Garage Masters

Our aging garage door had been acting up for some time, and this past week it had stopped working after some wires got tangled into the wheel mechanism. The motor had also burned out. On Tuesday I called Garage Masters; they were able to send out Ron to give us the estimate by Wednesday. Ron arrived promptly and explained some of the different options. He was extremely polite and clearly very knowledgeable, answering all of my questions succinctly and to my satisfaction. I got another estimate as well, and Garage Masters was very competitive with that. We decided that Wednesday to go with Garage Masters; I called them back and they ordered our door and were able to do the installation just three days after my initial phone consultation. John arrived exactly on time on Friday morning of the scheduled installation, and proceeded to do the job by himself. He took about five hours. At the end of it, he demonstrated some of the features of the garage door. We also programmed the keypad together. Like Ron, John was very polite and informative. The work was clearly very good. The door moved up and down very smoothly and quietly, making a world of difference from our previous setup. Bottom line: I called Garage Masters on a Tuesday morning. Ron (their estimator) came out on Wednesday morning. We made our decision on Wednesday and gave the go-ahead for them to order the door from the warehouse, and John performed the installation flawlessly on a Friday.

The receptionist who took my call was pleasant and professional. Two employees came as scheduled within an hour and the repairs were finished in an hour.

Ronald was a couple of minutes late but it was no big deal and made up for it in his quick, professional and efficient service. It only took him 1/2 of an hour to replace the springs. I had a couple of questions about replacing rollers as well as replacing the springs. Ron suggested to wait until I replaced the screw motor with a belt motor as the noise of the screw motor would negate replacing the rollers. He also didn't push replacing the motor. I will definitely call them next year when I plan on replacing the screw motor with a belt motor. I HIGHLY recommend them.

I called to arrange the work and was pleased to find Garage Master would schedule a Saturday appointment. We agreed on 9:00 am, and Ed the technician was at my door at 8:59. He was very polite, looked at the old opener, and quickly set to work. The whole job took just over an hour. Ed removed the 15+ year old unit and installed the new belt drive unit I'd purchased, set up the security code for me, and walked me through how the system operated. At the end of the job, he cleaned up behind himself, leaving absolutely no mess behind. We noted how much quieter the new unit was, and Ed suggested that the next time I have the door serviced I could replace the steel wheels with nylon to make it even quieter. I continue to be impressed with Garage Master - this is the 3rd time I've used them to service my older garage door, and the professional approach and high quality service really sets them apart. I highly recommend this vendor

The person who gave me the quote also did the work. He knew exactly what I was looking for and his bid and work matched what I wanted done. Their work was VERY professional. They paid close attention to detail and the end product looks fantastic and functions beautifully. It is quiet and a really nice renovation to our home. They arrived at 9:30 on Saturday, June 11, 2011 and completed the work at approximately 3:00pm that same day. They removed the old door, track and automatic garage door opener. They installed the new trim for the door, enabling the new tracking to be secured to the wall of the garage, and ensuring we would have a tight seal between the garage door and the house. They then put in the new door, spring and automatic garage door opener. When they were finished they spent as much time as WE wanted going over every bit of their work to make sure we were satisfied. They then explained the new automatic garage door functionalities and made sure we knew how to use the system. Excellent service. Excellent craftsmanship. The work was to a very specific bid and exceeded our expectations.

My original appointment was for 5:00pm, and I received a call from the office to check if the technician could come earlier. the technician was professional. It took him about 15 minutes to diagnose the issue and another 15 minutes to fix it. Excellent job! I will definitely use them again.

They were excellent. I spent around $2000 to $2500. They were responsive, punctual and professional. I would use them again in the future.

I called at 12:30 and they were here at 1:15! I thought that I was going to need a whole new opener system, but he recommended just doing the remotes - the motor was fine!

They arrived on time. The dispatcher even called to tell me that they might be a few minutes late. Ed was totally professional and definitely knows what he's doing.

It went well, better than expected, and the cost was affordable for us. The technician left the garage area clean and knee what he was doing.

Garage door stopped working around 9AM. Searched on Angie's List, found this company. Rang them up, they made an appointment for noon. He showed up early, looked at the door, described what it needed, quoted flat fee to fix. Said it would take 1/2 hour, he was done in about 15 minutes. Let me know that springs have about a 7-year life, the system was 8 years old, and the next to go would likely be the opener which is good for 8-10 years. Was very courteous, professional, and clearly timely. Have already recommended them to two neighbors who have garage door issues.

These guys are great! As fate would have it, I'd just called to set up an assessment of the aging garage door opener in our home when hours later it died. The Garage Master team team showed up 10 minutes early, had it fixed within an hour - 2 new pulleys and cables for $225 installed. Very professional from the initial phone call to the on site service - this is definitely a firm I will use again.

They came out prompt when we were having a problem. They came and reset it. They were prompt, nice, responsive and professional. The cost listed is for service charge.

