Master Blaster Plumbing & Drain LLC

Overall, it went very well. Eric was very knowledgeable and easy to work work with. The office called before the appointment to let me know of any updates to the schedule. I'm very pleased to have the problem solved so quickly and easily.

On the day of the initial repair, the plumber replaced the old toilet with the new toilet seemingly with no issues. Shortly after installation we noticed that the interior water pipes were rattling with pipe hammer and was very loud. A few weeks passed and I called the plumber early in the week and scheduled an appointment the ensuing Thursday for a two hour window between 1-3pm. Unfortunately the plumber did not show and I was told the appointment didn't make it to the schedule. I rescheduled the appointment for Saturday and was told the plumber would show up at my house at 11:00am on the dot as the first appointment for the inconvenience of missing Thursday. Unfortunately this did not happen. At 11:30 I received a call from the dispach inicating the plumber would was running because he was at another costumers house but would definitely be at our house before 1:00pm. At 1:15 still no plumber, so I called dispatch and was rudely told "I told you he was running late, he's on the road, should be there any minute". One hour and 15 minutes later the plumber showed up. Just before the plumber showed up I called to say that I could no longer wait, and that I needed to run out. The dispatcher had the nerve to tell me I would be subject to the service charge if I "canceled" the appointment. I asked to speak to a manager and was told there was none available. The dispacher was incredibley rude, unprofessional and lacked the type of customer services I woud expect. At one point she asked me if I was a "paying costumer" almost to imply that the issue they caused was a lower priority that new clients. When the plumber finally arrived he looked at our issue and actually laughed, "this is really bad, I've never seen anything like this"... And then handed me a quote for $450 worth of repairs. All in all, this company lacks professionalism and I would expect much more given their high ratings on Angies List. They are very high priced and don't seem to have the "can do" attitude. If you like unprofessional plumbers that lack professionalisim and are over priced, these are definitely the plumbers for you.

Bottom line is that we believe we were WAY overcharged. Early in the week, we ordered service for a two toilets, one of which was running a leak that was damaging the ceiling of the bathroom below. We could not get service for several days, which should have tipped us off to problems. When the assigned day came, a Friday, they called and postponed to the following Monday. (Another tip off?) When the plumber arrived on Monday, we described the problems with the two toilets---a leak in one and water running in the other. The plumber fixed the leak but not the second toilet. When we discovered the oversight, we called back, and the plumber paid a return visit. The work on these two toilets was relatively minimal and the need for the return visit was the plumber's fault, but we received bills for two separate visits. The total was, to say the least, very steep.

We are very pleased. They came right away and did a great job. They did tell us that they wanted to send someone to take pictures of the sewer, but nothing has backed up since they were here. We are very pleased with the price. They came within an hour.

The plumber came on time and cleaned out our drain in about a half hour. He was very pleasant and did a great job. We have had no issues at all with the drain. I would definitely recommend them again. The only thing you need to know if you use the coupon is that the company will not call you to set up the appointment as stated on this website; you need to call them to set up the appointment.

At my request, they came to service my toilet which was constantly running and making noise. They replaced the inner workings of the toilet and at the very end said, "This may not fix it, if not you will have to replace the toilet and I can do that for an additional $350 if you buy the toilet." It would have been nice to know that fixing it was not the best option before I spent $236.53 on a fix that he had no confidence in.

They were very punctual and professional. Joe cleaned the drain and Peter video scoped afterwards. They were both friendly and cleaned up quickly.

I appreciated his professionalism and honesty; would use again and recommend company to others.

Requested plumber come out to inspect floor drain in my 60 year old home before I attached a humidifier drainage tube to it. The service provider looked through the grate and told me it was probably broken and recommended replacing, and provided an estimate for approx $3000. He did not even bother to take the cover off the drain to inspect completely. I have since determined the drain is functioning properly, and am glad I didn't take the advice of this supposed professional.

Two old, non-standard external faucets had to be replaced. Because they were so old, the plumber had to go to a local True Value to get replacements - nothing in his truck even came close. Then, when he tried to remove the second one, the pipe broke - INSIDE the wall! So he had to go back for pipe. I do not blame the plumber for these things - this is an old house, and was pretty non-standard even when it was new. In replacing the pipe, the plumber also insulated the portion of pipe that stuck out of the wall, without being asked. He also positioned the new faucets in a much better way, making them much easier to use. In short, he was courteous, professional, and never so much as blinked at the various problems as they came up, just got them fixed. My only complaint is that the $66 discount I had purchased from Angie's list apparently did not apply to the service performed . On top of which, the price was a little high. However, knowledgeable, professional plumbers are getting very hard to find. I will definitely be calling them back. I just won't buy any more "discount coupons"...

