A & R Plumbing Inc

Be prepared: You don't just pay for the work done on your house. You start paying 105.00/hour from the minute your plumber is dispatched - no matter where he is coming from, yes, no matter where he is - in my case it was 20 minutes and I was told (by the woman who dispatches) that I was 'lucky' he was in the area. Then, before anyone starts working on your problem, there is a one time 20 dollar fee for equipment - huh, I'm paying for the plumber's equipment? And then, in my case, I had to pay an extra 30 minutes while we waited for a friend of the plumber's to come to help him carry the equipment out of my backyard. When I called to question having to pay for the 30 minutes of extra time, I was lectured by a condescending woman about why all these additional fees were required - from HER point of view. Yes, to her, it made perfect sense that I was charged yet another 50+ dollars for 'waiting' for someone to come and carry equipment from my back yard. Even though Joe was great (I'd hire him again), I will not return to A & R Plumbing - 2 of my neighbors saw A & R's truck and asked about my experience and I had to tell the same. At the end of the day, I was charged 215.00 for 45 mins of labor - watch out for those hidden fees.

Ran a snake down the drain, pulled up the clog.

After living on the Monterey Peninsula for over 10 years, I finally found a plumbing business that focuses on customer service. As a mature female customer I was treated courteously and professionally, not as if I lacked brain power. The work was done timely in a competent manner. In addition, I wasn’t nickled and dimed to death – many charge at least $100 to just show up, and then the clock starts ticking. A & R Plumbing charges by the hour. Best of all, if a techician doesn’t have a part, there is a person who will deliver it, if available, to the job site. What a concept! This avoids unnecessary return visits and hourly fees, a con job used by other businesses who don’t have enough business. I’m impressed. Jeff, the technician who took care of my problem, is fantastic. I’m only sorry A & R Plumbing doesn’t have an electrical department

No show, no call at appointment time. No followup.

It took him a couple of hours to install the water heater. It was all good. The installer was very knowledgeable and pleasant. He did a good job. He cleaned up after himself. The hot water is working fine.

They were great and also answered our calls right away. They were honest with us; I thought they gave us a fair price. They showed up when they were supposed to and they were very clean about their work. They seemed to do a good job and cleaned up afterwards. However, they are a little pricey.

We thought that the price was fair. They were professional, honest and responsive. They do quality work.

Plumber was quick to findout the cause of the leak and repair it. Everything regarding the project went very well and the service was excellent.

Over the last five years they have replaced my toilet, replaced my drainage pipes, and replaced the kitchen sink. All where completed quickly and exceeded my expectations. When there was a problem with the size of the sink I ordered they went above and beyond to make it work.

Excellent work, friendly and professional.

I had done as much of it as I could, but I couldn't get the old supply lines disconnected. So I knew it wouldn't take too long. Other plumbers charge exorbitant flat fees. I've paid as much as $277 for 6 minutes of work. I will only use A&R Plumbing because they charge a reasonable $99 per hour or $149 per hour on weekends/holidays. I recommend them to all my friends.

A&R Plumbing was super. We had used them in the past and were very happy with them. We switched to another provider for awhile and were not as happy with the results (they weren't bad, but A&R is much superior). Scott was wonderful. He arrived within the 2 hour window they gave us. He was very respectful, gave very clear explanations, was very careful to present the costs before work was begun, and indicated where some uncertainty was as the tub problem wasn't obvious until he got under the house. We were delighted that they were able to start immediately after reviewing the issues and making a recommendation. They completed the work in just a few hours. Very impressive. We're back to being A&R customers for good.

Went fine. On time, efficient, good result

They were fairly decent. They showed up and they did their best but they dropped some stuff in the sewer line and the city had to come out. So it was a little bit chaotic. They did seem to resolve the problem and over all it worked out but it wasn't as awesome as the review said it was.

The price included parts and service. They were able to come within 2 hours. They finished the work while they were there and replaced the part. It was the second time we used them and that’s why we called them back. They were very helpful and nice people working there. They were easy to handle.

They were user friendly and made it really easy.

Service man was prompt, thorough and finished the work in a timely manner.

They were friendly. I called that morning and they were there. I think that they had to kinda rearrange things because she had to call me back a couple of times. The price is reasonable for me.

The water heater was replaced satisfactorily. In the process, the installation required replacing the platform to conform with current standards for propane fueled heaters. This also required altering the plumbing attached to the water heater and the recirculating pump. The plumber was very efficient and knew what he was doing. The result was functional and neat. I will use A & R again.

A&R put in about 5 hrs of work over the two days it took to fix the toilet drain problem. They had a 30 day warranty on their intial work, so that they did not charge for the second day they came out. They recommended that the a clean-out access be installed (so that the toilet did not have to be removed to snake out the drain again) and a new, better flushing toilet be installed if further, similar problems occurred.

I think the fact that I would use A & R again tells the story.

See above comments.

Called to schedule an inspection and repair of leaky bathroom tub faucets. The service window was 8-9 am. I got a call at around 9am saying the plumber would be there shortly, and he arrived by 9:15 or so. This small schedule slip was the worst part of the service. About the first thing he did on arriving was to slip on plastic booties - a small but nice and thoughtful touch. He checked the leaking valves, found the problem - the previous owner had apparently replaced the valve stems but not the valve seats - and proposed two solutions. One, replace both the valve stems and the seats; two, try to reuse the stems as they looked newer. He recommended option one as the parts were cheap and that way we'd know exactly what the condition of everything was. That's what I went for, and about 35-40 minutes after he arrived, my shower valves were leak-free. I appreciated him giving me a direct look at what he found, so I could see for myself the condition of the valve stems and seats and understand better what he was telling me. He also found an issue with the diverter valve (directs water to the tub faucet or the shower head) not letting water drain out of the shower head, but showed me a simple - and free - means of dealing with that issue.

Actually a friend of ours used to work there and we used them subsequent to that. Their service is excellent. They were prompt, they were professional, they were quick and even though some of them were my husband’s friends they did not they did not screw around they just came in and did the job. They were total professionals and they were really excellent. They were in and out in an hour and had everything cleaned up. Their price was the basic going rate per hour..

We have used them twice. Last year, they replaced a toilet. They were quick, responsive, and professional. They came out on a holiday. We decided that it didn't have to be done right away. They came back out the next day. They didn't charge us a holiday rate. They came out to see and I thought that was really nice. They figured out what the problem was and fixed it.