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Fireplace Solutions The Chimney Sweeper

Chimney Sweep, Chimney Repair, Fireplaces,

About us

Founded in 1969, Fireplace Solutions The Chimney Sweeper is SoCal’s center of knowledge, sales & service for fireplaces, fire pits & chimneys. Our reputation within the fireplace industry has allowed us to be at the forefront of new innovations, risk management and concierge service. This provides us access to an unparalleled range of products or equipment to address everything from new installations to historical renovations in individual homes, HOA complexes, large hospitality and commercial spaces. We maintain certifications with all industry leading associations/institutes (CSIA, NFI, F.I.R.E. & more), carry a state contractor license (CA #1014493), general liability, workers’ compensation & auto/truck insurance.

Business highlights

55 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Inspection, Diagnostics & Repairs services rendered by NFI GAS / CSIA / F.I.R.E. certified technicians: - Chimneys (Chimney Sweeping; Video Scans; Relining & Resurfacing; Waterproofing; Chimney & Flue Extensions; Chimney Crown Repair & Rebuild; Tuckpointing; Throat/Smoke Chamber Parging & Repair; Chases Covers, Caps & Dampers) - Masonry Fireplaces (Firebox Rebuild & Repair; Stain Removal; Log Lighter repair & replacement; etc.) - Direct Vent Gas Fireplaces (Flue Pipe Replacement & Repair; Fire Blocking & Draft Stopping; Gas Log Tune-Up & Replacement, etc.) - Electric Fireplaces - Outdoor Fireplaces & Fire Pits - Pizza Ovens & Grills - Dryer Venting (Cleaning, repair, rerouting) Design & Installation services rendered by NFI Hearth Design Specialists: -Conversions & retrofits -Custom designs -Appliance/system installation

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
2%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 172 reviews

Fredda W.
11/2013
5.0
chimney sweep
  + -1 more
Estimator was terrific. One of the two men who did the work was terrific. The other was having a "bad day" and bad attitude. I knew before they left that they might have done a good job with the Breast but the pipe was not moved to the place that the estimator said it should be, and I had agreed. Also, he added a piece of pipe that was shiny silver, and it should have been black. I called the owner, and she was very nice about it and apologized. She immediately made an appointment for her foreman to come back, take a look and finish it. When he arrived, he agreed with me and fixed it technically and aesthetically - no problem. He said that they had done a very good job on the breast. I had a long talk with the owner about the man with the bad attitude, and she agreed that he sometimes had a personality problem . I would say that the first part of the job was a B - only because of his attitude. In the end, it was an overall A - absolutely!
Description of Work: Rebuilt Interior Breast of Fireplace. Moved Gas igniter pipe. Estimator was thorough and took videos which he took back to the office before estimate was made.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Alison D.
10/2013
5.0
chimney sweep, dryer vent cleaning
  + 0 more
We recently purchased our first home and quickly realized that the dryer vents needed cleaning. I hopped on to Angie's List and found this nearby business. Since it was late in the day on Sunday I left a message and they got back to me early Monday morning. I was able to make an appointment for the following day and Don came out to perform the service. Don was quick, professional and very helpful. We had him check out our chimney too and surprisingly he said we didn't need it. I'd definitely recommend and will certainly be using this company again.
Description of Work: Dryer vent cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

NATASHA L.
10/2013
5.0
chimney sweep, chimney caps, fireplaces
  + 1 more
The man who came by, Don, was a rock star. He patiently answered all of my questions. He was timely and so courteous. And most important, he was knowledgeable. I felt as if my chimney was well evaluated and I learned so much. I do not think that anyone could do better than The Chimney Sweeper.
Description of Work: He checked a fireplace and took an order for a cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Juli B.
08/2013
5.0
chimney sweep
  + -1 more
We are 110% thrilled. We actually found them in the Internet where you will also find them with rave reviews. 1 brother runs the phone & office, the other shows up with a top hat & all the necessary supplies & equipment to do a very thorough spotless cleaning. White gloves, literally. We couldn't believe Mom hadn't done this in 20+ years. DANGEROUS!!!!!!!!! But you can't believe the stuff that comes out if such a place. You could smell the gaseous accelerants as he sucked them clean with his vacuum. You couldn't even tell there was any such messy cleaning, they are that spotless. We could not be any happier with this job. Their professionalism was A++++++.. Their timeliness 100%. We will be using them for the repairs that they suggested because we are SURE they want our business until the day they or we die. A good long time from now. Thank you chimney sweepers! We'll continue to rave about your work & suggest to everyone to call you directly.
Description of Work: Chimney sweep completely clean & inspect .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