Was having issue with toilet running and making noise. Had them out to confirm what my problem was. Did confirm the problem was a bad flappers on 2 toilets. Said they could do a "partial re-build" for $350 total. Went to home depot myself and bought new flappers for $6 each. Took 5 minutes. Problem solved. Saved $337.

There were a few minor inconveniences and issues with the job itself, but I don't have huge issues with the work which was performed. I'm glad I had a ladder that Master Blaster could use, along with an extension cord, and some soapy water, since they didn't have those things and needed them to perform the job. In addition, when they finished the job I had some clean-up to do, they got some paint on my door, they didn't replace the cover of our fireplace (which was a bit of an issue with a toddler running around and only my wife at home), and they failed to light the pilot on our hot water heater when they finished the job (so I had to venture to my basement at 5am dressed in a suit and after taking a cold shower, so my family would have warm water on a very cold day). All of these were inconveniences that led to B grades in the categories of the work performed (instead of A's). They did get the job done though, so I didn't have a real issue with the work itself. However, the biggest complaint that I have is the cost, which is an issue with Master Blaster (the company). I knew it was going to cost some, but I feel I was grossly overcharged. When I asked for a quote over the phone and/or from the technician, I was never told that their hourly rate was $209 per hour. $209 per hour! That would equate to a $435K salary! My doctor and lawyer don't charge me that much! After the job was finished, I called around some more, and found out that independent licensed plumbers charge closer to $100 per hour, which is much more realistic. So while I was told initially that the work was going to cost $836 for labor, I wasn't told that the estimate was only for 4 hours of work (they made it seem like it was a really big issue, which led me to think the $836 estimate for labor was more like 8 hours). Halfway through the job, they had to tack on another hour to the estimate, which is where I saw Master Blaster's hourly charge of $209. So in the end, I paid $1,045 in labor for a 5 hour job (that probably took a bit less than 5 hours). When you add on the service charge of $60, that's over $1,100 for 5 hours of labor. I didn't have a big issue with the $400 in parts (they probably marked those up some, but that's not a huge deal to me as that's expected). But over $1,100 in labor for 5 hours of work is a lot. I will NEVER use Master Blaster again. Next time, I'll ask around for an Independent Licensed Plumber, and find a much more reasonable hourly rate. Because any plumber could have done the work that Master Blaster performed (and maybe someone else would have even lighted my pilot light so I didn't have to take a cold shower). But they definitely wouldn't have charged me so much money. It's a shame that Master Blaster showed up first on my Angie's List, just because they're a corporation versue individuals. I won't make that mistake again.

He did not get back to us as promised with a bid for work he recommended (up to $10,000) to replace pipes he said were very damaged. Upon review of video he provided the problems were minor and we actually needed to just a few pipe replaced. Even with that work, it could awhile (2 years), I was disappointed that he did not follow through and recommended very expensive work. I would not call them again.

Kitchen sink was draining very slowly and leaking from drain pipes under the sink. The plumber snaked the drain and removed the grease that was clogging the pipe. He showed me where the plumbing had two right angle turns that appeared to be the location of the clog and explained how the plumbing could be altered to make the angles less sharp. No pressure, just information. He resealed the pipes under the sink and cleaned up after himself.

It was a great experience. Eric came over on time and ready to work. I showed him the problem, it took him a very short time to run a snake and he spent the majority of the time testing the system for leaks. So far no leaks and my stuff drains great. Thanks for the help and the great price. I will use them again.

I did not have a problem with anything but the cost. It was a set amount without regard to the time actually worked. It did take longer than I expected but i still had sticker shock. I asked what the coupon applied to and was told that it covered him coming to my house whereas I had expected the value of the coupon to be deducted from the bill. It made me feel like the coupon had no value.

He did a great job and was very professional. He was on time for the work. The hourly cost was high.

They were really good. They were prompt, courteous, and knew what they were doing. He was a nice guy.