They were very prompt and they had excellent diagnostics. I would absolutely use them again.

They were able to come out quickly and gave me a reasonable quote. They did the work immediately and it did not take them much time and it did not cost me much money.

The first person to come out for the estimate made measurements and provided an introductory quote. I did not find him particularly helpful in describing the options and features. When I called for more information, they invited us down to their shop to see the products and services they offered. We evaluated everything and felt comfortable with our decision - which turned out to be much the same as the first estimate. It is much better to go down to their shop to see the product and finishings in person, plus everyone in the shop was informative and friendly. The installation went very well - they removed our old door and installed the new door in just a few hours. The installation team was clean and neat and did not leave a mess. They described the features and usage of the door in detail, and answered all questions thoroughly. They forgot to take a large piece of glass away at the end, but they were quick to stop by once we called them to let them know about it. Excellent service!

Garage door broke on Monday afternoon. On Tuesday around 3pm I called Garage Master, they were not able to come on the same day, but we scheduled an appointment for the next day at 4pm. The two technicians showed up 10 minutes early. It was apparently one of the two "torsion springs" broke that need to be replaced, but they insisted that they have to replace both (I "google'd" around on the Internet and found that this is normally recommended - to replace both springs at the same time, even only one breaks). They replaced the two springs within 45 minutes and helped tighten up the nuts and bolts without extra charge. They were courteous, friendly and professional. Only thing that I didn't like is that originally they quoted me for $195 to replace the spring, but then when they got here they said that if it's ONE spring then it's $195, but for TWO springs they will have to charge $295. Again I google'd around, giving the high cost of living in San Francisco I think their price is "on par", but really doesn't seem to be "cheaper" than others. Just thought that I would point that out. I would be happier if they charge like $80 extra for two springs instead of $100 more, as the labor to replace one and two is about the same, and the material cost (the spring itself) cost around $50 online (http://store.overheaddoorparts.com/ts001a.html). For DIYers, you might want to read http://www.truetex.com/garage.htm I'm a DIYer myself and after I watched them to perform the whole job from start to complete, I concluded that this is really not a suitable DIY project unless you have all the necessary tools (tools alone would probably cost you a fortune). By the way they do take credit cards, that's a big plus.

Garage door broke Sat pm. Called Garage Master on Monday and explained the situation. The receptionist said it sounded like a broken cable or spring and provided pricing. I scheduled an appt for Tuesday. The technician arrived on time and was able to diagnose the problem right away. He replaced the spring within one hour. He was courteous, friendly and answered all my questions. Very professional.

I called Garage Master on Friday night just after 6 pm to request a garage door repair (broken spring). They found a time the next morning at 10 am for the repair. The repairman showed up promptly, quickly saw the problem, provided an estimate and fixed the door. He also lubricated the rollers and the axle, so that our door doesn't squeak any more!

They came out on a short notice. They had to replace the springs but the ended up replacign the whole garage door. They were very professional. The were the cheapest compared to everywhere I checked.

I was replacing a garage door opener and wanted my spring, rails, drums and cables inspected professionally to learn whether any maintenance or service was in order. Garage Master gave me a telephone quote and showed up within an hour. The serviceman was informed and thorough, adjusted one of the drums which had slipped slightly out of position, and lubed the system. He was done in 30 minutes or less, and the charge was consistent with the quote.

I found Garage Master on Angie's List. The reviews were good. I called, described the problem to the female customer-service rep, and they sent a truck out to my place within the hour. To my amazement, they had several different salvaged garage-door hinges with them. They removed the broken hinge, put the best-suited one in (even the black paint on it matched), and were done in about a half hour. Awesome.

Within 1 hour of talking with them, they came by, took all the measurements, told us our options (only a wood door was possible, given our particular garage configuration) and wrote up the estimate. Installation happened about 12 days later, and went without a hitch. They left the job site clean. They are a very professional company.

They also tuned the garage door. They adjusted the spring and everything. My experience with them was very good. I told them the problem over the phone. We scheduled an appointment and they came on time. They gave me some options instead of trying to charge me right off the bat. They communicated well.

The company was able to send out a representative within an hour or so of when I called to tell them I was shopping for a new garage door (after having the driveway leveled under the old one, so that it no longer fit). They gave me the best price (even after I gave a smaller business a chance to try to match it), so I called them back a few days later to put the order through. They said the new door would be ready in about a week and a half, and called me nine days later to make the installation appointment for the next morning. Two technicians showed up promptly on a blisteringly hot morning. I handed them the garage remote, and they set to work--sharing part of the garage time with a pair of electricians who were installing some outlets. Three hours later, while I read a book, the door was in, fit perfectly, worked perfectly; the shelves were removed from their original location and screwed in further back in the garage; the old door was packed away for their removal; and the site was left scrupulously clean.