SHARON A.
08/2013
5.0
chimney sweep
  + -1 more
The booking process was a pleasure and they were very accommodating. The technician showed-up on time, he was very pleasant and polite. He performed the job quickly and cleanly. In addition, he made suggestions on the proper way to start a fire.
Description of Work: Cleaned chimney and repaired cracks in firebox.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Cynthia D.
07/2013
5.0
chimney sweep
  + -1 more
They were great but it wasn't absolutely necessary to have the service completed because we have our Plasma TV hanging over the fireplace so we are not going to be burning anything in it for that reason.
Description of Work: Examined chimney and gave estimate.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

G Pauline L.
05/2013
5.0
chimney sweep, fireplaces
  + 0 more
Dan arrived promptly and got immediately to work. He was well-organized, fast, and efficient. In addition, he gave me a lot of good information about how to take care of our fireplaces in the future.
Description of Work: cleaned inside of chimney (which had not been cleaned for many years) set up gas igniters for our two wood-burning fireplaces

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Alaine M.
05/2013
5.0
fireplaces
  + -1 more
I had a very good experience. He showed up within the allotted time window and went right to work. When he was through, he explained the process and his findings.
Description of Work: Fireplace inspection of home purchase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Jennie Y.
05/2013
5.0
chimney sweep
  + -1 more
Good, honest, quick service from start to finish. This was our first experience with having a fireplace and Cindy (at the office) and Don (the technician) helped us immensely. I would certainly recommend them!
Description of Work: Chimney sweep and visual inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148.5

Fredda W.
04/2013
5.0
chimney sweep
  + -1 more
The description above is all the work that has been done so far. My house is on the market, so I have not decided if I will do the work or credit the buyer for the amount that the Chimney work will cost. There is no question in my mind that everything they propose is necessary and will be done by either me or the buyer. I will highly recommend that this company do the work. Both times that they came to my house, the service was above and beyond what I expected, and my phone conversations with the owner of the company were very professional and congenial.
Description of Work: The first visit was for Chimney cleaning and inspection, during which a few problems were found. Each problem was detailed, and a second appointment was set up to confirm the work that had to be done by closer inspection and videos. A week later I received a full report and an estimate for the work. The amount of the estimate was good for 60 days, and because of extenuating circumstances, I asked for an extension of the time and was given it. The service in all categories couldn't have been better!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Grace K.
03/2013
5.0
chimney sweep
  + -1 more
Arrived promptly and performed task without delay
Description of Work: Chimney sweep for two chimneys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michele A.
02/2013
1.0
chimney sweep, fireplaces
  + 0 more
I WOULD NEVER USE THEM AGAIN OR RECOMMEND THEM. There is a door on the outside of the chimney that I was unaware of. My boyfriend opened it up a few days after the chimney sweep came because he saw ashes on the dirt. It was filled with ashes - to the point where when the door is closed the ashes are pushing the little door open. I called the company and they claimed that that isn't part of their service. In fact - And I believe her name was Barbara - I can't be 100% sure because she repeatedly told me that they have been in business for 43 years and that has never been part of their service and other chimney sweep companies don't include that as well. I called two other companies just to confirm that and it turns out it is part of their service. Barbara told me I had to hire a handy man to come out and empty the hatch door and the ashes. She was rude and terse and in my opinion in today's technological age - a business owner (43 years) should know the power of the customer. Well I am shouting from the top of my chimney that they are not the people to call.
Description of Work: There is a huge discrepancy in the services expected and the services preformed. I was expecting all areas of my chimney and fireplace to be cleaned out. I have been living in this house for 8 years and never had the chimney cleaned. The chimney sweep was here for a total of 20 minutes and at first I was impressed that he cleaned the chimney out so fast but a week or so later I found out why it was so fast - he didn't complete the job.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$150

