Planet Orange

Planet Orange dealt with our pest concerns expeditiously. We now have their monthly maintenance service and have not had a reoccurrence of ant or any other pest.Their one failing is punctuality-- although exceedingly on time in the first application and then first maintenance month, they've now missed a total of 2 appointments in as many months. The company is quick to refund the monthly fee when that happens.

After the inspector left, I tried to follow up with an account manager, Carissa Bonsilao, regarding the quote for rodent treatments since that was our problem. She was difficult to get a hold of (I left 2 voice mails, which she didn't return calls) and it was only when I complained to another manager that she finally answered her phone. She was short on the phone and they only had plans for extermination, not for exclusion of rodents, which is useless - if you don't block where/how the rodents are entering your home, you'll never get rid of it! When I asked her about it, she just hung up on me! Another account manager followed up a week later with a termite prevention plan quote, which was useless because we don't have termites in our home! The company seems really disconnected with the inspectors and account managers. The inspector was great but the account managers, not so much.

Over all very pleased with their service and professionalism - great job!

The afternoon of my in-law's arrival, a swarm of termite-like bugs appeared in my 5 year old son's bedroom. Of course I had to get rid of the bugs ASAP, but how awful to have them right when my in-laws are arriving! I frantically searched Angies list and started calling exterminators. Planet Orange was one of the few that were open on a late Saturday afternoon and the only one who would send someone out that day. On the phone, they did tell me the approximate price for their services, which was in the thousands of dollars range. I appreciated that they said that up front, so I would know what to expect (and they wouldn't waste their time.) The technician arrived and was very nice and professional. He looked at the bugs and had good news and bad news. The good news was that they weren't termites--they were mud daubers. The bad news was that there wasn't anything he could do about them. These kinds of bugs appear and swarm for a few days, then disappear. While I appreciated his honesty, I have to admit that I was disappointed that there was nothing to do to get rid of them (but not Planet Orange's fault!). We just put up with them for a few days, and like he said, they disappeared. When we replace the windows in my son's room, we'll be sure to have the walls cleaned out to get rid of any remaining mud dauber nests. A+ for their honesty. They could have charged me a lot of money and said that it was their work that made the bugs disappear after a few days! IF I have pest problems in the future, I'll be sure to call Planet Orange first.

I did not dislike anything about them. They were good. They were nice, polite, and professional. We did not go with them. I think they were fine.

I got them from Angies List and they had excellent reports. I had spotted a little dust that termites leave and was really alarmed because I had on bought this apartment building about a year ago. I had got the inspection report and everything was fine, but obviously they had missed it, and I was quite concerned. I liked the way they handled it. They came in and explained how they do everything and it is different from the typical termite companies. They fixed it and I have not had any problems with termites. They use very clever technology.

I am completely satisfied with them and I have been using them for close to 3 years. They have taken care of the termites and took the O & D out. This month they have come for the 3rd year to check and make sure everything is fine. I have also taken an extended warranty to extend after this third year for two more years. I have not seen any earthworms or anything since I got them involved. They were natural. I had a really bad farm and it's worked. They are coming out this month. I have a five year warranty on beetles and a three year warranty on termites and they called to check if I wanted to extend the termite warranty with the other. They will come out this month. They go down under the house and up in the attic and they make sure its okay. They have also marked where there were problems so that they would have a line to check to see if it's extended. It's a free service if you take the warranty and they just come out. If you have a problem in between they come out for free. They are well worth it. I would recommend them.

They arrived promptly and started the inspection. They walked around the boundaries of the property and made a few notes. We have not one but two crawl spaces under the house. The inspector stuck his head into the crawl space, shined his flashlight and that was all for the crawl spaces. He made a few notes. He never looked at the second crawl space even when reminded. His "map" of the crawl space was not at all accurate and the "termite" locations he could have never seen! In the attic he immediately started talking about an insulation replacement. While the insulation is certainly dusty, there seemed to be no need to replace the insulation. I have no idea how he could have decided there were termites in the attic. They wanted a total of $6,000 for termites and insulation replacement. They have no evidence of actual termites, no reason to replace attic insulation. I spent a few weekends and $500 to lay another layer of insulation in the attic. The saving in heating will pay for this in no time. I'm getting someone else for termites.

They took care of the entire entire house. I've had the termites before. They were very good and it came with a two-year warranty where they will come back if anything happens including anything new.

It went well. They did a free inspection and addressed the damaged areas. They performed the service and repaired an area and fixed an area that they did not see intially.

They came in and did an inspection and found it was mostly exterior. Then they did their usual thing. They are supposed to come every 2 years to recheck. They are nice people and knowledgeable. The work seemed pretty thorough.

