Powers Plumbing

This is an old family owned company in Mission Hills which, per their invoice, has been around since 1914! I have always received great service from them - whoever answers their phone is concerned and courteous, and will do her best to get a pumber out ASAP. The pumbers all seem to have had years of experience, and have worked for this company for a long time. They really know what they are doing, and I have never had a bad repair. They are personable, friendly, and efficient, and the company will usually try to send out the same plumber to my address if possible, because he knows the layout and history of the previous repairs. On 2 occasions, the plumber called me the next day when the repairs had been complex, to make sure everything was working OK. They give a window of time for their arrival, and usually are pretty punctual. They have always billed me for services, rather than collecting at the time of the repair, which is almost unheard of these days (I don't know if they are doing this for new clients right now) The premises are cleaned up and left neat if anything needs to be broken down. I highly recommend this company. .)

I have been using them for over 20 years. They are a very reliable company. They are always on time as well.

On time, fixed leak, worked efficiently, cleaned up mess.

I have used Powers Plumbing for my 1929 house for a number of years. They did the piping and plumbing work in my kitchen, replaced a couple of leaking water pipes, moved a gas line for the fireplace, and installed a new log lighter. This time, I needed a shut-off valve installed for the main water line to run drip irrigation. They seem to specialize in older homes with tight work spaces and less-than-ideal situations. Both my brother and parents have used Power's Plumbing services on my recommendation. When I need plumbing work done, I rely on them to take care of it.

We appreciate the response when the situation became more serious. Powers is very responsive to our situations and always comes the same day. Thank you.

I wouldn't say it was the smoothest experience unfortunately. I had scheduled them to come on a Wednesday after calling on a Monday. I had to give notice to the other owners since we were going to have to shut the water off. To play it safe I posted notices that night (Mon) for the Wed AM shut off of 10am. I had to arrange working from home. I called the afternoon before (Tues) to ask if they could come with extra stems and seats since I wanted my master bath examined to see if those were in good shape. On Wed at 9:30am while I was home, I got a call from Janet telling me that we would have to reschedule since they didn't have the part. Why would they not have such a common part that I saw on the shelves at Lowes just the day before. I said absolutely not, they had to come since I had already arranged time off from work and posted notices that the water would be off. I said I would go to Lowes if necessary to buy the stems. I knew exactly what I needed. There was some doubt as to if I needed the ceramic kind. I knew they were not ceramic. But they didn't have any of the regular kind. She said they would come and figure out a plan. After shutting off the water and removing the old stems, it turned out I needed the non-ceramic kind. He came up with the ceramic kind in his pocket and had to go back down to the van to see what he had. Now, there was no water coming out of the open pipe when he left (that I noticed). I walked away for a min and then came back and noticed WATER FLOWING OUT of the wall and DIRECTLY BEHIND the shower!! I have a one piece fiberglass shower so there is space behind the shower and wall that water can get into from the pipes coming out of the wall. I was PANICKED and was trying to figure out a way to get the water back into the tub so it wouldn't collect behind the shower/tub piece. I took a spoon from the kitchen to put directly under the pipe to direct the water into the tub. Problem solved. I told the plumber this and he reaction was and quot;oh well, residual water is going to come outand quot;. I asked where the water that went behind the shower/tub would go. He said and quot;probably into the wood or insulation or through the floor into the garages ceiling below.and quot; Oh great! That is just what I need, water damage and potential mold growing under my shower. It wasn't running that long, I would say 3 min maybe, but then again I didn't even notice it and wasn't watching it after he went back to his truck. The bottom line is, he was not careful or diligent. Damage was most likely caused and there is no way I can fix it. I just have to hope the water evaporates. I ended up leaving for 20 min because I went to buy the stems for both bathrooms. It turned out he replaced the ones in one bath. In the master, we didn't need the other 2 stems I got since he just replaced the washers. The stems were in good condition. He showed up at 10:05 am and left at 11:10am. When I called to find out what the labor charge was, Janet told me 2 hours. I said absolutely not. I guess it takes 30 min to drive from Mission Hills to University Heights?? What?? Sorry, I dog sit in the neighborhood where the shop is. It's a 10 min drive, maybe 15. So she took off 15 min the price, even though it should have been 30 min. I wasn't going to complain about the water issue, but I did anyway. Still I was able to use the $20 coupon. But after this experience I most likely will not hire them again. Also, they need to tell you up front there is a charge for the time to drive to and from. I think it shouldn't be the same rate as the charge to do the work. I should not have to pay for someone's slow driving, getting coffee, etc. EXTREMELY UNHAPPY and VERY SCARED that mold is going to grow under my tub. How do I get this water out from under my shower now?? I would appreciate any tips on this. I am going to call again to lodge a formal complaint with the company and possibly the Better Business Bureau. Very disappointed, sad and scared.