Response from Fireplace Solutions The Chimney Sweeper
I regret that we could not make you one of our many satisfied customers. You received a call from me within 24 hours of your call regarding the ash dump and talking to my customer service personnel. Your remark to our office was that if we did not come back and clean it, you would post a negative response on the internet. The chimney cleaning was done on 11/29/2012 and you did not call our office on 1/7/2013. I explained to you that we clean the chimney flue and the firebox. I did tell you that in the 43 years we had been in business that we have never cleaned an ash dump (the area under the house where the ashes drop after a fire). I also explained to you that the area under the house in probably packed with ash debris from many years of use and it would take alot of time to clean out that area. I did suggest a handyman to clean out that area. In all the years of membership in the state and national chimney guilds, cleaning out the ash dump has never been standard operating proceedure for any of them. Cleaning / sweeping a chimney has to do with the flue, not the ash dump residue. Your remark that the technician was there for only 20 minutes is also not valid. We cleaned the chimney after setting up a protective area around the front of the fireplace, the techinican was also on the roof to check the top of the chimney and clean the spark arrester and took pictures of specific areas of the fireplace and chimney that he is required to do. He provided the person at the house with a receipt that indicated that your tree was completly covering the top of your chimney. All this takes longer than 20 minutes. The chimney cleaning service was done properly . I am in business to make my customers happy and that is what I do. You expected me to do a service that is not part of what we do. When I did not offer to come back, you retaliated with this negative review. I will continue to provide quality service to new and repeat clients but will not be bullied into doing something that is not or never has been part of our service.

Nils J.
02/2013
5.0
chimney sweep, chimney repair, fireplaces
  + 1 more
gave me a detailed report on the condition of my fireplace/ chimney with options of what needed fixing with priorities. THey did a clean and professional job.
Description of Work: Chimney cleaning, removing obstructions in the chimney and repatching areas inside the fireplace

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Douglas C.
01/2013
5.0
chimney sweep
  + -1 more
Outstanding rep/sweep, great customer service, clean work, neat & tidy
Description of Work: Chimney sweeping

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Emily W.
01/2013
5.0
chimney sweep
  + -1 more
Went fine. No major problems discovered. Very little creosote build-up in flue. Minor cracks in floor of pre-fab firebox; estimate was provided to replace the ceramic liner. Nice, intelligent young man!
Description of Work: Visual inspection of fireplace and flue. Cleaned the flue.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Kenneth H.
01/2013
5.0
chimney sweep, chimney repair
  + 0 more
It was excellent and they were very honest!
Description of Work: They did an inspection and some minor repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

john L.
01/2013
5.0
chimney sweep
  + -1 more
Good, the appointment was set and the technican came on time, he fixed why the fireplace was not igniting and performed a safety check
Description of Work: Gas Fireplace Repair
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Christine C.
12/2012
5.0
chimney sweep, dryer vent cleaning
  + 0 more
I had both chimneys swept and inspected. I also had my dryer event cleaned. We got some great advice on how best to use and maximize our fireplaces to warm the house and prevent heat loss. It was information that I had never received from any of the previous companies we had used. Excellent job.
Description of Work: I had both chimneys swept and inspected. I also had my dryer event cleaned. We got some great advice on how best to use and maximize our fireplaces to warm the house and prevent heat loss. It was information that I had never received from any of the previous companies we had used. Excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jamie M.
12/2012
5.0
chimney sweep, fireplaces
  + 0 more
I was very pleased with the work that was done for me. I called to schedule an appointment not long before Thanksgiving and they were able schedule service before the holiday where other companies I called could/would not. My house was built in 1960 and I had never used my fireplace before and told them. They quoted me $155 over the phone for the chimney cleaning and diagnostic. The additional cost was to make some repairs. Two technicians came to the house. I was given a two hour window and they arrived during that window. The service technician explained everything he saw, showed pictures of everything, and did not pressure me to do any of the repairs. I asked for his help, which he gave me, to prioritize which ones to do right away and he told me in advance how much everything would cost. They were here a total of around 90 minutes, they left the place spotless, and I will definitely have them come back again next year. I used my fireplace for the first time on Thanksgiving and all was well!
Description of Work: Chimney sweep and diagnostic, sealed log lighter port, and resurfaced crown.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Kenneth B.
11/2012
5.0
chimney sweep
  + -1 more
Came on time, explained process, covered the area with tarps and completed the job carefully making no mess. When done gave tips on future use and care, very knowledgable and patient.
Description of Work: Cleaned Chimney and brushed mechanical parts, then coated with spray lubridcant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Rebecca E.
10/2012
5.0
chimney sweep
  + -1 more
My chimney was fairly dirty and they did a great job cleaning it. They were very clean and left my house without any mess. I have white carpet so I was worried that it was going to get really dirty. Very happy with job, no complaints. Recommended.
Description of Work: Cleaned Chimney and did inspection to make sure there was no other problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jennifer D.
10/2012
5.0
chimney caps
  + -1 more
He showed up on time and preformed the work is a professional manner. A+
Description of Work: Put a cap on the chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Kathleen V.
09/2012
5.0
dryer vent cleaning
  + -1 more
I called them to clean the dryer line because I knew it was not working correctly. They then stated the line that was originally installed was not legal. He was great and really helped us. He was prompt and professional.
Description of Work: They installed a new dryer vent line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael R.
09/2012
5.0
chimney sweep
  + -1 more
They were very good, on time. They were very thorough and offered additional services. They were very neat and cleaned up.
Description of Work: They cleaned the chimney and checked it for cracks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Larry S.
09/2012
5.0
chimney repair
  + -1 more
I was very satisfied and I would recommend them.
Description of Work: They installed a dryer duct.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