After moving into our new home in the fall of 2010 we've started a fierce fight with the old inhabitants - several families of Argentine ants that seemed to infest all outside yard areas and with the winter rains, started to attempt a foothold into the insides. I had initially gone into the intensive UC Davis IPM (Integrated Pest Management) suggestions of caulking, boric ant baits, and other less "toxic" solutions as my wife is pregnant (and retail pesticides give me a headache). However finally my wife got irate enough that she said ENOUGH. GET THE ANTS OUT. After doing a search on Angies List I came across planet orange. I was hoping they could use their Orange Oil ("organic") against the ants, but they are more effective against termites. Carissa at Planet Orange explained to me that it was unlikely that the treatment would be effective. She said the pest person would explain both organic toxins and non-organic toxins to me and let me choose when they came out. Planet Orange got a pest exterminator out on the weekend after the call and the exterminator took a peek at the situation and gave his recommendation. Basically it came down to two treatments: 1) Termidor sprayed on outside of house 2) Inside baiting with Dupont's Advion (Indoxacarb) I did my research, saw that the LD50 (Lethal Dose 50%) and environmental downstream impacts seemed to be acceptable and OK'ed the job. Other reviews suggest that PlanetOrange is very pushy on the annual contract, but I didn't find that to be the case. My cost details the $300 one time with 30 day warranty rate. By the way, I did have them come out again as we found ants after their treatment. For their second followup they used an organic solution of peppermint/clove oil. This treatment so far has held but I'm definitely making sure as my 30 day guarantee runs out. You do have the option on day 29 to get credit towards a one year contract. If I don't update this post then that means I let the 30 day lapse

The people who performed the task were pretty professional and did a good job. Their office seemed a little chaotic, but they were pretty nice. It?s just that they are not as good as I would like them to be. They used a natural solution instead of chemicals and that was attractive to me. I want it to work, but it?s hard to know. You also need to give it some time, but the natural solution seems to be very attractive. The price was decent and it was not very cheap. Their performance was good. I would use their services in the future too.

Finally, after saying no several times, guy has nerve to tell me a sob story about his family. Not. Professional. Also the other reviewer was right, they were pushy. After telling the estimator I don't want to be contacted, I was later contacted by email, then by phone. Immediately recognizing the problem, I had to tell them very directly on the phone, not to contact anymore. They stopped. Thanks Planet Orange, though everything sounded simple and easy, I decided to go with another company.

They appeared to do all the work that they said they would do. Only time will tell if the treatment was effective.

Their prices are reasonable. They are environmentally safe. They don?t use pesticides or any other poisonous products. I would recommend them to others as well.

The technicians were very informative and courteous even after being in the attic for some time. I had asked for an early morning appointment to have them in a cooler condition, but that was discounted by the sales/account manager. After talking with the technicians I understand that their early morning appointment was quite simple compared to mine and it would have seemed more appropriate to schedule the hotter attic service for first thing in the morning. Although perimeter treatment did not include across the driveway, treatment took place under the house in specific places I've had subterranean termite activity. The attic treatment appeared to be thorough and extensive as several hours were spent there in the sweltering heat. The only irritant with the company was trying to communicate with the account/sales manager. He never responded to my two emails and one voice message. Other office staff were very helpful and courteous. I will not know if any of the treatment works until the one and two year inspections provided with the service are completed. But the house smelled like oranges for several days after treatment. Quite nice actually.

We didn't use this company because: They were trying to sell us a long term contract, but weren't offering to guarantee the work. When we didn't respond right away after getting the report, the sales force really went to town. Every number we gave them got multiple calls and pressure; every day I got another email. If they spent half the money on their service that they spend on ads and sales, I'd have been more impressed. The long term contract isn't recommended by other companies as the consumer pays more up front, and it's unclear what kind of service will be available from the company years down the road.

Fine. No problems. They were helpful, on time, and experts.

They were prompt. They were also courteous, quick, and clean. They lowered the price when I said I wanted a competitive bid.

I am very happy with them. They did outstanding work. They were very quick and efficient. There was minimal inconvenience. Their work was guaranteed. We had also had problems with ants earlier. After the termite treatment was carried out we haven?t had any problem with ants either. My experience with them was excellent.

We thought they were great. The people were nice, they explained everything well, they were fast, and they were thorough.

Their bid was the highest and had the most limitations. We didn't think their service would solve the issue we had. They were knowledgeable in their particular type of service, they didn't expand upon the trade off between that and the conventional stuff. They were punctual and the interaction was fine. We probably won't be using them in the future because the technology has limitations.

I didn?t have them do any work. The estimate was not accurate because they did not list everything accurately. What they told me while they were here was not the same was what was on the quote. They were responsive and professional.

Planet Orange first sent out an inspector who did a thorough job (better than a previous inspector from a different company). The inspector determined there were both subterranean and drywall termites and recommended treatment strategies, including preventative treatment of exposed wood. Planet Orange performed the recommended work. They did have to drill a lot of holes in concrete and in an interior wall, which were patched up. The entire crew was very professional.