For more than 20 years LeapFrog Plumbing has served Contra Costa and Alameda Counties. We’re a family-owned business that provides top-quality plumbing services to residential and commercial customers.
Description of Work: They did a plumbing job under our house. We were very pleased with the job. I would recommend them to anyone.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John C.
06/2016
5.0
small appliance repair
 + -1 more
unknown
Description of Work: We had two plumbing leaks in an upstairs bathroom. These people came when they said they would and remained until the job was finished. However, because of the complexity of the job, several trips were necessary and had to be scheduled around other workers. We also used them to replace our kitchen sink (not involved with the leaks). This job turned out to be a longer job than any of us expected since the old sink had be installed with a large amount of caulk. The price for this part of the service had been settled before the job and did not change. Ian and Gordonwere pleasant to work with and the office staff were also.
Rating Category
Rating out of 5
Yes, I recommend this pro
Martha J.
02/2011
1.0
drain cleaning, plumbing
 + 0 more
When there is a plumbing problem, it is usually a big one. They advertise 24 hour emergency service, but with calls not returned it really doesn't matter.
Description of Work: I called them at 12:09 pm on Friday, 2/11/11. It is now Sunday (2/13/11) and they have still not returned the call. Fortunately, I decided not to wait and contacted another provider from the list.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Amba A.
01/2011
5.0
drain cleaning, plumbing
 + 0 more
The plumber inspected my sink, removed the stopper and proceeded to plunge the sink until the sink worked properly. He also inspected my pipes and gave me a suggestion of a product I can use to keep my pipes clear.
Description of Work: Bathroom sink unclogged.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$114
Viola L.
01/2011
1.0
drain cleaning
 + -1 more
I telephoned about noon this morning and was connected to what I could only assume was A Wright Plumbing. I The 800 number that was listed went directly to another line that showed no identification tht this was A Wright Plumbing. I know this was probably a bad idea but I took the chance that it was the plumber's number. I had gotten the referral off of Angie's List and I REALLY needed a plumber. We waited for about a half hour and finally I called another plumber when we did not hear from them. From the non responsiveness of this company I cannot grade it higher than F in my book. Sorry.
Description of Work: I was very disappointed with this plumber since no one ever responded back to me either by phone or e mail. I have no idea about his service or cost since no one ever responded to my phone call message.
Rating Category
Rating out of 5
responsiveness
1.0
Response from LeapFrog Plumbing Inc
I am very sorry for the lack of availability on Saturday. Unfortunately I will have to do some research on an 800 number that is listed somewhere since I have never had an 800 number, I am unsure of what number you were calling. I did receive an email this morning and did respond to it before seeing this report. As a small business just my husband and I there have been times that we choose to take a weekend with our family. I have gotten two bad reports from Angies List now that are all in all the same complaint you have that we did not respond. Again I am very sorry and hope you will give our company another chance to show we can offer a great experience. I understand that the this was an inconvenience for you and I am sincerely sorry for the issue that arose. I will do some research on the phone number to see what phone number you found and where it is routed to since I again am unaware of the actual 800 number that you were calling. In my email I also offered you a $40 discount on a future service please know that it will apply to any work you may need in the future. Thank You, Elinor Wright Owner A Wright Plumbing
Crystal K.
10/2010
5.0
plumbing
 + -1 more
Overall positive experience, though I totally forgot to use my $25 Angie's List coupon.
Description of Work: I called in the morning to ask if someone could come to my home to fix a broken shower valve. I was given a 2-hour window, between 11:00 -1:00. JC showed up promptly at 11:00, diagnosed the problem, and because my shower is 17 years old, he had to locate parts. He found the part and was back within an hour. He installed the new part within 20 minutes, and now our shower is working again. I was pleased with the quick response and the quality of the work. He even gave me some tips on locating parts for my old Kohler fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Shary R.
09/2010
5.0
plumbing
 + -1 more
He is very helpful and fantastic. He is such a nice person. He gives us very straight information and does the work within the time frame he says it is going to be done. He shows up when he says he will be here. Everything seems to be very good. We have not finished all the work yet. I just can?t say how great he was. So far he has been great. He will be coming back to fix the toilet.
