A & R Plumbing Inc

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They are very thorough, trustworthy. They are fabulous and I would use them again in the future.

He was excellent in what he did. His price was very good. I was pleased with him. He was very professional. I would use his services again in the future.

The guy seemed to communicate very well. He explained my setup (plumbing ) very well.

They didn’t follow through with a phone call which they were supposed to do to come and repair something. Later I did receive a phone call saying that they were really sorry. They said that they technician didn’t understand it that well. They said that they will come back and take care of any problem that I have. The quality has been excellent so far. They were punctual and they did respond. I will give them a call as soon as I get back in town.

They were very friendly, knowledgeable, professional, and punctual. They followed through and they did what they said they were going to do.

Plumbers arrived an hour earlier than I scheduled which did not coincide with the carpenter who was scheduled to be there at the same time for a bathtub installation and remodel job we were doing. A&R plumbers cost $98 per hour. The plumbers are very nice and courteous. I made the mistake of not getting a flat bid in advance and I found out that if I provide the part and there is a problem with that part, it is my problem. Of course if you buy the parts from the plumber it's going to cost you much more than if you order the parts online so you're kind of screwed either way. Turns out our very expensive Hans Grohe shower valve purchased locally from Ferguson's was faulty which caused additional time to be spent. Hans Grohe does not credit for plumber time if their part is defective. The accounts payable person at A&R ultimately gave us a credit for some of the extra time it spent with two guys trying to figure out how to deal with the faulty part. This is what I would have done in my company in a similar situation. $98 per hour X 2 is a lot for problem-solving. They also allowed me to split my payments over 3 months since it was a large job and we've been using A&R for many years. Plumbers charge much more than even the most amazing carpenter I hired. After the tile work was complete in our bathroom, another A&R plumber came back to do the final installation of fixtures and re-install the toilet. When he arrived he asked why the toilet plumbing had been raised by the last guy. He determined that the other guy must have thought it was a different toilet (even though it was sitting right outside the window in plain sight) and had told us that it wasn't code, so he changed it. Turns out it was correct in the first place so it should not have been changed. When I called to make the final payment, I brought up this toilet plumbing issue and the woman was very snotty to me and said "We've already been through this and gave you a credit." I said that the credit was not for the toilet issue but for the extra time and labor spent trying to figure out the shower valve. She said, "Not only did we already gave you a credit, so did Ferguson's (which was for a future purchase we decided against) so you got double credit" This was not only incorrect, but completely not relevant to the current issue and unprofessional of her. What business of her was it how much we paid Ferguson's and whether or not they gave us credit? Bottom line is that when you are hiring a large company like A&R, you get the guys who are sent out by the main office and you are charged by the hour unless you get a flat bid. If you pay by the hour and things take longer than they should or things are not done as you require, then it's up to you to call for a correction. Because of the terrible experience I had with the woman in the office (I think she is a family member of the ownership) I will make every attempt not to use this company again and I will let everyone know about this experience. It's too bad, because we very much like the plumbers who work for them and think they do fine work. A&R needs to provide customer service training for their accounting department.

very well done overall but expected more demo work behind commode for easier cleaning. The last part will be somewhat time consuming but I can do it myself without too much trouble.

Overall a very good experience and I appriciate the very quick (even two hours earlier than promised) response to my call! See the above for complete discription of work and my overall experience with A&R Plumbing Inc.

The plumber who came out and did the work was great. Went right to work and got it fixed.

In September 2010, just before a family visit, we had a cracked discharge hose on our washing machine - the serviceman went above the call of duty, fixing that problem and another which he discovered on the dryer. He was cheerful, accurate and very professional. On Thanksgiving Day, the same year, we had a toilet stop up and again several family members were visiting. We had to have emergency service and called A&R. Again excellent service.

I chose them out of the phone book. They had a good rating. I had a good experience with them. They were efficient and did a good job.

Showed up on the late end of the window (previous job delayed). I had to leave while he was working. He did the work while I was away (outside job), when I came back everything worked great.

Work was done on time and within budget. Had one issue which they quickly resolved. I am completely happy with the work they performed.

It went well. I'm still smarting at an hourly charge of $95 for plumbing services, but I guess that's life. The plumber came on time, was professional and did a good job.