Ace Appliance

Tom knew immediately what the problem was and what needed to be replaced. Will definitely use Ace Appliance again.

Problem diagnosed and repaired on the spot. Was failed temperature sensor on older Kenmore dryer.

Awsome! I was told by a large appliance service that parts for my 2004 Kitchen Aid were no longer available. Valerie asked for the model number - Tom arrived today, less than 24 hours after my call, had the parts and replaced them (which required considerable assembly and reassembly) in 30 minutes. Tom is a REAL REPAIR MAN (like in the good old days).

I could not be happier with my experience with Ace Appliance. Tom diagnosed the problem very quickly and had the repair completed in no time.

What a great experience. ACE Appliance Repair is the best in my opinion. I needed two appliances looked at. The Broiler unit in my 8 year old Electric Range was not working and my (previously whisper quiet) Dishwasher was making a terrible noise. I called and got an appointment for a couple of days later with the owner, Tom. Tom determined that the noise in the dishwasher was caused by a loose screw that had somehow gotten into the pump and could have ultimately caused a lot of damage. Tom also determined that the broiler connection on the computer board had come loose and needed to be re-soldered. He explained that he felt the solder job should correct the problem, but also gave me the option of replacing the board as a more permanent fix. I chose to not replace the board at this time, but it was very nice to have the choice to spend the extra money. It was a pleasure to do business with a company that embodies the old fashioned values and ethics that seem to be lost in today's service providers. I would highly recommend ACE Appliance Repair in Sunnyvale, and I would use them again if the need ever arises. Thank you Tom and Val.

Tom was great! He took the time to understand what problems we were having, diagnosed the causes and recalibrated the oven. Additionally, he took the extra 5-10 mins to explain to me what the normal working parameters of this oven are and how they differed from what I was used to. He gave me helpful suggestions that have since made using the oven much easier and less of a science experiment. Additionally, he quickly identified a problem we had with the microwave oven door and replaced the door spring efficiently.

very punctual & they told me beforehand what it would cost

I feel like I got two new appliances for the price of fixing one! The repair person came on time, was very professional and helpful. He diagnosed and fixed the freezer problem without any trouble and had the part I needed on hand. It works beautifully now! He also checked the dishwasher and said it needed no repair, the problem is my hard water. He told me a different kind of dishwasher soap to buy and said to always include a cup of white vinegar in the dishwashing to combat the hard water. The difference in my dishes is amazing - it is really like getting a new dishwasher that works better than my old one ever did, and this for the price of a little vinegar. I was impressed with his honesty and knowledge.

I call the service to check the problem and to get the cost to fix it referenced to the cost buying new one. This washer is only 2.5 years old. Technician came in and run the dignostic process using the knobs/switches on the front panel. He gave me the service invoice saying the seals has to be replaced in some assembly and approx. cost is $500 to $600. So I called another service company for 2nd opinion. The technician did some dignostic process and then he looked under washer bottom and tightened the one bolt. That solved all the problem. It took only 5-10 minutes to find the problem and solved problem. This is just one comment sharing my experience for better service to all the customers. ykh

Excellent! Arrived within agreed upon time frame, fast, efficient, professional

I paid for the Angie's List deal offered by this company, of a diagnostic for $60. The company responded promptly to set up an appointment, which was available the next day. (I actually chose two days later to accommodate my own schedule.) The service person arrived slightly before the start of the 2-hour window they gave me. He found the problem quickly, gave me an estimate before doing any work, had the necessary replacement part with him, and replaced it on the spot. The whole visit was less than half an hour, and totally satisfactory. The total cost of the visit was $140: $60 paid in advance for the diagnostic, $60 more for labor for the repair, and $20 for the part. I have to admit I was surprised to wind up paying $120 in overhead for a half hour visit. Maybe that's normal these days; thankfully I haven't needed repairs in years, so I don't know. And he did tell me up front before beginning work, so no criticism there. I find myself wishing I had asked what the cost would have been if I hadn't bought the Angie's List $60 diagnostic up front. Did that reduce my total cost, or was it wasted money? Anyway, the bottom line is that the repair was done quickly and correctly with a minimum of fuss. Should I need repair again, I wouldn't hesitate to call these folks.