Description of Work: I used A Wright Plumbing & Rooter Co in July. We are remodeling our bathroom, and he is doing the plumbing work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dawn S.
09/2010
5.0
plumbing
 + -1 more
I had a leak in the pipe going into my house which I made worse on Labor Day by digging it out myself. I called A Wright Plumbing at 10 am, and they had someone over by 12:15. John (the plumber) identified the problem and the piping necessary, finished digging out the pipe to the point he could properly repair it, and told me in detail what he wanted to replace it with. He had to get parts at the local hardware store, and was back promptly. It was fixed in 2.5 hours. Because the main water supply to the house was very difficult to turn on and off, he came back after 4 hours and the glue on the PVC pipe dried to turn the water on. John was very professional, courteous, and fast working. He suggested materials that were appropriate for a long-term solution. I couldn't have asked for better service, especially on a holiday.
Description of Work: I had an leak in the pipe that supplies water to my house just below ground. I partially dug it out and then called the plumber. They dug out the rest of the pipe, cut off the PVC supply pipe, added a join to copper pipe to feed into the house (it's exposed to sun so shouldn't be pvc pipe, which the plumber told me before doing the work), and added a new water-shutoff valve, above ground this time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$445
Scott H.
06/2010
3.0
drain cleaning
 + -1 more
They were good and I don?t have any complaints about them. They were nice when they came out. The price was slightly on the higher side and I thought it might be because it is in Walnut Creek. I would use their services in the future too.
Description of Work: I used the services of A Wright Plumbing & Rooter about two months ago for drain cleaning.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$200
Jillian D.
06/2010
5.0
drain cleaning
 + -1 more
Washer had been leaking. Service from Sears said it wasn't the machine but rather the drain that was backed up. Called A Wrights and spoke with the owner about the situation and how it might be difficult since this a stacked W/D unit. She sent out someone for an estimate and was able to have another person within a couple hours. It was a tough go all around for the two guys. First they had to move the stacked unit completely out of a very tight closet, and then test to see if it was the trap line or the clean-out line that needed work. They cleaned out the trap line and tested to find the clean-out line required snaking as well. They completed both, cleaned up the floor from where it had drain had been backing up for several weeks and then put everything back. They were very nice and didn't mess around at all. They were right on with their work. I'd hire them again for other plumbing needs.
Description of Work: Washer drain lines backed up. Cleaned out trap line and clean out line, put stacked unit back in place.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
GERALD C.
05/2010
5.0
drain cleaning, plumbing, water heater repair
 + 1 more
It was a good experience. I called them because I found them on Angie's List. They answered the phone and took my message right away. They got out here right away and I thought the service was professional in both situations. I was satisfied in both situations.
Description of Work: A Wright Plumbing & Rooter Company installed a water heater. I have used them once before for plumbing, too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Ralph O.
03/2010
5.0
drain cleaning, plumbing
 + 0 more
We called, they came and fixed it, and we are very happy with them. They came right away and they were very nice.
Description of Work: A Wright Plumbing fixed a sewer problem we were having with our toilets.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carl N.
03/2010
5.0
plumbing
 + -1 more
EXCELLENT courteous staff showed up promptly at the time agreed upon (Sat morning), assessed the situation (good communication skills), and put in a new cartridge (something that turns the water off an on) and a handle (which had broken off). They charged $239 but accepted my $25 Angie's List coupon so the bill was only $219. The plkumber's attitude was upbeat and professional. He gave me great advice on the local water situation and what I could do to improve the water quality and water temperature in my house. I could not have asked for a better repair experience.
Description of Work: Replaced the cartridge and handle on my shower. Also provided advice and recommendations on intermittent problems with hot water in my kitchen sink faucet cutting off, water hardness and filtration problems, and entrance way gate valves. They provided the orientation I needed to get me started on thinking throgh and dealing with these issues. Most importantly, they got my shower up and running again very promptly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Faith N.