I have been using rowers plumbing for 30 years and had perfect service. They give good quality spare parts and good direction to use them.

Mr. Robert, from L B Power and Son Inc, is an excellent employee. He arrived promptly, introduced himself and got to work. He told us that caulking would take time to dry. He was courteous and efficient. We are pleased with his work.

I called early on June 30, 2011.(approximately 8am). He scheduled a visit for that afternoon. The technician arrived on time. He fixed the problem in an hour.

Shane Collins of Power and Sons Plumbing came into give us a quote on the parts and labor of installing a back flow preventor for our soda fountain. He was in an out within about an hour. He had all the equipment and tools with him and was able to install the part quickly and efficiently. He noticed one of our pipes was damaged, so he went ahead and replaced it free of charge since he had spare parts in his truck. We also received a quote on multiple floor sinks which we plan to install during our kitchen remodel. He quoted us a 3 day turn around time, which was pretty good compared to other contractors we've been talking to. We will most likely go with Power and Sons for that job as well, but I will save that review for another date.

I will never go with "time and materials" again. Apparently I did not read the fine print, the plumber starts charging you when he leaves his office (which I have no way of verifying). So, I am paying nearly $100 an hour for him to drive and every red light cost me more money. At the job, he also took his time and did thinngs that I had not aked for such as changing the angle stops. In my past experience with this kind of work, it should have taken less than an hour. He was there for about 2 hours but the bill said it was 3 hours (which they explain as 1/2 hour of driving and 1/2 hour of time discrepency). The good news is that water comes our of the facucet and drains out of sink. So, I guess he did the job.

Bill was prompt, efficient, and helpful. He had a good suggestion, re method for adding detergent.

Bad smell - service technicians assisted problem - found no leak.

The plumber came out on time and found additional problems that he fixed.

Called, plumber arrived on schedule, work completed very satisfactory. Have used Powers plumbing for 9 years in multiple properties. Fair, fast, and skillful.

L B Powers and Son was very prompt, efficient, and conscientious.

I've been using them for several years, and they are the best plumbers I've ever had! Their employees are very experienced and knowledgeable. The owner is pleasant, helpful, and listens to her customers well. Also, she is very sensitive to cost.

They did a very good job for us. They were prompt, and I was satisfied with their service.

Everything turned out great, and they offered good customer service. They were prompt and professional.

They are very knowledgeable, easy to work with, prompt, and courteous. I used them for a number of years, and I've never had any problems with their service.

The job went really well. The guy was very nice. They fixed it. They were very neat. It was a very good experience. I have no complaints. I was in the middle of an important football game, and they came on a Sunday. They seemed very professional. The pricing is a little bit high.

The experience was good. Their prices could always be cheaper. I have been satisfied with them.

I think they're a really good company. I have recommended them before. They are really good with the older equipment. That's what I use them for with my rentals. They are a little more expensive because they charge for travel time, but not prohibitively so.

They have done work for me in the past and at my home. They have always done good work.

The experience was very good. They were prompt, knowledgeable and they found a great solution to what could have been a several thousand dollar repair.