Swede Chimney Sweep & Dryer Vent Cleaning

Rick Pocock and Swede Chimney Sweep & Dryer Vent Cleaning are great. Rick spent 90 minutes cleaning out our dryer vent system that exits on the roof. Sure enough, it had 27 years of built up lint (about the size of a volleyball) which is now gone. Rick was professional, personable and went out of his way to tell me what he was doing and why. He also looked at both of our fireplaces and chimneys and suggested minor work (to be done by others). Great value.

went well...always arrives on time...is pleasant...goes right to work...doesn't waste time...informative and answers all questions.

Owner is a couple; wife answered the phone and scheduled service. She was incredibly service-oriented, friendly, helpful and offered good safety tips. Assured me we were in good hands, as her husband would be arriving to perform the service. He was prompt, courteous and professional. We called because we just moved into the house a few months earlier and bought a new washer and dryer. The "check vent" light had been coming on periodically; it has not come on since he was here earlier this week.

From the moment I received a prompt reply, to the professional phone call and in-home inspection, this team was amazing! They even helped me trouble shoot over the phone free of charge. The home inspection of the fireplace include a lot of safety tips and chimney care. In the end, our craftsman home had undergone a full chimney lining and upgrade -before our purchase- so no repairs were needed. The price we were quoted for the home inspection was all we needed to pay. The Angie's list discount was an extra bonus. I highly recommend this company!

Perfect! A+ service. Would highly recommend. Friendly and very informative. Thank you so much!

We have a fireplace on the ground floor of our home. I contacted Swede for quote over the phone, plus a description of our fireplace. The representative, Terri, knew immediately how to provide services for our fireplace by the description I gave over the phone. From the information I provided, Terri knew we had a firebox type fireplace, rather than a fireplace with specialized firebricks. Terri also asked about our heating and cooling. Through her advice, by lighting the firebox, with a certain type of fire wood, and size, lighting the fireplace with the heating system on could bring a draft into our home if we did not properly prepare the fireplace. Plus, guarding against closing the fireplace an hour before bedtime could allow smoke from the fireplace to travel upstairs, or produce carbon monoxide. She asked us if we lite the fire, close the fire off at least an hour before going to bed for safety. We took her advice and planning to contact Swede this year to prepare for the winter.

We wanted someone to come out and inspect, sweep, free up a frozen damper lever, and place a rain/cinder cap on the chimney of our 50 year old home. Swede was most responsive to our call. Terri got all the pertinent information from us in order to better prepare her hubby, Rick's, work. She knows that business. She explained in detail our situation, possible out come, and solutions. She had several options with which to quote fees, but of course they would be contingent upon Rick's evaluation and what services he had to perform. I retuned home from work to the great news that not only was Rick able to free up the damper, but that our fireplace and chimney were in good shape for their age considering the lack of a cap on the chimney to protect against water infiltration. He also had a lot of information and tips which he imparted to my hubby. Best of all, I couldn't tell from the fireplace and hearth being so well cleaned up, that anything had been done ! The fee for freeing the damper, sweeping the chimney and cost of cap and placement came in under our guesstimate of $500.00. Swede is our fireplace, chimney service for life, and we will cheerfully recommend them to family and friends.

I spoke with Terri regarding a issue that I was having with gas logs. Though Swede Chimney was unable to complete the work(not in their scope), Terri went out of her way to not only explain the aspects of the problem but also solutions. Terri recommended 3 colleagues that should be able to assist with my problem. Great overall experience and customer service!

A thorough inspection of the chimney and fireplace was performed. All deficiencies were pointed out and references to contractors were given. Overall a great inspection.

I told Terri on the phone about the inspection report and she matter of factly told me that if the issues were what she suspected, Swede Chimney would not be able to do that work as that was out of their scope. So why the review? Because of what happened next. She then continued to explain that she was going give us the name of a great chimney mason, and explain to us what was going on with our chimney, of course based on the description we gave her. She took time and effort to thoroughly explain things, answered a bunch of questions and provide the reference. She didn't have to do any of that - especially at 6:30 pm on a Friday night and at no compensation to her. I'm a COO for a hospitality company and if all my staff were as helpful, patient and professional as her, I'd be thrilled! Great customer service is always a terrific indicator of what the quality of the company is and if we someday need a chimney sweep, Swede Chimney is who we are going to call.

The experience couldn't have been pleasanter. Rick showed up as scheduled and inspected the chimney. He then pointed out some cracks that needed fixing. We have some wood facing on our fireplace and Rick pointed out that this was a fire hazard since the wood was too close to the fireplace opening. He recommended installing a smoke guard which is a strip of metal at the top of the fireplace opening. This increased the distance from the fireplace opening to the wood and will protect the wood in addition to helping to prevent smoke from entering the house. The chimney didn't need sweeping since we only have fires a few times a year. Since the job would take over two hours, we scheduled a time a week later to do the work. He fixed the cracks and painted the interior of the fireplace black. He installed the smoke guard and the gas fireplace log lighter, something we had talked about getting for some time. Everything was done quickly and properly and looks wonderful.

The service was wonderful, from the initial phone interaction to set appointment, that included helpful safety hints as well as immediate response, to the totally professional inspection. Rick explained that the chimney didn't need cleaning, checked the gas line, repositioned the logs, and installed a chimney cap. Wonderful experience.

Rick was punctual, courteous and respectful of my home. He explained the inspection process, then told me what needed to be done. Prior to the appointment, his wife took a lot of time to explain to me the pros and cons of gas logs, burning wood and pressed logs. I had no idea there was so much a homeowner should know about the chimney but this knowledge helped me decide which way to go.