12/2009
5.0
plumbing
 + -1 more
It was a very pleasant experience~ while the work was expensive, it was worth the money and I wouldn't hesitate to use them again!
Description of Work: Several things were done including putting in a new diposal, adding a new water line to the fridge from underneath the house , added a water shut off to the fridge, preventitive snaking of the main sewage line, etc. While underneath the house, John noticed some of the heating ducts had fallen down and he fixed them which I greatly appreciated!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,320
Anne P.
11/2009
5.0
drain cleaning, plumbing
 + 0 more
When I couldn't get my drain cleared using a hose, I called A Wright Plumbing. It was a Saturday morning and I was surprised when I got a person, not an answering machine. I explained what the problem was and that although I didn't consider it an emergency, I would like it fixed as soon as possible. I was told that they could come out between 2 and 4 that day. J.C. arrived at 4, listened to what had happened and looked at the problem. He gave me his estimate and then did the work. He was pleasant and helpful in giving me tips to avoid the problem in the future.
Description of Work: The drain from my garbage disposal backed up and I was unable to clear it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$124
James T.
09/2009
5.0
drain cleaning, plumbing
 + 0 more
They answered my call promptly, came the same day, and fixed the problems effectivley and at a fair price. (not cheap, but fair.) I'll call on them anytime and recommend them highly.
Description of Work: As usual, Elinor's plumber showed up when she said he would, worked dillegently to resolve the problem, fixed it, and left a neat and clean jobsite.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$207
DIANE A V.
09/2009
1.0
plumbing
 + -1 more
We had a backed up pipe that my husband was unable to unclog after renting a 35' snake. I called the company on Sunday afternoon and left a voice message and also followed up with an email. Although they advertise operating hours of 24/7 and 24 hour emergency service, I never heard back from them. After waiting for over an hour for a call back, I called another company that sent out a plumber within 40 minutes (Reddi Rooter in Concord). It is now Tuesday, and still no call back (or email response) from A Wright Plumbing.
Description of Work: No service performed. Never received a call back.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from LeapFrog Plumbing Inc
I apologize for the inconvenience this may have caused you. I am sorry you did not have a good experience as you can see by the other reports on our company we strive to provide excellent service to all of our current clients and potential clients. Unfortunately, the weekend you called happened to be the one weekend that we decided to take our children on a weekend escape. We are a small company as I am the owner, I run the office and deal with the customers, my husband does all of the plumbing work himself. So in order for us to take a break from it all every once in a while we do shut down for a weekend and get away for a couple days. I am sorry it fell on a day that you were in need of service. As we advertise we do offer 24/7 service but in order to provide this service we do sacrifice some of our lives for the business that we own, I again apologize for your inconvenience. By the time I returned to town on Monday and received your information I assumed that it was to late since your email was specific you needed someone asap. I should have responded then and I again apologize for this. Please let me offer you a special $50.00 discount for any further plumbing work that you may need in the future. I understand that I should have responded and would greatly appreciate the opportunity to change your thoughts on my company. The next time you are in need of service and choose to give us a second chance please just mention when you call that I offered you a special discount via e-mail for your trouble and we would be glad to deduct $50.00 from any future service you may need. Once again I am very sorry and hope that my explanation will gain the trust in our company again so you will give us a second chance. Deepest Apologies, Elinor Wright Owner (925)679-0100
RUTH S.
07/2009
5.0
plumbing
 + -1 more
The cold water lever on our shower appeared to be stripped and about to fail. Believing the issue was the washer, my husband attempted to repair the problem. We ended up not being able to turn the water off except from outside the house. We called A Wright Plumbing based on Angie's List recommendations, left a message, received a callback within 10 minutes. J.C. informed us that he could come within two hours (5 pm on a Saturday). J.C. arrived about 5 minutes early, promptly identified the problem (the handle was stripped), drove my husband to the hardware store, where they purchased replacement levers, returned, and replaced both levers. Total time spent was approximately 1.5 to 1.75 hours. J.C. was very polite and knowledgeable, and we would definitely ask for him again. The price indicated above consists of $169.00 telephone quote, minus $25.00 Angie's List coupon, plus $35.00 for a set of screw levers with internal mechanisms.