I called 6 different appliance repair companies, explained the problem and asked them what they will charge. When I spoke to Tom (I believe that was the owners name) his exact words to me were "if the problem is what you say then the total costs will be from $90-$130. I then made an appointment to come out to my house to fix the refrigerator. When he got here he began to take apart my refrigerator/freezer (took the doors off etc). He then said "yup, the problem is exactly what you told me that it was. After taking apart my refrigerator more I asked what the charge will be. He then said that it will be $183. When I said that "you told me that it would be between $90-$130 he denied that he ever said that. Then he started packing up his tools, and leaving my refrigerator torn apart said that he'd be happy to leave. I felt extremely duped as I was told a different price ahead of time and in addition I was blackmailed that he'd be happy to leave and leave my refrigerator torn up with the doors across the kitchen. It was unfair that he was going to leave with my refrigerator torn apart unless I agreed to his demands! In addition, during the process of fixing the freezer he had to jiggle the entire unit which caused a container of soup to fall off the shelf in the refrigerator and smash onto the floor. I would also like to be reimbursed for the container of soup which was $6.50. I want the difference between what I was told and the actual price. $182.52-$130=$52.52 + the $6.50 for the soup = $59.02. UPDATE: I realize that Ace wants to promote their business, but I never expected them to LIE so many times rather than admit to what they did. I have no gain in this other than to ALERT FUTURE INDIVIDUALS TO THEIR LIES AND UNFAIR BUSINESS TACTICS! I wish that I was alerted before I hired Ace so I could avoid them. They misrepresent, lie, blackmail and will do anything at all rather than admit that they could do better! I need to point out their lies. First I want to point out that when my freezer/refrigerator was broken I googled the model number and who makes the refrigerator along with the word "complaints". I got back on my computer hundreds of complaints that had the same problem. In fact, there were no other complaints/problems with the unit except the complaint that everyone had in common, including me. In addition, everyone had the same symptoms in that the bottom of the freezer would freeze over and eventually water would leak onto the floor. It was with this information that I called ACE. Tom was the one who answered the phone. (I never talked to Valerie!) I explained that I believe what it was and how I obtained the information, and what needs to be done to fix the problem. His exact words were "if the problem is what you say then the total costs will be from $90-$130". As for supposedly being confused by calling 6 different companies. I am very methodical and used excel spreadsheet and carefully updated all the information so I could make a clear decision. When Tom arrived, he said "yup, the problem is exactly what you told me that it was". I'm not sure how Valerie can state what Tom said and what I said as she wasn't there! I absolutely confronted him with the range that he gave me and he denied the "bait and switch" tactic and said "well, I can leave now if you're not happy with my prices". As Tom was starting to walk out the door with my refrigerator torn apart I had no choice but to say please do not leave me like this. I WAS BLACKMAILED!!!! What else was I supposed to say as he is leaving with my refrigerator parts all over the kitchen? If my food was not at risk of getting ruined I would have definitely said "please leave, I do not agree to your tactics". Tom never said he would put my refrigerator together before he left. In fact, just the opposite, as he was packing up his belongings to go and seemed very pleased that I was stuck. I can't believe you lied also about the soup. Why would I ever say"don't worry" and then post it as a complaint. Because YOU broke the "container" of soup, you should automatically send me the price to replace it!! I have yet to see a check in my mailbox to cover the cost of the soup. So much for being a "gem" as you stated. You don't even pay for things you broke and even after alerting you that I want you to repay me for you breaking the soup container have you sent me any money to replace what YOU broke. I, along with other consumers want to deal with fair and honest repair people. You have shown that you are NOT HONEST in many respects! Like I said, I wish that I was alerted to who you guys are before I hired Tom because I wouldn't have hired him. AVOID THIS COMPANY BECAUSE THEY BLACKMAIL AND LIE TO COVER UP THEIR UNFAIR PRACTICES!!!!

We have called on Ace appliance twice over the past few years. Once for our dryer and once for our oven. They are friendly, show up when they say they will and professional/knowledgable. Monte made quick work of both repairs and we were up and running again in no time. Ace is our "go-to" appliance repair and I highly recommend them.

Technician was punctual and professional. They did repair it and was working when he left. Went bad 4 months later, but it seems to be more related to the component themselves rather than the repair service.

went very well, arrived on time, immediately diagnosed the problem, and solved the problem quickly

It was fine. They were great! He was there a good hour and a half. I got a senior discount because I am an old lady. They were calm, efficient, and extremely responsive to a hysterical freezing old lady. I called the guy 20 minutes after he left the damage in installing my thermostat and he had an answering machine that said he will call me back on Monday, if not it will be Tuesday. I went with Ace because they answered the phone. He was there in the hour he said he would be. I will have him fix my refrigerator.

During a load of wash the agitator quit moving. On Monday I called Ace Appliance; they gave me a 4 hour window, but said it could be sooner. 10 minutes later I got a call from Monte and he came over. It took him about 30 minutes to replace the coupler. It is an older washing machine, but works well, so wanted to repair rather than replace it. It works fine now.

He was actually able to fix the leak, rather than replace a part, which would have cost twice as much. We were pleased.

The refrig is an older one in the garage. They were able to fix it without any probems.

The next day he called to say he had no luck with other ideas. However, my husband asked if it might help to change the opening direction of the door - since in our kitchen it didn't really matter. He thought that was a good idea. Since we knew the doors and hinges were not perfect, we asked if he could come and change the doors for us in order to maximum the alignment. He came in 15 minutes. He spent about another hour changing the doors, adding shims, washers, etc., after he switched the door direction. At first the door wouldn't even close because the frame was so out of square. However, he was persistent trying many different ways of square it up, and finallly - success! As of today I can say the refrigerator is running MUCH less often than it had been. For this additional hour's work he charged another $60. I think we will save that much money on our electricity bill very quickly.

The workman to all of ten minutes to clear the pipe so the drain water could flow into the garbage disposal instead of out the air vent. Problem solved!

Very professional company. Gave me the correct timelines as to when they will be able to come to my house. Followed up with a call 2 days before the appointment. At the time of the appointment, the service was very professional and right diagnosis of the the problem was found. I thought that the drain pump was gone, but it just turned out to be some clog in the drain hose. I was cleaned promptly and fixed right. The price of their service is a bit on the higher side. Will definitely use them next time.

I used them twice. The first time for my double oven. the second for my dishwasher. Small but effective operation.

Was responsive to request for repair, got appointment within 2 days of call, tech was on time, able to make repair, price was reasonable, was in and out in 20 mins ,will recommend and use for furture household appliances repairs

I originally was scheduled for Monday, but they fit me in on Friday. The repairman showed up on time and repaired my ice maker in fewer than 20 minutes. I asked him to inspect my dryer because our clothes were drying slowly. He identified the problem as lint in the vent. They don't do that sort of repair, but he gave me some pointers on how to clean it and gave me a shorter vent line to eliminate unnecessary bends that would slow airflow. He didn't charge me for the inspection or spare dryer vent. Overall, I'm very satisfied. I asked them to do a job, which they did in a timely and professional manner at a fair price. I will use Ace next time I need an appliance repair.