System Pavers

Angie's List gives high marks to System Pavers and they apparently do a lot of work in our area. Our experience with the sales person was awful. The salesman showed up very soon after the first call. He spent 90 minutes telling us how good he was and how much he and his boss were artists ("artieests") and very tight. We went over the job and he literally shook his head about how much the landscape walls were adding to the project. He repeatedly pushed us toward particular materials that we didn't want; would not discuss options in any coherent way that would let us judge relative costs; wanted us to hire our own yard work to remove a hedge that bordered the new walls. He played a video, which was crap and made us feel like we were in third grade, while he measured the job outside. He left with lots of promises (arms waving) and absolutely no hint of the scope of the work or anything else. I emailed him that same day saying that any plans or documents could be sent as pdf attachments to email if that was convenient and faster. Over a week went by and absolutely no word. I called again and he returned the call a day later. Said he had gotten my email but they weren't allowed to use email (??!). No reason given for the delay, but an appointment was arranged. I later called and said that appointment would have to be changed and gave him options. Again, absolute silence. My last call was to the office where I said he should not call again. I also remarked that I could not figure out how he could make a living the way he behaved. I'll have nothing further to do with them.

A designer showed up at our home with a few paver samples. He then came into our home and looked at the yard. I explained what I wanted done, and he informed me that he would have to take some measurements to put together a quote. He placed my wife and I in front of his laptop and showed a video, which was supposed to show how awesome they are and scare you how everyone else will do a horrible job. When the video was completed, he came in asking us about how much we would think it is. I had informed myself and knew I should not be paying much more than $4000. Their initial "let's see how dumb you are quote" was $7000. I was about to let the gentleman out to the door at that point, but miraculously there was significant room to negotiate. When I told them that I had budgeted no more than $4000 for the area, somehow they found some discounts and were able to drop the price to $4850. This was followed by very aggressive "sign here on the line or we can't guarantee the price" behavior. I knew right then that I would not go with them. I don't doubt that they do a good job, but don't believe that nobody else will. We had a local guys out and they have since completed the job for $4000. My back yard looks fantastic, and the product I received far exceeded what was included in System Pavers final quote. If you go with these guys, never accept their first offer.

My salesman worked closely and patiently with me to optimize the materials and design plan. All work was completed in 2 days according, exactly according to the design plan and at the contract price without any extra charges. Workmen were prompt, pleasant, professional, efficient . The job was completed in less time than promised. Clean up , both at the end of day one and at the completion of the project, was satisfactory. I feel I received an excellent quality product for a fair price.

Overall very well - the quality was great, the work good and prompt. We did have a light problem with drainage - they came back to fix it - however that fix made it worse. So after we lived with it a while and called again (several months later) they sent another person out to evaluate - they agreed and they fixed it. It's now great. Laurie our salesperson was particularly helpful in giving a quote etc. They worked very well with the contractor who built our walls and also built an island for our BBQ and installed it. Even though we paid him separately - it was great that they worked together. Their quote was lower than others considerably - yet their work just as good. So we recommend these folks who have made our back yard which was avoided (mud and not fun) into a thing of beauty.

The walkway was done beautifully - The men doing the work did it in an artistic manner!

The Systems Pavers designer came to my house and we discussed what i wanted. I looked through a big book of pictures of previous projects to help me choose a new look. The designer right then drew a plan of the new patio including a circle of stones that I had seen in his book. We worked together on the design. The price seemed right so I agreed to have the work done. The office called later to schedule the day the work would take place. The workmen arrived exactly on time and proceeded to take out my old patio and put in the new patio of paving stones. It took two days. Everything was very well organized. The men worked very hard and very carefully to make sure that everything went well. I am extremely happy with the result.

It was excellent. They were very responsive and knowledgeable.

The job went smoothly. Every detail was taken care of. They finished the job faster than we thought they would, in a good way. You could tell that the installers were very experienced. The finished product is functional and beautiful. My only complaint is that System Pavers won't take on small jobs. I've called them about paving other areas (back yard, side yard) and they don't want the work.

It was very, very good. They were very professional. If there was a problem, it was settled. I would recommend them to anybody.

They really did a very, very nice job. It was absolutely excellent. They did outstanding work. There were some details I wanted them to come back and fix; they did it immediately and to my full satisfaction. I would recommend them.

It was good. They did an excellent job I thought of laying the pavers and getting everything to match. They worked quickly and cleanly.

System Pavers did an excellent job from the sales presentation to the driveway removal and installation on the new pavers. Everyone who was here preformed their work in an efficient and professional manner. Great job.

Sales staff developed pattern and color style. Set date for install - great design sense. Price was competitive.Meeting with contractor timely and efficient. Install was done on time, with great results. Clean up and care of property - excellent, great job Bret and crew.

I am having a lot of housework done and am looking at several companies. They came when they said they would be there. The person who came was terrific. He came out and spent an hour here. I wanted a specific kind of yard. He took pictures and took a lot of time explaining a lot of different colors. He showed me different types of designs for my driveway. I could customize it to specific patterns. He also assured me that they will fix any of the problems developed. He did not pressure me into buying anything and explained the costs and procedures. They gave me a discount and exchanged all paperwork the very next day. It was great.

They did a great job. We were very happy with their service and everything was done timely. It is pricey, but they did a good job. They basically charged per square footage, so it depends on how big your area is. And we went with a country manor wall, which was a more expensive wall. So we've got the look that we wanted. I guess their prices are pretty comparable to other companies and they also have a financial plan. I paid for part of it and then financed the balance. The quality of the work they did was great. The financing was quick, and they had an open window in their schedule, so they got us in right away and then the whole job only took a week. They were always on time and they were very professional.