Description of Work: Replace levers in shower, including trip to hardware store.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Response from LeapFrog Plumbing Inc
Thank you for your business. We are glad to hear that all worked out well with your service call. If there is ever any questions or a problem with the work performed at your home please do not hesitate to call us and let us know! We really do value your patronage! Thank You again. Elinor Wright~Owner
Rachel W.
04/2009
5.0
plumbing
 + -1 more
The service was excellent and he did a very good job.
Description of Work: He replaced our kitchen faucet and replaced the stopper in our master jet tub. He also did some other small jobs around the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
heather S.
04/2009
5.0
plumbing
 + -1 more
For one reason or another, it had taken me ages to get around to finding a plumber to fix or replace the leaking water heater in the garage. My husband was by now exasperated and said he would take matters into his own hands in locating a 'local' plumber. When i heard that i finally went onto the Angies List website and found a plumber in the next town. Mr Wright came out within an hour, ave us an estimate and after agreeing, he ordered the new heater. He offered excellent advice and was professional, courteous and informative. He arrived a couple of days later with the new heater and replaced the old one which he removed and disposed of. We also asked him to take a look at the broken sub pump in the cabana. He again gave us constructive advice and told us why the 2 previous pumps had failed, (insufficient horsepower). The bathroom is once again in full working order and we are very pleased. I will not hesitate to contact A Wright Plumbing in the future for my plumbing needs! Oh, and by the way, the toilet in my teenage son's bathroom had been blocked for several weeks. There was nothing we could do to remove whatever was causing the blockage. Mr Wright removed the blockage within minutes and did not charge us for this! We were very happy with this.
Description of Work: Replacement of leaking water heater. Repair of sub pumb in pool house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Zalman S.
12/2008
5.0
plumbing
 + -1 more
I called for quick service on a drain problem, they gave me a short window of arrival time, quoted a price for the job as I describe it, showed up and did the job. They were clean, friendly and fast. What more could I have asked for? Thanks again!
Description of Work: This is the best experience I've had hiring a Plumber. They showed up right on time and did exactly what they promised for the price quoted. I will certainly use them again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Elizabeth C.
12/2008
5.0
drain cleaning
 + -1 more
We had a bathroom sink that had not been draining well. We had taken apart the piping under the sink to clean the trap thinking that would solve our problem. When we found that the trap was clear, we left the sink disassembled so a plumber could access the drain. The plumber came and cleared out the blockage downstream of the sink. He reassembled the piping under the sink and in the process, made it better than it had been. He worked neatly and was a very nice guy.
Description of Work: Cleared blocked drain line for bathroom plumbing. Re-assembled nasty, old, inaccessible plumbing under sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from LeapFrog Plumbing Inc
THANK YOU FOR YOUR BUSINESS. IT WAS A PLEASURE DOING BUSINESS WITH YOU. IF THERE IS ANYTHING ELSE WE CAN DO FOR YOU PLEASE DON'T HESITATE TO GIVE US A CALL.
John M.
12/2008
5.0
plumbing
 + -1 more
After taking a shower the hot water would not turn off completely. I called A Wright Plumbing, and they were able to come out within 2 hours! The plumber turned off the water to the house and removed the stems from the shower faucet. He showed me that the stems had worn and said it would be best to replace both the hot and cold stems. He also told me the handles were worn and those needed to be replaced. He told me the cost, and I told him to go ahead and do the job. He proceeded to do the work and was done in a timely manner. The shower faucet works great now and much easier to turn the water on and off. Great job!
Description of Work: Shower faucet hot water would not turn off. They had to replace the stems and handles.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Appliance Repair - Small,
Drain Pipe Installation,
Wells and Pumps,
Water Filtration and Softening,
Handyman Services,
Gas Grills
FAQ
LeapFrog Plumbing Inc is currently rated 4.7 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
LeapFrog Plumbing Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa