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Ace Appliance

Appliance Repair, Appliance Repair - Small, Heating and Air Conditioning,

About us

Richard and Jane Fox started Ace Appliance service in 1957. Some may remember their store on El Camino Real in Santa Clara. When Richard and Jane wanted to retire, Tom and Valerie Forney bought Ace Appliance from them. Richard and Jane still work for Ace on a part time basis. Tom has been in this business a long time. He has quite a huge fan base. We call him the "rock star" of the appliance world. Our other tech Monte has been with us for several years, and we have been great friends with him for nearly 20 years now. Valerie runs the office and schedules all of the appointments. If you call, you will most likely get Val on the phone, or Richard or Jane. 4 employees. No subs. Cost is determined by the job. No travel charges. Service fee applies. License number: 38127. Additional contact: Valerie Forney.

Business highlights

67 years of trusted experience

Services we offer

Appliance repair-dishwashers, dryers, washers, stoves, ovens, microwaves & refrigerators.

Services we don't offer

Plumbing & electrical.

Amenities

Senior Discount

$6.00



Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.9155 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
2%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 126-155 of 155 reviews

Miechelle H.
03/2016
5.0
small appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer R.
03/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Margot N.
02/2016
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$60

Polly B.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked my Microwave and referred me to another service. Very helpful!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nora P.
02/2016
5.0
appliance repair
  + -1 more
use local businesses.
Description of Work: He looked at my oven. H e showed me how to turn on the self-clean feature of the oven. He was very pleasant. He answered all my questions. I remember him from when he came before. Definitely, would call this company in the future, if I need anything. I like to

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Michael T.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Our washing machine was making loud noises, so we asked them to come into a diagnosis. They told us that the cost of fixing it would exceed the value of the machine, so we agreed that it would not be fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Robert H.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: replaced fan in built-in oven. It went well. The diagnosis was made over the phone and the fan ordered, which took 5 days but that enabled fixing in one visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ronald C.
01/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eileen C.
12/2015
5.0
appliance repair
  + -1 more
.
Description of Work: I thought that the refrigerator in my garage would have to be replaced. The technician was able to repair the problem and went through extra work to assure it would be working for the holiday. I could not be more pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Yung H.
11/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$59.95

Jie Y.
10/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Eileen C.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Bought the deal, called Ace to let them know the issue, they told me repairs were unnecessary that what was happening was normal and suggested I get a refund.
Rating CategoryRating out of 5
Yes, I recommend this pro

Vera H.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Used a kit and some new parts to repair our refrigerator door, which was misaligned and not closing properly. It works perfectly now. This is a very responsible, friendly, and helpful company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Susanna M.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The technician replaced a drum bearing and the heat sensor coil in my Kenmore electric dryer. He was knowledgeable, skilled, and professional. I would definitely call Ace again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Richard H.
04/2015
5.0
appliance repair
  + -1 more
.
Description of Work: I' ve used them before. This time they identified an issue with the timer in the dryer. They then installed a new timer a week later (March 27,2015) and all is well. Excellent work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.95

William F.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced water pump on clothes washer. Good as new!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Harriett F.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They replaced a burnt out oven heating element

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Michael A.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed dead dishwasher and installed new control panel. Also cleaned out connection to garbage disposal and cleaned lint from refrigerator grill. Service man was very professional, competent and pleasant. I would certainly use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Meg M.
08/2014
3.0
appliance repair, drain cleaning
  + 0 more
unknown
Description of Work: Repair person, both courteous & friendly, came to look at my non-functioning refrigerator & repair if appropriate. Repair person determined age of unit for me. Thus it was decided, based on that fact plus the cost of repair as well as how long it would take to get the needed part & get it running, to put the money into a new unit. Ace was very quick to respond & get here initially, important with a refrigerator and food storage concerns, but their date to repair unit was 6-7 days out! My only complaint was that for the cost of the service call, the unit should have been put back together again, as we had to do it as best we could to qualify for the offer from the government to compensate us for rebate program.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gloria H.
07/2014
5.0
appliance repair
  + -1 more
They did a good job.
Description of Work: They fixed my washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

becky M.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Went great! They cleared my clogged drain hose, and gave us excellant advice on which detergent would be helpful and the best for my situation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Linda E.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Check refrigerator/freezer due to lack of freezing ice cream. Honest individual who showed me issue and explained the cost to fix was too much for age of unit. Very honest.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Richard A.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: My refrigerator was freezing vegetables and fruit. Ace came in diagnosed the problem and put in place a functional repair in less than 30 minutes.

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Ronald C.
03/2012
5.0
appliance repair
  + -1 more
It was an excellent experience.
Description of Work: They repaired an appliance for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Peter C.
05/2010
5.0
appliance repair
  + -1 more
A very good experience.
Description of Work: My GE fridge needed service. Ace scheduled a service call promptly, called on the day with a precise time, quickly diagnosed the problem, had the right part on the truck, and fixed the problem on that call. I couldn't have been more pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

PO Box 2631, Sunnyvale, CA 94087

www.ace-appliance.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Drain Cleaning,
Glass and Mirrors

FAQ

Ace Appliance is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Ace Appliance accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Ace Appliance does not offer free project estimates.
No, Ace Appliance does not offer eco-friendly accreditations.
No, Ace Appliance does not offer a senior discount.
No, Ace Appliance does not offer emergency services.
No, Ace Appliance does not offer warranties.
Ace Appliance offers the following services: Appliance repair-dishwashers, dryers, washers, stoves, ovens, microwaves & refrigerators.
Plumbing & electrical.

Contact information

PO Box 2631, Sunnyvale, CA 94087

www.ace-appliance.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM