dropped $200 in just a few minutes. My husband called and eventually got the CEO of the company on the phone. He sent out his top plumber to fix everything for free because of our bad experience. I had a really good experience with them, not the first time around, but they ended up fixing both of our bathrooms and not just the one. I would say that they have excellent customer service and very good management.

Had to leave message but call was returned promptly. Set appointment and worker arrived as scheduled and gave estimate and another appointment was made for following day for work to be completed. All went smoothly and everything was done as required.

It was sort of a medium experience with the company. The work was okay for the most part, but one problem I had was that all of their crews were subcontracted and there was only one English speaking person on the crew. When I asked them when they laid the sewer out to the input in the main line, I asked them to make it a certain height and it didn't happen. I think it was because of their language skills.

I came home from work on Wednesday evening and found I had no hot water. When I walked into the livingroom, I also found that the pilot in the gas fireplace was also out, but I did still have the furnance which was the necessity at that point. A friend came and lite both applicances the following evening after work. As soon as he drove out of the driveway and I came back into the house, they were both out again. The following morning because of my concern and being unaware of where to turn, my friend looked at Angie's List and suggested I call Master Blaster Plumbing which I did. The dispatcher was extremely nice and helpful (I didn't get his name). He told me from what I had described that it sounded like a gas pressure issue to the house, and he said he could send someone out, but he suggested I call Xcel to avoid a service cal, which I appreciated. I spoke to a lady who said she would put in a service call. The Xcel repairman was supposed to call me so I could meet him at my house. I had left my desk for a brief time, and when I came back, I had a message. The repairman had been to the house. He said the pressure was fine, that I needed to call a repair company. I again asked if he knew why both applicances would be going out at the same time, he told me that did sound suspicious. He further went on to say he was busy with real gas issues, and didn't have time to go back. He told me if I was still concerned or if I thought there were additional problems, that I should call in another service call to Xcel. He went on to tell me he didn't know if he could get back out to my house before the end of the day, as he was busy. This was a Friday. I said fine, I would call it back in. My prior home was a new purchase and the gas fireplace was installed incorrectly which emitted carbon monoxide back into my home, so I was very concerned about another gas issue. After I called Xecl back, I also decided to call Master Blaster back and see if they could put me in at the end of the day in case I didn't hear back from Xcel. The dispatcher said I don't want you to wait, I'm going to send someone out there right away. He said it was his top person in this field. Manny came out and looked at the hot water heater. He found that indeed the gas was fluctuating into the house. He did also find that the thermocouple was very close to burning through which would have required another service call. He asked me if I wanted him to do that while he was there. I said yes. When he was leaving to go get the part, he met the Xcel repairman. He told him the gas pressure was fluctuating, and he started to challenge him. Manny said he could come and look at the testing meter himself if he would like. Needless to say, the Xcel man finally changed the gas meter which was at fault. All of the gas applicances now stay lite, including the furnace. If Manny wouldn't have been there to convice the Xcel repairman that the meter was indeed the problem, I probably would have been without hot water the rest of the weekend until I could have gotten someone back out. Manny was extremely courteous, professional and explained everything to me. I felt very comfortable with him and am extremely confident in his work. In fact, he even told me to feel free to call if anything should arise, which I knew it wouldn't. I would highly recommend Manny Garcia and Master Blaster Plumbing & Drain any time and intend to do so. They listened to me and knew there was a problem. Service provided for Judy A.

I've used them about 4 times over the past 4 years. I was extremely satisfied. They do quality work and I can trust them to do what is necessary and not more. They get the job done right the first time. Their communication was clear. They were there as scheduled or I was given adequate notice that something needed to be change.

They know what they are doing, they are quick, and reasonably priced.

.After noticing the leak in my ceiling, I called MasterBlasters right away expecting to make an appointment with them for the next day. However Joe came right over to my house, found the problem in my ceiling and, needing parts, suggested we wait until the next morning so he could get the items he needed. He temporarily stopped the leak that night, then promptly returned the next morning at 9 am and replaced the broken section of pipe that was causing the problems. On Saturday night he professionally told me their charges, what he would have to do and how he was going to do it. After all was done (close to 3 hours of work counting his visit on Saturday night), he charged me for 2 hours of work that was very professionally and skillfully done. Joe was not only very professional, and a skilled plumber, but was extremely personable. We were able to talk about football the whole time he was repairing my pipe. P.S. He knows his football as well as he does his plumbing. :)