I had previously used Master Blaster when my water main broke! I did not know I had a water main break; I only knew that my water heater was shaking loudly and my sprinkler system control was gushing water. A disaster. I called Denver Water, and they came looked at things and had nothing to say except they could turn off the water. I called my sprinkler guys and they suggested I rely on a good plumber, not Denver Water. Master Blaster came and they examined the problem. They explained everything that had happened by pointing evidence on my front lawn. They explained what they were going to do and gave me a price, which I later found was completely competitive and reasonable. They worked neatly, without damaging my lawn. They kept their work area small. In a couple of hours, they had pulled a new copper pipe through my old galvanized and lead (!!) pipe, to completely upgrade and fix my water main. I was very happy with Master Blaster and would recommend them wholeheartedly for small and large jobs.

I called this company because they were so highly rated on Angie's Listed. We had a musty/bad smell coming from the plumbing in our bathroom and we needed someone to explain to us what the options were for troubleshooting the problem (e.g. scoping the pipes, etc). After telling us someone would be there in half an hour (which was a pleasant surprise), the guy showed up after an hour and a half. The guy then walked in and said he couldn't really smell very well and had no idea what the problem could be. After 20 minutes on the phone with someone, he had some suggestions to smoke test the pipes or scope with a camera. That was helpful, but the cost was very high ($800 for a smoke test, $79 to scope with a camera, which was probably reasonable). The guy was nice enough but did not seem to know what he was doing and the responsiveness from the company overall was disappointing.

When I called it was almost an emergency because the sewage was overflowing out the vent pipes on to my lawn. I had contacted several other companies and Master Blaster answered right away and had some one at my door in less then one hour. The two guys were very professional and really cared about solving my problem. They spent an hour or so cleaning out my super blocked main line. They had to use a 3 inch blade to cut through the roots that had grown in the line. They fixed my problem and were very clean and left no mess which I feel that is amazing. They also advised me of a product to get to help with the roots which was nice.

The leak was stopped, but now I am not able to switch the flow from tub to shower.

There was confusion on the window of time that the technician was to arrive. I requested 8-10 am and received email confirmation prior to the appt. I specifically requested that window as I knew there were multiple issues to be addressed and had to take someone to a doctor's appt at 1. At 10 am I was just about to call when a woman called to tell me that the technician would be there at 11. When i mentioned that the appt time was for 8-10 am, she was adamant that this was incorrect (despite my having email proof). No apology for any miscommunication. I do understand that mix-ups and miscommunication can happen, but an apology and appropriate tone of voice can go a long way. When the technician arrived, he was great and did absolutely everything he could do to make sure he was finished in time. He did a great job and was very diligent in answering questions and really hustled to get the job done without compromising quality. He made sure I was aware of the cost involved and that I approved each item. He more than made up for the confusion surrounding the time crunch.

Overall. my service went well. We had a bit of a "rocky" start as my original appointment was scheduled earlier in the week. Joe arrived at the initial appointment approx. 1 and 1/2 hour late. Originally, I was disappointed but Joe explained that when he is with a customer, they require his full attention and sometimes the task goes longer than expected. He treats customers with attention and respect. I appreciated his candid and honest response and the fact, that the customer matters. We rescheduled for Friday, October 19th. Joe was near to on time and performed the services requested. He was informative and thoughtful about my concerns and questions. He explained everything thoroughly. The work was done timely and done well. What really bothered me about this situation is I bought this home brand new seven years ago. Being a grandma and the only human in my household (LOL, LOL) I expressed my concerns about the potential for future problems (as I am known to be a worry wart from time to time). Joe calmed my worries and concerns to include stating his work carries a one year warranty. Although I have not been able to use the shower just yet because of drying time for the caulking, I am confident everything will work just fine. I would strongly recommend this organization and if possible, ask for Joe.

Our kitchen sink was backed up and my husband was going to rent a drain snake from Home Depot to do it himself. I went on Angie's List and found Master Blaster--Home Depot would cost us about $50 for the rental; Master Blaster was $79--we decided it was well worth the extra $29 to know it would be done the same day with a guarantee and my husband would not have to make a mess or get frustrated. Eric came out on time and was done in less than an hour (maybe even less than 30 min). Our drain is clear and works great. Thanks and we will call again for our main drain when the roots from the tree out front clog it.