BLVD Moving

Unfortunately, we have to say that it was very negative. The relocation specialist, named Ahmad, did an extensive, detailed walk through on Zoom. He wrongly assessed and wrongly quoted our move. On the day of the move, they informed us that they will be adding close to $2000 to our original quote. The foreman's name was Rodrigo. We experienced Rodrigo as rude, condescending and unprepared for the extra special packaging we paid extra for entrusting them even more as they are the moving professionals. We were told the floor will be protected with runners by dispatch. But Rodrigo arrogantly told us those were only for "his White Glove Clients". When I asked if he was going to wrap my bicycle, he told me "they only wrapped expensive bikes". Upon receiving our belongings in our new home, 80% of the furniture they wrapped was either damaged, broken, in pieces, or irreparable. We were horrified. We paid extra for our piano to be handled by them and upon delivery it could not be moved in because the two movers they sent could not handle the weight of it. We were promised by BLVD we would hear from another mover within a few days and never heard from anyone so therefore, we had to hire an extra service to come out and move the piano into the house. They did pay for this extra service so we will give them that, but we asked for this to occur, it was not offered to us. We are now in the process of putting in a claim. We would like people to know about our experience with BLVD Moving so you can make the best decision for yourselves. We are saddened to have to share this experience for we were handled unprofessionally on top of our belongings having suffered. Maybe since this move, they have worked on their abilities and promises to deliver.

The estimate was professional and given in a timely manner.

The packers and movers were great at what they did BUT the people in the office from estimator to customer service were not helpful, did not do a good job communicating and ended up increasing the costs of the move by almost 100% - but only after they had me so far into the process (half packed up) that I couldn't get out or explore any alternatives. All the disclosures are in the small print, however, I was actually told by the estimator not to worry that they would not be incurred in my case. BUT they were! They walked the house with me and then did not include an entire room in the estimate (which I should have caught but did not and they did not confirm or even at the outset of packing have the paperwork available to discuss that one entire room was not included in the estimate! At any rate, by the time we discussed with paperwork in hand - I was almost fully packed. So what choice did I have but to pay the extra with them telling me they were doing me a big favor and could be charging me more! The price went up from $4600 to $7500 and would have been more but we took steps to insure that there were not steps, long hauls at drop off and that their Semi could drive up to the facility!! We did have to get a new facility!! I am not sure how one room in a 900 Sq ft. two bedroom apartment could increase the cost by that much - it seems to me that the entire move was underestimated!