14248 Oxnard St, Van Nuys, CA 91401

http://www.chimneysweeper.com

Service hours

Monday:
8:00 AM - 5:00 AM
Tuesday:
8:00 AM - 5:00 AM
Wednesday:
8:00 AM - 5:00 AM
Thursday:
8:00 AM - 5:00 AM
Friday:
8:00 AM - 5:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
1014493
Trade License Locale
CA
Trade License Authority
California Contractors State License Board
Trade License Expiration
05/31/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Dryer Vent Cleaning,
Masonry,
Home inspection,
Gas Logs,
Plaster

FAQ

Fireplace Solutions The Chimney Sweeper is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 AM

Tuesday: 8:00 AM - 5:00 AM

Wednesday: 8:00 AM - 5:00 AM

Thursday: 8:00 AM - 5:00 AM

Friday: 8:00 AM - 5:00 AM

Fireplace Solutions The Chimney Sweeper accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Fireplace Solutions The Chimney Sweeper does not offer free project estimates.
Yes, Fireplace Solutions The Chimney Sweeper offers eco-friendly accreditations.
No, Fireplace Solutions The Chimney Sweeper does not offer a senior discount.
Yes, Fireplace Solutions The Chimney Sweeper offers emergency services.
Yes, Fireplace Solutions The Chimney Sweeper offers warranties.
Fireplace Solutions The Chimney Sweeper offers the following services: Inspection, Diagnostics & Repairs services rendered by NFI GAS / CSIA / F.I.R.E. certified technicians: - Chimneys (Chimney Sweeping; Video Scans; Relining & Resurfacing; Waterproofing; Chimney & Flue Extensions; Chimney Crown Repair & Rebuild; Tuckpointing; Throat/Smoke Chamber Parging & Repair; Chases Covers, Caps & Dampers) - Masonry Fireplaces (Firebox Rebuild & Repair; Stain Removal; Log Lighter repair & replacement; etc.) - Direct Vent Gas Fireplaces (Flue Pipe Replacement & Repair; Fire Blocking & Draft Stopping; Gas Log Tune-Up & Replacement, etc.) - Electric Fireplaces - Outdoor Fireplaces & Fire Pits - Pizza Ovens & Grills - Dryer Venting (Cleaning, repair, rerouting) Design & Installation services rendered by NFI Hearth Design Specialists: -Conversions & retrofits -Custom designs -Appliance/system installation

Contact information

14248 Oxnard St, Van Nuys, CA 91401

http://www.chimneysweeper.com

Service hours

Monday:
8:00 AM - 5:00 AM
Tuesday:
8:00 AM - 5:00 AM
Wednesday:
8:00 AM - 5:00 AM
Thursday:
8:00 AM - 5:00 AM
Friday:
8:00 AM - 5:00 AM