SAN DIEGO KITCHEN PRO'S

Very poorly

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They were very efficient. They were mostly on time and performed all the things I requested. They were generally neat in their work habits. I was very pleased with them.

.Most mornings they arrived early and were always courteous and friendly. They worked as quietly as possible They tore down the 40 year old cabinets and brought in a dumpster to load the debris. The finish on the new cabinets, the counter tops, and the floor all as ordered. The one regret I have is not sitting down with the designer to find out exactly what things I would be losing or gaining by some of the changes being made. One thing I didnot expect was a change of style on the cabinet storing dishes. The old was double width, doors opening from center. All everyday dishes were on the bottom shelf, china on the 2nd shelf, and seldom used crystal on top. The replacement was two single cabinets not nearly as convenient. When done and replacing electric range they put the hookup inside a lower cabinet and were going to drill a hole through the other side to bring the cord through. I stopped that as I knew it was not to code and it deprived me of the use of the cabinet. No one ever contacted me about the failure to connect the stove and I wound up paying an electrician to do it right. When it came to the flooring, there were areas where the original tiles were left on, giving an uneven surface. I had them return to fill in with grout the space between the floor tiles and the cabinets in the range area. There are still two holes from the old cabinet bolts showing below the new dish cabinets.

I hope you like to read. There was so many problems with this company that I wrote a book! The overall cabinets look good on the outside but there was just simply too many problems and sloppy work. The interior of the drawers and rollers had stain and poly overspray on them to the point where some rollers don't even function properly. They also did not mask well and got stain on the painted walls and floor, etc. Not Good. To make matters worse, the company was completely non responsive. At the end I tried speaking with the sales person, who was our point of contact, about the problems. He did not want to get involved. He told me that I should call the owner. I called. No return call. I wrote a letter. Never a reply. This company appears to not care at all about their customers. If they would have been responsive, then I probably would have felt much better about them. Exerts from my letter are below. Poor Area Prep: The person doing the woodwork did not seal off the area with plastic like we were lead to believe would occur. The plastic he did put up had so many rips and tears and large holes that the sawdust basically ended up everywhere in the house. Poor Communication: One of the most irritating problems I had was that there was no communication with us once we signed the paperwork as to what phases would be done and the schedule other than a start date. Other than that there was no coordination what so ever. No Supervision: I was disappointed that there was no supervision of the project. The only people that I observed were the employees that did the work. At no time did a supervisor come to the house. Luckily I had scheduled to work from my home to monitor the project. A customer should not have to do this but I am happy that I did. The project could have been a catastrophe if not. I had to intervene at least a couple of times a day to stop them from doing things or to note problems in their work. This avoided the placement of a polyurathane drying rack in my family room with little carpet protection and all the fumes in my home and around my pet birds, etc. Poor Order Implementation: I spoke with the sales person after I discovered the door styles delivered were the wrong ones. They recomended that they trim off the grab sides. This would have changed the size of the doors etc and was unacceptable. I was never happy with the doors but decided to keep them since my wife was not too disappointed. Also we received a small $200 credit. Additionally we were told that there would be a three yard bin delivered to our home for the removal of material. This never showed up and the guys just filled up my trashcans and yard with trash bags of the waste. I am sure that this saved your company a couple hundred. It took us several weeks to get rid of all the excess trash in the yard. No Standards Followed: There was a complete lack of following a standard. Originally we were presented with sample doors and finishes. We choose a finish as a place card with the expectation that someone would follow up with us on the final finish to choose. No one bothered to follow up. After the job started I had to request the sample doors for the colors we picked so that we could review and have a standard to go from. If I had not done this, the people would have done the staining without any idea on what our expectation was. Very poor process. The people showed up to stain with no idea on what the color and shade should be other than its name and began staining the doors. I presented the sample doors to the lead and explained that was the color and shade we wanted. He indicated that it would not be a problem. After the Master bath area was stained I noted the color was far too dark vs. the sample. I notified the lead and he used paint thinner to remove some of the stain. They still came out too dark as compared to the sample but not nearly as dark as they were. The stain of the kitchen also turned out too dark. It appeared too dark after the initial stain application. I was informed that it would appear different after the polyurethane. It ended up too dark and disappointing. This is even after providing the sample door to the lead. I brought it to the leads attention and he basically had nothing to say other than the sample door was old and the stain had faded. I asked him if he could have made it lighter and he said yes, that he could have thinned the stain. Overall it was disappointing. He had a standard to go with, never really used it and stained it the color he choose. Poor Masking and Prep Work: I noticed that there was what appeared to be an apprentice helping a more experienced lead. The apprentice did most of the masking. Several times I pointed out areas that looked like they needed more attention and they were fixed. In the end they ended up getting stain and poly over spray onto our walls, floor, and existing drawer rollers which now do not roll very smoothly at all. In fact a couple of the rollers won?t even turn. Additionally they got stain on the painted interior of the drawers, etc. I have repainted many of them myself and plan to repaint the rooms with the overage on the walls, etc. Measurements and drilled holes: We had a sample of the hardware ordered to use as a template for the holes. Some holes were never drilled. Several of the holes were a quarter of an inch off so the handle would not fit and some were out of alignment down the drawers themselves. Luckily our hardware had a large base that masks the corrections I had to drill to get things to fit and line up properly. Poor Cleanup: After they were done with the job, they left the dry poly over spray all over my garage floor and driveway. I ended up sweeping it up since it was so slippery. Some trash, old parts, screws etc around the yard. Bottom line was that once they received the final payment from me they left and did not even try to clean up.

THERE WERE SOME SMALL ISSUES THAT NEEDED TO BE CORRECTED AND THEY CAME RIGHT OUT AND TOOK CARE OF IT. THEY WERE PROMPT AND COURTEOUS. THE CABINET REFINISHER WAS ESPECIALLY GOOD.