Starr Detail Inc.

The two workers did an awesome job.....took their time...

Excellent! They basically restored the interior to like new condition on 3 vans.

They (three cheerful guys) arrived on time and did an amazing detail on my 12-year old SUV. They seemed to take personal pride in their work. I would definitely use them again.

I thought they did a very good job on my car. The guy who came out talked to me about adding a coating to my car to prevent spots and keep my car looking new. He said it was $175 and I wrote the check out to the individual who came out to do the work. I wasn’t expecting to have to pay for anything additional. He was very nice, but I felt pressured to do the coating. My car looks great, but I’m not sure if I needed it.

This is our second experience with Alex. He is a consummate professional. He is on-time or slightly early!! What???? Early? on-time??? Prefect job, polite, thorough? Can't be beat. Our cars looked like they just left the showroom. I will not hesitate to use them again. It's a great gift....just ask my happy husband!

They were fine. They were on time, they were really efficient, they leave any kind of mess behind. I have an unruly horse and they put it back the way it is supposed to be. They took care of it. They were nice and polite. The work turned out great. I didn't see the fine print that SUVs were extra and I have an SUV and it was an extra $50. But they sent me an email about that before they came so I could change my mind, and then I had a special product put on that they gave me a discount on so in total I spent $300.

They arrived promptly and completed the job in 2 hours. They were friendly, hard working and most importantly did an excellent job on my 22 year old car. The car looked brand new.

They were great. They were professional. They came here and it could have been a mess. They did my car and it was gorgeous. It was professional, quiet and fast.

I live in a condo and they could only use the alley to work.....they were courteous and did excellent work. Would highly recommend.

They showed up on time, needed very little instruction and in a bit over an hour were finished detailing my car. Great job!

It went great. The workers were deligent and came out to do the work and did the work. I was charged a little a more because it was a SUV and some pet hair, but it was worth it. I would use them again.

The person that cleaned it was Kenny Gordon. The person I talked to today was Mark. His respose was when you wash thar car, are the spots gone? It looks exactly the same before I hired these guys.

On January 20th, having not been contacted by approx.... 12:30 P.M. , I called and left a message on Starr's Voice Mail, asking if there was some kind of problem since the crew had not shown up or even called to say that they were having a problem. I received a call back a short time later from Mark explaining that the crew, assigned to my job, had experienced some mechanical problems with their truck. Mark stated that they still might be able to make it later that day if their vehicle could be repaired in time. I said that it would be better to reschedule. Monday, January, 27th at 9:00 A.M was selected to have the detailing performed. The crew arrived after 9:00 A.M. to start work on my vehicle. Alex and I performed an inspection, prior to commencing work , and due to some hard water spots on the passenger's side he suggested an Acid Wash and Teflon coating be performed to clean and protect the paint from such contaminates. He said the price was normally $125, but would give it today for $75. I agreed to the upgrade of services. The next thing I knew he had opened the hood and was trying to sell me an detailing of the engine compartment. I said that I was not interested and we moved on. After hearing the high pressure washer shutdown, I went out to see how things were going and to ask about the Clay Bar treatment listed in the Angie's List Package for $144. I was informed that Clay Baring was an outdated procedure. Alex came to report that they were finished and stated that I owed him another $125 for the job. $75 for the Acid Wash and $50 because it was a pickup. I said that I needed to check out the job before writing the check ( The original $144 was prepaid with a credit card ). Upon check the truck, it was noted that the passenger side side step chrome and wheel/hubcaps were all covered with hard water spots ( deposits ) . I inquired about why this was still existing. I was told that they had no means of getting rid of the deposits. My wife brought out some metal polish and tried to see if would remove the spots. It worked if you really worked h****** it. The Crew showed no interest in attempting to remedy the situation, so in desperation, I sent them on. After they left, I got some of my "Turtle Wax Chrome Cleaner" and proceeded to remove all of the hard water spots/deposits from the wheels/hubcaps and side step. It took me about 30 minutes to complete the job. To say I was upset, would be an understatement. After much thought, I decided to call Mark , at the home office, to inform him of my dealings with his crew. I told him of the problem with the water spots and how I resolved it. He wanted to know what I was asking for, and stated that he would discuss the situation with Alex and either Alex or he would get back to me. I asked him about whether the Clay Bar treatment was still being used by his company. His answer was "Yes" and asked why. I told him what Alex had stated. I received a call from Alex asking about my discussion with his boss. I told him that I had taken care of the problem ( Hard Water spots) with Turtle Wax Chrome Cleaner and a little elbow grease. I had paid extra to have that taken care of. He informed me that the treatment was only for the painted surfaces. I told him of my displeasure with his services although he was a very pleasant individual. I stated that he was hired so I didn't have to do the job, but I ended up having to finishing the job. His response was that he would come back in six months and let him wash and wax my truck for $75.00. I asked him if I wasn't satisfied with his job now, why would I want to pay him for another try. I requested that he return some of the cost I had incurred and was told that had been money he had earned for working on my vehicle. Figuring we were at an impasse, I ended the call. Mark has never called back to inquire if the situation had been resolved I will not recommend anybody to use Starr Detailing Inc. not only for the quality of their work, but for their Professionalism. I have performed work for people before and their satisfaction came before my profits. Just good business. !!! 2/10/14 - When Mark says that he was informed that I was already going to give him a bad review, this is simply untrue. I in fact called him stating that I wanted to give him a chance to make the situation right. He said he or Alex (the one performing the detailing) would call me back. I heard from Alex and he stated that he couldn't give me any money back and he stated he did not have the equipment on his truck to get the water spots off the chrome. My wife even brought out some chrome cleaner and he seemed satisfied to just simply leave the spots there. I told him that it seemed inconceivable that he had never encountered water spots before. He offered to clean my car again in 6 months for a reduced rate and I advised him that if I was not happy with the work now, then I would not use his services in the future. He told me he could not refund any money and that he would have his supervisor call me. I have yet to hear from the owner of Starr and will not be using their services again.

Well, my appoint was scheduled for a certain time 2 or 3 weeks in advance. First of all, they ran 2 hours late and, instead of calling me to let me know, I had to contact them - not once, mind you, but twice. It was approximately 5 minutes after my scheduled time and I called to determine their status. I was reassured that they would arrive any minute. 45 minutes later, I called back. They were surprised that the team didn't show up, and I was told that I would receive a call back shortly. Eventually, I got another call telling me that their last appointment asked them to do two additional cars, and that they would be finishing up in 45 minutes and heading over to me. That information would've been great as soon as they found out. Because they were running so late, and because my life involves more than just sitting around all day, I asked to reschedule to a different location that was approximately 4 miles away. They did accommodate this request. It was potentially the biggest mistake I made. This second location was in a rather affluent area of Los Angeles -- that's possibly why I was so horribly upsold. I was told that the rain spots on my vehicle were not rain spots, but hard water spots from a sprinkler (even though I park in an enclosed garage both at home and at work). I was further told that unless I pay $75 extra, only cash or check, these spots would not come out. I'm not an idiot. I'm used to this game. I remember a few weeks back when I went to my local car wash, they tried to convince me to buy a buff and wax package to remove the "hard water spots." Instead, I went home and used some white vinegar and a towel. Came right off. Anyway, I'm here, after already having paid $129, and was being told the spots on my car wouldn't come out (rendering the $129 detail service useless) unless I coughed up an extra $75. I'm sorry, but I purchased a "detail" package, not a merely mobile "car wash." I really, really don't like being lied to and taken advantage of. It worked against them too, because my family has 5 vehicles and, had they not pulled this stunt, I almost definitely would've purchased this service for those vehicle too. That being said, I still tipped the assistant $25 because the he spent 1 hour on my vehicle, which was filthy, and he was breaking his back to do a good job. I won't lie -- they did do an excellent job and I was very happy with the quality of the work. But I was upsold and taken advantage of for $75. So much for the "deal." *** Update after their response *** "If his car was always garaged at home and at work then why would he have had to take vinegar him self to remove the water spots that a car wash told him he had on there that removed them." Well, if you use common sense, between the garage at home and the garage at work, there's something called "outside." Sometimes, when the conditions are right, there's a phenomenon called "rain." I know this must be a wildly new concept, but stick with me. Anyway, when this wet watery substance called "rain" falls onto my car and is left to dry for weeks, a month, or more, it leaves grimy spots, hence "rain spots." Did you follow that line of logic, or was it too perplexing for you? You extorted me for an extra $75 to remove rain spots, after I've already paid $129 for a car wash. The same rain spots that I've removed in the past, very easily, with a towel and some white vinegar. Get real.