I called Swede Chimney Sweep for a chimney inspection and cleaning based on their Angie's list rating and service area. I have lived in my 56 year old home for 33 years and expected some repair and cleaning was needed. The scheduler was very helpful with making the appointment and for a referral for a job out of their area. She provided an estimate, extensive education on fireplace maintenance and the risks of house fire from chimney deterioration. She called two days before the appointment for a reminder. Rick, the owner, arrived on time. He inspected the firebox for cracks and gaps then inspected the chimney crown and cap and flue tile, finding cracks and some deterioration, as expected. He warned the noise would be considerable (it was very tolerable) and proceeded to set up his equipment, using protective cloths on my wood floors. When finished Rick left the area clean, no evidence of ash was found in the area. Rick recommended the firebox repair for safety, the chimney flue and brick repair is cosmetic and not seen from our covered patio. He also recommended a chimney cap, giving me two choices. His last recommendation was the frequency of cleaning when burning wood (pine/oak) or fireplace logs. I am satisfied with the service provided and the cost.

Friendly, informative, clean and fast service! No pushy sales, but very good information on condition of chimneys. Highly recommend.

Terri and Rick are a terrific husband and wife team. Terri is the coordinator and Rick does the on-site work. Both are extremely professional, punctual and thorough. They have kept their company to just the two of them so they can control customer satisfaction. When we called to make an appointment, Terri answered right away and was very nice to deal with. The only available appointment was over a month out, and we took it. However, Terri called us a couple weeks later to say they had a cancellation later that week, so we jumped on it. Rick came out and did a terrific job cleaning and inspecting our chimney. He said we should get a chimney cap to keep out critters, so we had him install one right then. He also recommended repairing the masonry on the back wall of the fireplace (which we already knew we needed). We've scheduled that repair for February with Terri and look forward to Rick's return! I highly recommend this small company to anyone.

Very pleased with service from start to finish. Provided me with a great deal of information about the process up front, provided me with prompt and high quality service.

We bought a house that has a fireplace, but the previous owners didn't have any information about the condition of it. At the very least we knew it was dirty. We called Swede and they scheduled us for an appointment about six weeks in the future, due to the high volume of work they have during the cooler months of the year. I was delighted when they said they would put us on a call-back list in case they had a cancellation sooner. Sure enough, only a couple of weeks later, we got a call that they had a cancellation and could come over the next day. When Rick came over, he inspected the fireplace and explained that it was quite dirty and should be cleaned. He also pointed out a couple of places inside the fireplace that concerned him a little bit, structurally. He suggested that we contact a chimney mason to take a look at it, as it was beyond his area of expertise. Rick was polite and courteous and explained what the cleaning process would entail. I was amazed that he was able to clean the chimney while keeping the living room clean. I would recommend Swede to anyone who needs a good chimney sweep!

They came on time, and they seemed to be experienced in what they did. Their price was good. They were punctual and responsive.

Rick was exactly on time. He was extremely professional and skilled. I was impressed by the fact that he was honest enough to refer me to a specialized plumber to repair my gas leak after he discovered it. I would certainly use him in the future and on a regular basis.

The team at Swede Chimney Sweep are fantastic. They responded to my online inquiry immediately and we were able to set up an appointment that suited my needs even though this is their busiest time of year. Terri was great about sending a reminder email with clear instructions on what would take place. Rick was on time, super friendly, and did a great job. He was able to do the inspection, explained his findings and the necessary repair work that was needed, swept the chimney all within an hour. And the work was SPOTLESS! Couldn't believe how clean everything was, not a speck of dirt anywhere. I am definitely going to have Terri and Rick do the necessary repairs and will be having them clean our chimney for years to come. Overall, GREAT company!

Excellent service, Rick and his wife were wonderful to work with, very informative and being an Angie's list customer, was a PLUS. Rick had a cancellation and his wife was able to change our appointment to an earlier date. Rick was very neat and clean and repaired a part of our chimney that needed mending. We asked about our dryer vent, he checked it out and told us how easy it was to clean, since the hose was very short, and it was best just to replace it and gave us other hints at no extra charge. I highly recommend Swede's Chimney Sweep. T&G Smith

I had an excellent experience with Rick and his wife. When I called to schedule the appointment, his wife was extremely helpful and informative. When Rick came for service, he inspected my three chimneys and was very honest in letting me know they didn't need sweeping. He installed the gas starters I requested, but didn't try to take advantage of my lack of knowledge to try to force services I didn't need. I would highly recommend them again!

This past summer, my husband and I were in escrow for the purchase of a home with an old, poorly maintained fireplace. The home inspector found some issues with the chimney, and suggested that we have a professional look at it. When I called Swede Chimney Sweep to discuss our situation and inquire about having the chimney inspected, it became clear that the level of repair needed was more than what their services covered. Terri not only took the time to explain my options, but also referred me to someone who could give us a thorough inspection with a repair estimate. In the end, we walked away from the purchase, and I believe that Terri helped us avoid what could have been a bad situation. While we did not employ their services at that time, I feel she gave me helpful information, and earned a very loyal customer in the process. We decided to purchase the condo where we've lived for the past few years, and immediately contacted Swede Chimney Sweep to clean our chimney for the upcoming winter season. Terri and Rick are honest, hardworking people who enjoy what they do, and do it well. I highly recommend them.

Fantastic experience. I will rave like all the other reviews seem to! They were very accommodating to our very fluid schedule--we were trying to get the chimney swept in between closing escrow and having the new tenants move in, but the close date was never pinned down until about two days before we closed! They were very good about keeping in touch about the appointment and working around my other contractors, including roofer. They keep things very neat and offered suggestions to help us make the decision about how to best make use of the fireplace (gas logs, or wood burning?). Cleaned out the dryer vents and made it ready for the dryer company to install the dryer the next week. Love, love, love this company and the fine job they do!!