The crew arrived early on Wed the day after New Year and worked until about 5PM. As described earlier, they removed the concrete the first day and completed the pavers the next day and a half. Prior to the start of the project, Bret who represented System Pavers, described exactly what they were going to do. He gave us enough samples to review until we arrived at what we thought was ideal for our driveway. He did spend a lot of time with us until we were in agreement. As stated before, we are very satisfied with the whole exprience. The work is guarenteed for 25 years.

The appointment went very well. A gentleman came to our house and did the estimates in details. He was extremely professional and nice. We were not able to proceed w/ the actual work because it was beyond our budget.

System Pavers graded the front yard, and removed many large tree roots where the pavers were to be placed. Their crew was punctual and friendly. The pavers were installed quickly and professionally, along with a seating wall. A drain pipe from the back yard was extended to a hole in the curb they core drilled. The end result looks great, and neighbors have commented on how nice it looks

Sales team quickly responded to my initial email. I sat down with the salesperson, went over the plans and discussed their services. It turned out to be your typical sales pitch from paver companies, which was OK (but I had seen all this before from other Companies). The sales person thought the whole project could get done for about $35k. I sent the plans to the salesperson electronically. He never responded. I emailed him again, at which point he replied and said he was having email problems. About a week later, he emailed me and said he could get the whole job (minus some concrete walls) done for $47k. I asked for a detailed breakdown and asked if this included BBQ, Firepit, LED Low Voltage lights, etc. . . I also informed him the plans had changed due to the addition of a pool, but the paver sqft was mostly the same. He said we should sit down to go over the bid. Unfortunately, it took over 10 days for his schedule to get free enough to meet. Even then, he gave me a day he could meet, but didn't reply to emails asking to confirm the time. . . then he changed the day he could meet after I had taken time off for the appt. Finally we got a chance to sit down. The sales person arrived late (but he did call to tell me he was running behind). He then went through all the same numbers I had previously given him. Essentially, he was working the bid right there. Then he started to nickel and dime the project for curve cuts, upgraded pavers, etc. When it was all said and done, he wanted approx $41k for just the back.yard (despite emailing me a bid of $47k for the whole project includeing over 1700 more sqft of pavers in the front) Our meeting ended early because he was late and I had another appt. Then, and this part kills me, he emailed me saying his Boss had authorized him to go down to $39,995. I felt like I was at a car dealership where the salesperson pretends his boss is the bad guy. All said and done, don't waste your time. You will spend weeks chasing these guys for a bid, get a highball offer, and then the used car routine when you send the salesperson packing!

Overall, we are pleased with the results the but there were bumps along the way and a couple areas for improvement. First, the salesman came over and after evaluating the job immediately provided an estimate (after a couple calls to his boss) while we watched a warm fuzzy video of a couple touting the benefits of system pavers. When I said "no" to the first price and request to sign on the dotted line, the sales pitch was on and a negotiation began. Honestly, my wife and I felt like we dealing with a used car salesman. The sales process was unprofessional but the price was fair and I had check two other sources. The work began on time and workers were diligent and efficient. The work was delayed in the middle since the wrong color pavers were initially delivered. Aside from that work went smoothly and the whole process took just over one week including the delay. Aside from the naseating sales process, there were two issues I was disappointed with. First, the retaining wall was drawn up quickly by the sales person and quite frankly never double checked by anyone else. As work was underway I quickly realized that the wall would be too tall for the hillside and partially block our patio view. The wall is a 8 inches too high ( a row of cinder blocks) and frankly a bit of an eye sore but I'm glad I limited the damage to that. A little extra care or a double-check of measurements once work began could have avoided all this. But I feel this company is all about the sale and cranking out the work. Overall the quality of work is good but attention to detail is lacking. The second issue was minor but involved the removal of landscape lava rock. They removed some but as I re-lanscaped I found that they merely covered much of it dirt. I wasn't reimbursed for either item but not that I expected it. I want people to be paid for work but I expect attention to detail and felt it was a little lacking. Would I consider using them again? Maybe. If the price is competitive I might but would honestly prefer a less corporate attitude with attention to detail. Last mention, the grit/sand in between the pavers takes longer than the two weeks they say it will remain. Plan on 2-4 months unless you seal which is expensive. Also, don't let the grit/sand get inside as it will easily scratch hardwood floors.

They were too expensive. The quality of work and professionalism were fine.

Everything went very well. We really like the driveway. The stone work for the planter boxes was excellent too. We weren’t as happy with the garage work but that wasn’t their fault. I just didn’t like how it looked. They did a great job. They didn’t tell us if there was any rebarb under the concrete it would cost extra was the only problem at all.

Meeting itself was pleasant enough, we discussed some possible options for remodeling my backyard (firepit, hardscaping, etc) but I never heard back from him at all after the initial meeting despite his commitment to "get back to me in a few days with some options." I never received any follow up of any kind from the design consultant or anyone at System Pavers. Maybe he decided the job was too small?

Service was good, but we gave instructions three times. When the individual showed up, they still needed instructions. We had discussed a few items for the glazing and flaring of the sidewalk and had to have a fourth discussion on those details. Project manager was good and punctual.

I was happy with the job they did. They did what they promised and I have no complaints.