Their service was great and they did an excellent job. They were on time, very professional, and cleaned up well.

This is the fourth time I have used Starr Detail. Every time, even though different people show up, has been wonderful. They have consistently done a thorough job and are fast and professional. This time, I had a teflon coat put on both my husband's and my car that was not included in the Angie's List deal, but was totally worth it. The cars really shine and I was told it would last a long time. I am very pleased with Starr Detail again.

The company did a good job. Customer was very happy with the results. She stated she would use this company again.

Cleaned in and out. What's to tell?

I never used the coupon I purchased because it expired by the time I made the appointment. $100 out the window :( I rated with all 'B's so that I would quit receiving the recurring email requests asking for my review. Again, I never got to utilize Starr Detail's services.

did an excellent job and highly recommend them.

Team was very professional but late in arriving.

Alex did an excellent job. Got up all the dog hair from my very large Leonberger, and there was a LOT. Shampooed carpets, thoroughly washed floor mats, all vinyl, and seats. Tires and rims now sparkle. He charged me $25 extra above the $129 detailing deal because it was a truck. Originally he said it would be $50 extra; when I told him that seemed unreasonable since a Tacoma is a small truck, so he lowered it to $25. He was flexible about the date and time when I had to change it a couple of times. Did it right at my work while I was inside earning my paycheck. Very convenient and seamless.

It was difficult to schedule an appointment for service and they are slow to respond to email messages. They offered me an 8am time slot on 12/27. I accepted the appointment via email the day before and never heard back. I assumed I had the appointment since they offered it to me and I responded with a confirmation the day before. That morning I removed 2 toddler car seats, 2 strollers and a ton of other baby related stuff. No one showed up after waiting an hour past my appointment time. I called their number, received a recorded message and left a voice mail. I did receive a call back quite promptly but the person tried to reschedule me for a different day. Anyone with kids will understand what a pain it was to empty a car loaded with baby gear. I was basically told that they didn't see my confirmation email since they only checked their message once yesterday morning and had not checked it on the morning of my appointment. I don't understand why they would offer me a time slot and then not check for a response. They even said the time slot was probably taken by someone else! I gave them adequate time to receive my message but they just don't check their emails often. I asked for an afternoon appointment later that day and in the end they were able to work it out for me. They did try to correct the situation promptly so I was happy with how they responded to the situation. The detail itself was pretty good. They missed a spot of wax on the bumper and there are still water spots on my windows (from hard water spots prior to the detail). My van looks 10x better so I'm satisfied with the results. I probably won't use them again due to the miscommunication in scheduling. Life with twin toddlers makes it difficult to schedule appointments in general and I don't have the time or energy to deal with a no show. RESPONSE TO PROVIDER: Your response to me is a list of excuses as to why there was a communication breakdown. The communication breakdown was your fault and you were not clear from the beginning. When you gave me a date/time, you never said I had to receive a confirmation back from you. You have a number of bad reviews for a reason.

I think I bought 3 Angie's List Big Deal purchases. It was fine. They were good and they were thorough.

It was an Angie's List Big Deal that I purchased. It was fine. They scheduled it just fine. I didn't pay any additional. They did the expected job.